Rheiyanalizawati Riduan
Sales Administrator
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sales Administrator
The Fullerton Hotel Singapore
2 2024 - Current
- Administrative support and secretarial duties for Executive Assistant Manager and Director of Business Development
- Handling of day-to-day appointments and meetings
- Assist DOBD with group bookings
- Managing sales team sales trip agenda, preparation and claims
- Managing Sales Team Monthly financial accrual
- In-Charge of requisition of stationaries, corporate gifts and collaterals.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to sales team for strategic planning
- Managed comprehensive database of customers and prospects to track opportunities, follow-ups, and account history
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand
- Streamlined administrative processes for increased efficiency, implementing organized filing system for easy access to documents
- Planned and directed staff training and performance evaluations
- Improved lead generation by researching potential clients and market trends for targeted prospecting efforts
- Recorded accurate and efficient records in customer database
Sales Administrator
Shangri-la Singapore
2023.04 - 2024.02
- Administrative support and secretarial duties for leisure and luxury team (Virtuoso, AMEX, Kiwi Collection, Serandipians)
- Handling of emails and phone calls inquiries
- Managing AMEX TLS, Virtuoso and Shangri-La Hotels own luxury program portal.
Sales Administrator
Convergint Singapore Pte Ltd
2022.11 - 2023.04
- Administrative support for 2 Senior account managers and HOD
- Preparing quotations and sales order conversions in Netsuite
- Arranging flight and accommodation itinerary for overseas business arrangements
- Assisting with email correspondences and follow up with respective project team and customer service team.
Sales Administrator
The Fullerton Hotels and Resorts
2017.03 - 2022.09
- Secretarial / Administrative support for Senior Director of Business Development (HOD), 2 Director of Business Development (Manager A, assisting HOD), MICE Senior Sales Manager, 2 Corporate Senior Sales Manager and 1 Wholesale Senior Sales Manager
- Tabulation of reports, sales production, secretarial support on meeting slides/presentation and miscellaneous administrative duties for SDOBD
- Secretarial / Administrative support for DOBDs
- Attending to calls, emails and arranging of schedules and appointments, site inspections, proposals and contracts for group blocks
- Main core business involves working closely with Embassies, High Commissions, Ministry of Foreign Affairs and other government agencies
- Working very closely with Embassies and High Commissions in Singapore, Ministry of Foreign Affairs and SPF for VVIP, VIP and all other delegations (official and non-official visit)
- Arrangement of accommodation during delegation visit, room assignments and all other requirements needed
- Arranging sales trip for all sales managers and directors
- Managing Amadeus Advanced system, Cvent and Starcite Event Sourcing Platform
- Managing of RFPs in Lanyon system
- (Submission of rates, and following up on rfp status) Assisting all managers emails and follow –ups
- Attending to calls and all phone enquiries Admin duties involves doing proposal, contracts, proforma invoices, control of stationeries, Requisition of corporate gifts and stationeries in SCM system
- Handled major delegation visits such as; Prince of Wales Royal Visit in Nov 2017, Embassy of Hungary Business Convention 2018, ASEAN Summit 2018
- All others Official Presidential Visits for both hotels.
Guest Services Executive
Village Hotel Katong – Far East Hospitality Management
2015.01 - 2017.02
- Front office duties which include cashiering, processing guests arrival and departures, concierge duties
- Handling showroom when necessary
- Assigning rooms for guest due to arrive on day, arranging amenities for guests special occasions
- Involved in Club floor duties from time to time, personalised service for club guest and waitressing duties during breakfast and cocktails hours
- Engaging with hotel guests, suggestions on where to explore in Singapore, places of interest and etc
- Part of a 3-men team managing the lobby lounge (Lapis Lounge), stock inventory management, suggesting new products to sell
- Housekeeping of lounge and managing/arranging on all wares supply
- Participated in 2016 Receptionist of The Year (Alcatel – Lucent Award)
Guest Relation Officer / Sales and Guest Relation Exec
Forlino – Italian Fine Dining Restaurant
2013.02 - 2015.06
- Managing reservations, usage of private dining rooms, weddings and corporate events
- Handling guest feedback, arranging special amenities for guests celebrating special occasions and for VIPs
- Ensuring monthly sales target for restaurant is met
- Administrative duties such as; printing of menu for events and in-house promotions and etc, handling phone calls, ordering of stationeries and beverages
- Monthly stocks check report submission
- Operational duties such as; assisting the floor team during operational hours, turnover of restaurant set up, ordering of food and beverage from guests, food runner and back captain
- Ensuring all promotions for restaurants are up to date and working closely with marketing team and restaurant manager for promotions during public holidays and special occasions
- Assisting restaurant manager with ad-hoc duties and ensuring restaurant operation running smooth during restaurant manager absent from restaurant.
Assistant Sales Manager / Admin Executive / Secretary
Albert Court Village Hotel (A Far East Hospitality Group)
2011.05 - 2012.09
- (Admin Executive May 2011 – Dec 2011) Assisting Director of Sales for ad hoc admin duties and secretarial
- Revenue management for 2 seminar rooms and solemnisation events
- Achieving catering sales target which had been assigned
- Planning and working on meeting presentation slides and meeting schedules for director of sales
- Working along with other departments in ensuring good service for all guests and improving service skills
- Involved in year-end budget preparation and all other advertising related matters, to create awareness and promoting product
- (Assistant Sales Manager Jan 2012 – August 2012) Increase revenue for seminar rooms and accommodation for corporate companies
- Brainstorming ideas and strategies to market products and creating public awareness
- Handling solemnisation and seminar events and working with all necessary departments involved to ensure all are in place during an event
- Assist in managing sales meeting and monthly sales report and revenues.
Front Office Assistant
Orchard Parade Hotel (A Far East Hospitality Group)
2007.06 - 2009.03
- Cashiering duties at the reception, checking in and out for guests, conduct trainings and supervision for the new trainees
- Concierge duties
- Conduct site inspections for walk in guests
- Club floor duties; personalised service for club guests and waitressing duties during breakfast and cocktail hours
- Secretarial duties for guests; assist with photocopy service, printing of documents and internet access connectivity in guestrooms
- Arranging for club guest meeting if needed and processing minutes of meeting and etc upon guests request.
Front Office Assistant / Guest Services Officer / Reservation Officer
Quality Hotel Singapore
2004.07 - 2007.06
- Cashiering duties at the reception, checking in and out for guests, conduct trainings and supervision for the new trainees
- Concierge duties
- Assignment of guestrooms for arrival, answering phone calls and attending to guest queries
- Managing of reservations for corporate company as well as travel agents (FITs & Groups)
- Update on room availability, reservation correspondences and room blockage availability
Education
Some College (No Degree) - Sales And Marketing Education
LCCI
SingaporeSkills
Sales Support
Sales Presentations
Problem-solving abilities
Multitasking Abilities
Organizational Skills
Attention to Detail
Interpersonal Communication
Notice of availability
S$3,200, One month notice.
Skillsandknowledge
MS Office, Outlook, Excel (Pivot Table Involved), PowerPoint, PABX system, Delphi, Opera, HIS, Reddot Payment, Amadeus Advanced, 220wpm
Othercertifiedqualificationsskills
- Introduction to Islamic Studies (December 2023)
- Microsoft Excel Training - Basic to Advanced Level (October 2022)
- Certificate in Hotels Accommodation and Services (September 2016)
- Interact with Guests - WDA Certified (March 2013)
- Excellence Selling Skills (March 2012)
- RE-SCS-103C Sell Products and Services (11th November 2009)
- RE-SO-102C-0 Perform Stock Control Operations (28th October 2009)
- RE-SCS-104E-1 Perform Point of Sale (23rd September 2009)
- Certified Service Professional (04th September 2009)
- RE-SCS-101C-2 Maintain Professional Image (04th September 2009)
- RE-SCS-102C-0 Interact With Customers (04th September 2009)
- Level 2 Call Centre Operations (November 2009)
- Level 2 Customer Service Skills (19th Aug 2008 - 24th February 2009)
- SV-CS-101G-1 Provide Gems Service (24 Jan 2007)
- Participation in Alcatel Lucent Receptionist of the Year 2016
Personalparticulars
Singaporean, Female, Single, 40
References
Available upon request.
Timeline
Sales Administrator
Shangri-la Singapore
2023.04 - 2024.02
Sales Administrator
Convergint Singapore Pte Ltd
2022.11 - 2023.04
Sales Administrator
The Fullerton Hotels and Resorts
2017.03 - 2022.09
Guest Services Executive
Village Hotel Katong – Far East Hospitality Management
2015.01 - 2017.02
Guest Relation Officer / Sales and Guest Relation Exec
Forlino – Italian Fine Dining Restaurant
2013.02 - 2015.06
Assistant Sales Manager / Admin Executive / Secretary
Albert Court Village Hotel (A Far East Hospitality Group)
2011.05 - 2012.09
Front Office Assistant
Orchard Parade Hotel (A Far East Hospitality Group)
2007.06 - 2009.03
Front Office Assistant / Guest Services Officer / Reservation Officer
Quality Hotel Singapore
2004.07 - 2007.06
Sales Administrator
The Fullerton Hotel Singapore
2 2024 - Current
Some College (No Degree) - Sales And Marketing Education
LCCI
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