Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakila Hattar

Summary

Dynamic and dedicated professional with experience as a Student Care Teacher at Ace@work, excelling in arts and crafts and fostering strong parent-teacher communication. Proven ability to enhance customer service and team collaboration, while maintaining a safe and engaging environment for children. Quick learner committed to continuous improvement and excellence.

To seek and maintain full-time position that offers professional challenges
utilizing interpersonal skills , excellent time management and problem
solving skills. Hardworking and passionate job seeker with strong
organizational skills eager to secure entry-level job title position . Ready to
help team achieve company goals .

Overview

5
5
years of professional experience
1
1
Certification

Work History

Student Care Teacher

Ace@work
05.2023 - Current

- Conduct and manage activities including arts and crafts, excursions, sports, speech
and drama, games, contests, music and special events programs.
- Plan student care programmes and lessons including arts and crafts, excursions,
sports, speech and drama, games, contests and music programs.
- Supervise and manage children enrolled in the student care program.
- Keep detailed record and submits related reports.
- Ensure that all the students’ works under your care are properly checked and
supervised.
- Report any case of under performance or misbehaviors to the supervisor or the
management.
- Accompany students for any excursion
- Establish and maintain effective working relationships with the staff, and parents.
- Help to ensure that the normal operation of the centre is met at all times. This
includes the standing in of duties for colleagues that are absent.

- Developed strong relationships with students and parents, fostering a positive learning environment.

JKids

Jkids
03.2023 - 05.2023

Jkids (Part-Time)

- Attending to customers at the game stalls.
- Ensuring their safety by checking machines and belts.
- Restocking prizes.

Admin

Fullerton Health Group
03.2022 - 06.2022

( Healthcare ) - City Hall ( Part-Time )

- Maintain personnel records and updated internal databases to support
document management.
- Collected, arranged and input information into database system.
- Maintained database systems to track and analyze operational data.

Warehouse Assistant

RedMart
07.2021 - 02.2022

Redmart - Jalan Buruh ( Part-Time )
- Prepare orders for shipment by picking, packing and labelling
merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Worked safely around moving machines.
- Perform general housekeeping and cleaning tasks.
- Loading, unloading and moving material to and from storage and
production areas.
- Rejecting damaged items, recording shortages and correspond with
shippers to rectify issues.
- Working effectively with shippers to resolve shipment issues, damaged
materials and shortages.
- Packing, secure, labelling and apply postage to materials and prepare
items for shipment.

Cafe Assistant

Overscoop
01.2021 - 06.2021

Overscoop - Yishun ( Part-Time )
- Wiping, sanitising and maintaining floors , facility and equipment to adhere
with company standards and procedures .
- Training new cafe workers in sales, customer service and safety .
- Fulfilling customer’s orders while complying with pricing, packaging and
weighing procedures.
- Maintain effective supply levels by monitoring and reordering food stock
and dry goods.
- Promoting new products and price changes by creating and updating
signage.
- Display calm and friendly demeanor when addressing and resolving
customer issues/complaints.
- Maintained compliance with company policies and procedures for food
safety, sanitation and quality.
- Oversaw training of more than Number team members.
- Monitoring food temperatures to comply with safety regulations.
- Prepare weekly schedules and assigned tasks to staff to maintain
organized shifts and smooth operations.
- Train and supervise new staff to enhance customer service skills and
comply with food safety standards.

- Track food production levels, meal counts and supply costs.
- Address and resolve customer service issues to establish trust and
increase satisfaction.
- Maintain clean and attractive product displays to entice customers
purchases.
- Developed and implemented customer service standards and best
practices to enforce compliance and meet criteria requirements.

Education

Secondary 3

Northland Secondary School
Yishun
12-2016

PSLE

Anderson Primary School
Ang Mo Kio
01-2011

Skills

    - Customer Service
    - Customer Experience
    - Team Collaboration
    - Customer Inquiries

    - First aid and CPR

    - Friendly and likeable

    - Team collaboration

    - Arts, crafts, and games

    - Classroom organization

    - Parent-teacher communication

    - Quick learner

    - Always willing to gain more experience

Certification

- First Aid Course

- Workplace Literacy and Numeracy (WPLN) Assessment

- WSQ (Introduction to student and youth care)

Timeline

Student Care Teacher

Ace@work
05.2023 - Current

JKids

Jkids
03.2023 - 05.2023

Admin

Fullerton Health Group
03.2022 - 06.2022

Warehouse Assistant

RedMart
07.2021 - 02.2022

Cafe Assistant

Overscoop
01.2021 - 06.2021

Secondary 3

Northland Secondary School

PSLE

Anderson Primary School
Shakila Hattar