Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheryl Garcia

Sheryl Garcia

Singapore

Summary

With the length of experience, i have learned the pros and cons on how to deal with customers based on their demeanor and needs. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where can utilize the experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Overview

13
13
years of professional experience

Work History

Guest Service Officer-Front Office

Shangri-la Singapore
10.2022 - Current
  • Memorable arrival and departure experience of guest is always our goal
  • Ensures all requests has been addressed to concerned department to ensure guest has a comfortable stay
  • Engagement with guest to know their preferences
  • Check guest billing account to ensure everything is in order based on packages and rate codes
  • Assist guest with their dining reservation, meeting room bookings, car arrangement, concierge recommendations and provide full information of hotel and its operating hours.

Front Office Team Leader

Acea Beach Resort
03.2021 - 07.2022
  • Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
  • Processed check-ins and check-outs, created reservations and processed special requests.

Front Office Service Associate-Horizon Club

Makati Shangri-la Manila
02.2013 - 02.2021
  • Assist with preparing and serving food and beverages
  • Direct patrons to coatrooms and waiting areas such as lounges
  • Greet guests and seat them at tables or in waiting areas
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Events Receptionist

Makati Shangri-la Manila
02.2012 - 02.2013
  • Provide prompt and efficient service to guest dining in at the lobby
  • Provide necessary hotel information to better guide guest with the product knowledge
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
  • Greet guests, escort them to their seats, and present them with menus and wine lists.

Lobby Attendant

The Peninsula Manila
04.2011 - 10.2011

Education

Bachelor of Science, Hotel and Restaurant Management -

Lyceum of the Philippines University

Associate of Science, Hotel and Restaurant Management -

Manuel S. Enverga University Foundation Inc

High School Diploma -

Batangas Eastern Academy

Elementary Grade School -

Batangas Eastern Academy

Skills

  • Great Customer Service
  • MultiTasking
  • Attention to details
  • Team Player
  • Guest Relations
  • Concierge services
  • Professional Appearance
  • Complaint Handling

Timeline

Guest Service Officer-Front Office

Shangri-la Singapore
10.2022 - Current

Front Office Team Leader

Acea Beach Resort
03.2021 - 07.2022

Front Office Service Associate-Horizon Club

Makati Shangri-la Manila
02.2013 - 02.2021

Events Receptionist

Makati Shangri-la Manila
02.2012 - 02.2013

Lobby Attendant

The Peninsula Manila
04.2011 - 10.2011

Bachelor of Science, Hotel and Restaurant Management -

Lyceum of the Philippines University

Associate of Science, Hotel and Restaurant Management -

Manuel S. Enverga University Foundation Inc

High School Diploma -

Batangas Eastern Academy

Elementary Grade School -

Batangas Eastern Academy
Sheryl Garcia