Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

San Fung Yeo

Singapore
San Fung Yeo

Summary

28 years working experiences in EMS industry, roles in Customer Focus Team Lead and Program Management.

Handling customer accounts in HealthTech, Storage, Telematics, Test and Measurement, Computing & Printing.

Dynamic and strategic-thinking individual leading a team of ~100 people supporting 10 customers with total revenue of $45M. Key accomplishment includes:

  • Transformed under performing financial customer account to profitability in 6 months
  • Significant growth in HealthTech (HT) customer from 1 to 8 as well as revenue growth of ~43% since year 2021
  • Leading the HealthTech market segment Customer Focus Team (CFT) to establish process to meet ISO 13485 requirement
  • Managing product End of Life/customer exit with zero exposure

Overview

28
years of professional experience

Work History

Celestica Electronics (M) Sdn Bhd

Customer Program Management Director
04.2021 - 05.2024

Job overview

  • Successfully supported HT business growth of 43% since year 2021 (from $16.8M to $24M) for 8 HT customers
  • Project Champion for HT team to participate in Management Innovative Kaizen, achieved results of ~$150K saving annually
  • Site Project Champion to work with Global IT and team for in-house Manufacturing Execution System upgrade activities. Successfully Go-Live all 5 active HT customers from Aug'23 to Apr'24
  • Site Project Champion for Robotics Process Automation, a form of business process automation technology which allows a digital workforce to perform tasks. Successfully executed 5 projects in 2021 with annual soft/hard saving of $34K.
  • Leading dual sites team to receive Celestica Ignition Award 2022 for Operations Collaborations Winner Award to recognize excellent project transfer (a BCP project) from Thailand to Johor, Malaysia for Enterprise customer despite all the travel restrictions

Celestica Electronics (M) Sdn Bhd

Customer Focus Team Senior Manager
03.2015 - 03.2021

Job overview

  • End-to-end management of customers accounts and ensure execution as per contract as well as compliance to policies
  • Build and maintain strong, long-lasting relationships with customers
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Financial forecasting, to develop revenue plan, analyze, review and solutions the gap.
  • Collaborating with GCBU for contract outline and customer pricing
  • Key accomplishments:

i). Operating cost optimization exercise, resource headcount reduction by 57% to mitigate revenue reduction of 51% while customer base increased from 5 to 10

ii). Delivering strong financial results above company performance (EBIAT >5%)

iii). Leading HT Customer Focus team to establish process to meet HT requirement (ISO 13485)

Celestica Electronics (M) Sdn Bhd

Customer Program Management Manager
07.2010 - 02.2015

Job overview

  • Leading the team accountable for the customer who is the premier worldwide provider of tracking and recovery systems with annual revenue of $25M at peak. Established strong and lasting relationship with customer for 14 years
  • Key accomplishments:

i). Successfully executed project startup via project transfer from incumbent and supported pilot build with 3 months lead time and MR within 6 months

ii). Established project gantt chart, review project status with customer and team to execute seamless facility transfer which involves planning in areas of safety stock, line qualification, quality certifications/audits to ensure quality of products are delivered to meet customer demand

iii). Mitigated critical business risk such as identified single source parts and propose alternative solutions or safety stock. No disruption to supply line during Japan Tsunami

iv). Received "Supplier of the Year "award in 2013 in recognition of outstanding performance in Cost, Quality, Delivery and Service

Celestica Electronics (S) Pte Ltd

Business Development Specialist
01.2005 - 06.2010

Job overview

  • Identifying and formulating proposals to meet customers' business needs, hosting customers visit, gathering market intelligence to win new business, generating quotation, analyzing account P&L to ensure profitability, weekly revenue forecasting/reporting and building rapport with customers especially for key decision-makers
  • Provide guidance/support to CFT in Johor, China and Thailand sites
  • Key accomplishments:

i). Successfully support business growth from $100M to $350M at peak through strong relationship build up over the years and competitive pricing solutions

ii). Executed cost recovery activity project which resulted in $2M recovery over 5 years

iii). Leading cost reduction project to increase margins by >$3M over 4 years

iv). Mitigated $2.3M material recovery in a project EOL activities

Celestica Electronics (S) Pte Ltd

Customer Program Management Analyst
02.2002 - 12.2004

Job overview

  • Project and Program management for 3 key customers
  • Leading team to ensure all financial KPI meet and comply with contract
  • Key accomplishments:

i). Played an instrumental role in landing a big deal worth $57M

ii). Successfully negotiated and collaborated with customer to reduce JIT hub inventory at the same time strengthen the customer's planning process resulted in meeting inventory Days of Supply target

iii) Established strong relationship with customer leading in Storage for various sites (eg: Singapore, Thailand, Japan and San Jose)

OMNI Electronics (S) Pte Ltd

Assistant Program Administrator
03.1996 - 01.2002

Job overview

  • Program management includes order fulfillment, RMA, ECN, RFQ, Cost Reduction, repricing, business review and project EOL activities. Key accomplishment was successfully increase material profit margin of $1.1M for the Enterprise customer
  • Lead project startup/transfer. Developed project gantt chart, weekly review status with team
  • SAP super user represent Program department


Education

Singapore Productivity And Standards Board
Singapore

Diploma from Business Administration
11.2000

University Overview

Singapore Productivity And Standards Board
Singapore

08.1997

University Overview

Certificate in Manufacturing Resource Planning and Control

SMK Kuching Town No:1
Malaysia

GCE 0' Level
12.1993

University Overview

Skills

  • Business and Pricing Acumen
  • Contract Management and Negotiation
  • Profit and Loss Management
  • Revenue Forecasting
  • Customer Service
  • Project & Program Management
  • HT Validation (IQ, OQ, PQ)
  • Operations Management (PCBA and HLA)
  • Supply Chain Management
  • Strategic Planning
  • Data-driven decision-making
  • Troubleshooting and problem resolution
  • Cross-Functional Collaboration
  • People Management
  • Lean Six Sigma Green Belt certified
  • Microsoft office, SAP, E2open, Smartsheet, EDI

Languages

English
Chinese
Malay
Japanese (JLPT level 4 certified)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Program Management Director
Celestica Electronics (M) Sdn Bhd
04.2021 - 05.2024
Customer Focus Team Senior Manager
Celestica Electronics (M) Sdn Bhd
03.2015 - 03.2021
Customer Program Management Manager
Celestica Electronics (M) Sdn Bhd
07.2010 - 02.2015
Business Development Specialist
Celestica Electronics (S) Pte Ltd
01.2005 - 06.2010
Customer Program Management Analyst
Celestica Electronics (S) Pte Ltd
02.2002 - 12.2004
Assistant Program Administrator
OMNI Electronics (S) Pte Ltd
03.1996 - 01.2002
Singapore Productivity And Standards Board
Diploma from Business Administration
Singapore Productivity And Standards Board
SMK Kuching Town No:1
GCE 0' Level
San Fung Yeo