Sheryl Garcia
Singapore
Summary
With the length of experience, i have learned the pros and cons on how to deal with customers based on their demeanor and needs. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where can utilize the experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
13
13
years of professional experience
Work History
Guest Service Officer-Front Office
Shangri-la Singapore
2022.10 - Current
- Memorable arrival and departure experience of guest is always our goal
- Ensures all requests has been addressed to concerned department to ensure guest has a comfortable stay
- Engagement with guest to know their preferences
- Check guest billing account to ensure everything is in order based on packages and rate codes
- Assist guest with their dining reservation, meeting room bookings, car arrangement, concierge recommendations and provide full information of hotel and its operating hours.
Front Office Team Leader
Acea Beach Resort
2021.03 - 2022.07
- Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Processed check-ins and check-outs, created reservations and processed special requests.
Front Office Service Associate-Horizon Club
Makati Shangri-la Manila
2013.02 - 2021.02
- Assist with preparing and serving food and beverages
- Direct patrons to coatrooms and waiting areas such as lounges
- Greet guests and seat them at tables or in waiting areas
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Events Receptionist
Makati Shangri-la Manila
2012.02 - 2013.02
- Provide prompt and efficient service to guest dining in at the lobby
- Provide necessary hotel information to better guide guest with the product knowledge
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Greet guests, escort them to their seats, and present them with menus and wine lists.
Lobby Attendant
The Peninsula Manila
2011.04 - 2011.10
Education
Bachelor of Science, Hotel and Restaurant Management -
Lyceum of the Philippines University
Associate of Science, Hotel and Restaurant Management -
Manuel S. Enverga University Foundation Inc
High School Diploma -
Batangas Eastern Academy
Elementary Grade School -
Batangas Eastern Academy
Skills
- Great Customer Service
- MultiTasking
- Attention to details
- Team Player
- Guest Relations
- Concierge services
- Professional Appearance
- Complaint Handling
Timeline
Guest Service Officer-Front Office
Shangri-la Singapore
2022.10 - Current
Front Office Team Leader
Acea Beach Resort
2021.03 - 2022.07
Front Office Service Associate-Horizon Club
Makati Shangri-la Manila
2013.02 - 2021.02
Events Receptionist
Makati Shangri-la Manila
2012.02 - 2013.02
Lobby Attendant
The Peninsula Manila
2011.04 - 2011.10
Bachelor of Science, Hotel and Restaurant Management -
Lyceum of the Philippines University
Associate of Science, Hotel and Restaurant Management -
Manuel S. Enverga University Foundation Inc
High School Diploma -
Batangas Eastern Academy
Elementary Grade School -
Batangas Eastern Academy
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