SITI NURALIA HAZENI
Singapore
Summary
Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level position in any type environment. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Student Care Teacher
Mind Stretcher Learning Centre
09.2023 - 12.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
Clinic Assistant
ProHealth Medical Group
07.2021 - 04.2022
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Concierge
1 Group . sg
01.2021 - 06.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Resolved problems, improved operations and provided exceptional service
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Support Staff
SEAB. SG
09.2020 - 11.2020
- Registering of student Ushering students into their respective classes.
Temperature Screener
Parkway. Shenton, SG
02.2020 - 08.2020
- Taking of temperature of drivers Completed necessary reports and documentation on time and to specifications
- Disinfected tools, equipment and surfaces between patients.
Reservations Officer
Carlton. SG
01.2019 - 12.2019
- Handling of E-mails Data entry Handling of booking from different agents Opera System Service Recovery
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Provided follow through on all calls with confirmations and dissemination of requested information.
Data Entry Officer
Bank Of Singapore
10.2018 - 12.2018
- Filling in of customer's details into Microsoft Excel Migration
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Identified data entry errors and reported to necessary departments.
Sales Assistant
Smiggle. SG
01.2018 - 06.2018
- Customer service skills Handling of POS Opening/closing of store Stocks Customer recovery
- Supported loss prevention goals by monitoring shopper behavior
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Assisted customers with prompt and polite support in-person and via telephone
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Admin
12.2017 - 01.2018
- Data entry Filing Calling of customers to book appointments.
Fashion Co-ordinator
Topman. SG
05.2016 - 08.2017
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Sales assistant
West
05.2015 - 08.2015
- Service Handling of POS.
Education
Higher Nitec: Electronics Engineering -
ITE College West
05.2016
GCE PSLE -
Yuan Ching Secondary School
01.2013
Prepared customer invoices, accepted payments and processed refund and cancellation requests. -
Shuqun Primary School
01.2004
Skills
- Guest Errands
- Interpretation and Translation Services
- Exotic Service Request Handling
- Clear Communication
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Classroom Management
- Lesson Planning
- Customer Service
- Customer Relations
Personal Information
Date of Birth: 11/20/1997
Timeline
Student Care Teacher
Mind Stretcher Learning Centre
09.2023 - 12.2023
Clinic Assistant
ProHealth Medical Group
07.2021 - 04.2022
Concierge
1 Group . sg
01.2021 - 06.2021
Support Staff
SEAB. SG
09.2020 - 11.2020
Temperature Screener
Parkway. Shenton, SG
02.2020 - 08.2020
Reservations Officer
Carlton. SG
01.2019 - 12.2019
Data Entry Officer
Bank Of Singapore
10.2018 - 12.2018
Sales Assistant
Smiggle. SG
01.2018 - 06.2018
Admin
12.2017 - 01.2018
Fashion Co-ordinator
Topman. SG
05.2016 - 08.2017
Sales assistant
West
05.2015 - 08.2015
Higher Nitec: Electronics Engineering -
ITE College West
GCE PSLE -
Yuan Ching Secondary School
Prepared customer invoices, accepted payments and processed refund and cancellation requests. -
Shuqun Primary School
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