Summary
Overview
Work History
Education
Skills
LANGUAGE ABILITY
Accomplishments
Notice
Timeline
Generic
Nurfazilah Binte Mohd Ali

Nurfazilah Binte Mohd Ali

Yishun

Summary

Professional healthcare service provider with experience in patient support and administrative functions. Skilled in managing patient interactions, scheduling, and medical records with strong focus on accuracy and efficiency. Known for effective team collaboration, adaptability to changing needs, and consistently achieving results. Possesses excellent communication, problem-solving, and organizational skills, ensuring high-quality patient care and satisfaction.

Overview

20
20
years of professional experience

Work History

Patient Service Associate Executive

Tan Tock Seng Hospital
05.2019 - Current
  • Patient registration, enquiries & appointment scheduling
  • Maintain up to date patient records.
  • Overall in charge for appointment line.
  • Medical billing & payment processing.
  • Frontline customer service & complaint resolution.
  • Insurance claims & Medisave/Medishield processes
  • Multitasking in fast-paced healthcare settings, multi discipline clinic.
  • Effective communication with patients, families, and medical staff
  • Last Drawn Salary $3400

Admin Assistant Executive (Telco)

Absolute Kinetic Consultancy
03.2013 - 04.2019
  • To prepare all invoices and knock off once payment received.
  • To ensure stock tallies everyday
  • To call and take orders from retailers
  • To do up spreadsheet on sales and stocks
  • To ensure all customer needs and complaints have been seen to
  • To ensure all collections of payment had been made and cash tallies
  • All other administrative and personnel matters
  • To order stocks from main Singtel
  • Last Drawn Salary $2325

Customer Service Officer

Mapletree Investments Pte Ltd
01.2008 - 03.2013
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries, handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process carpark redemptions
  • Direct requests and unresolved issues to the designated resource
  • Sale of SISTIC tickets
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Manage duty roster for all customer service officers
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Sales of mall vouchers
  • Keeping track and supplying office inventories
  • Provide training for all new customer service officers
  • Last Drawn Salary $1800

Massage therapist

House of Javanese Massage
06.2005 - 07.2007
  • Perform therapeutic massages to customer
  • Propose client treatment plans
  • Perform prep work, clean and restock room as required
  • Assisting on all areas of spa operation
  • Handling spa promotions and memberships
  • Last Drawn Salary $1400

Education

'O' Levels -

Mercu

'N' Levels - undefined

CHIJ St Joseph’s Convent

PSLE - undefined

CHIJ Punggol

Skills

  • Microsoft Office Applications
  • NBS
  • EPIC

  • SAP
  • EFC

LANGUAGE ABILITY

Written and spoken English
& Malay

Accomplishments

  • Successfully reduced patient waiting times by improving appointment scheduling workflows.
  • Consistently recognised by patients for delivering empathetic and efficient service.
  • Supported medical teams in managing high patient volumes while ensuring accuracy in records and billing.

Notice

  • Reason for leaving current job : For a better prospect and near to home.
  • Notice period : 1 month

Timeline

Patient Service Associate Executive

Tan Tock Seng Hospital
05.2019 - Current

Admin Assistant Executive (Telco)

Absolute Kinetic Consultancy
03.2013 - 04.2019

Customer Service Officer

Mapletree Investments Pte Ltd
01.2008 - 03.2013

Massage therapist

House of Javanese Massage
06.2005 - 07.2007

'N' Levels - undefined

CHIJ St Joseph’s Convent

PSLE - undefined

CHIJ Punggol

'O' Levels -

Mercu
Nurfazilah Binte Mohd Ali