CHUA HUI CI REINA

• Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
• Provided accurate information on hotel amenities, local attractions, and transportation options for guests' convenience.
• Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Wait Staff for Saint Pierre Lounge at F1 Singapore Grand Prix

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.