Tristan Lim
Singapore
Summary
Competent, reliable, and genuine team player and leader with a knack for building rapport and fostering positive relationships with colleagues at all levels. Keen attention to detail and conscientious nature ensures consistent delivery of high-quality work. Curious and optimistic individual who always seeks opportunities to learn and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
McDonald's Floor Manager
HanBaoBao Pte Ltd [McDonald's Singapore]
05.2023 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Together with a team of Managers, leading a team of 100 employees through daily operations to ensure customer satisfaction improving sales and becoming a Million Dollar store which resulted in being top 2 in monthly sales in the whole of McDonald's Singapore market.
National Full-Time Serviceman (NSF) (3rd Sergeant/ 3SG Intelligence Specialist)
Singapore Armed Forces [Singapore]
05.2021 - 05.2023
- Learned Soldier fundamentals
- Lead a section of soldiers
- Assisted in the planning and executing large-scale military exercises, demonstrating effective teamwork under high-pressure situations.
- Demonstrated strong leadership capabilities while serving as acting supervisor during multiple deployments.
- Bilateral exercise with foreign militaries such as the United States Marine Corps and Australian Defence Force
- Assisted in the execution of National Day Parade 2022.
Assistant Store Manager
HanBaoBao Pte Ltd [McDonald's Singapore]
02.2021 - 05.2021
- Managed store inventory and stock levels to maintain availability of products.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Together with a team of Managers, leading a team of 100 employees through daily operations to ensure customer satisfaction improving sales and becoming a Million Dollar store which resulted in being top 2 in monthly sales in the whole of McDonald's Singapore market.
- Train and mentor new employees and managers on company policies, procedures, and best practices to ensure success.
- Hold tasks and responsibilities to ensure smooth operations
Manager Trainee Intern
HanBaoBao Pte Ltd [McDonald's Singapore]
09.2020 - 02.2021
- Managed store inventory and stock levels to maintain availability of products.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Together with a team of Managers, leading a team of 100 employees through daily operations to ensure customer satisfaction improving sales and becoming a Million Dollar store which resulted in being top 2 in monthly sales in the whole of McDonald's Singapore market.
Part-Time Crew/ Barista
HanBaoBao Pte Ltd [McDonald's Singapore]
06.2019 - 09.2020
- Prepared Beverages for Customers, present and pack food for customers when it is ready.
- Extend warm hospitality to customers with pro-active interaction and service deliverance to customers
- Cleaned and prepared tables for new customers
- Assisted customers to ensure satisfaction with prompt service and accurate orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Part-Time Waiter; Banquet/Buffet Server
YY Circle Pte Ltd [Singapore]
03.2019 - 02.2020
- Extend warm hospitality and excellent dining experience to hotel patrons and banquet guests, pro-active interaction and service deliverance to diners.
- Assisted in guiding new junior staff on serving procedures and service integrity, upkeep hotel's cleanliness, upkeep hotel's reputation and setting up of next session of service.
Warehouse Assistant
Sivantos Pte. Ltd. [Singapore]
01.2018 - 03.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated pallet jacks and other warehouse equipment to move goods quickly and safely.
- Maintained a clean workspace consistently; keeping aisles clear from obstructions and promoting workplace safety.
- After Sales Service Support; Refund and Return
- Admin support on document filing and sort
Finance Assistant
The Boys' Brigade Headquarters [Singapore]
11.2017 - 12.2017
- Supported the Finance Department by processing invoices and expense claims promptly and accurately.
- Helped to reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted the Finance Department in counting the Annual Boys' Brigade Share-A-Gift monetary collections.
Part-Time Waiter; Banquet, Bartender (F1)
The Fullerton Hotel [Singapore]
03.2019 - 02.2020
- Extend warm hospitality and excellent dining experience to hotel patrons and banquet guests, pro-active interaction and service deliverance to diners, assist in guiding new staff on serving procedures and service integrity, upkeep hotel's cleanliness, upkeep hotel's reputation, set up of next session of service
Part-Time Waiter; Banquet
The Ritz-Carlton, Millenia [Singapore]
03.2019 - 12.2019
- Extend warm hospitality and excellent dining experience to hotel patrons and banquet guests, pro-active interaction and service deliverance to diners, assist in guiding new staff on serving procedures and service integrity, upkeep hotel's cleanliness, upkeep hotel's reputation, set up of next session of service
Part-Time Waiter; Buffet
Colony – Ritz Carlton [Singapore]
08.2019 - 11.2019
- Extend warm hospitality and excellent dining experience to restaurant patrons and buffet guests, pro-active interaction and service deliverance to diners, upkeep restaurant's cleanliness, upkeep restaurant's reputation, set up of next session of service
Education
Diploma - Hotel And Hospitality Management
Republic Polytechnic
Singapore05.2021
GCE "O" Levels -
St Andrew's Secondary School
Singapore12.2017
PSLE -
St Andrew's Junior School
Sinagpore12.2013
Skills
- Communication
- People Skills
- Problem-Solving
- Decision Making
- Critical Thinking
- Teamwork
- Team Leadership
- Team Development
- Task Delegation
- Presentation Skills
- Adaptability
- Employee Management
- Policy Enforcement
- Operations Management
- Customer Service
- Emergency Response
Additional Proficiencies And Training
- Microsoft Office [Word, Excel and PowerPoint]
Awards
- Bronze Award, Swim Safer - 2011
- Silver Award, Swim Safer - 2012
- Gold Award, Swim Safer - 2013
- Gold Award, The Boys’ Brigade In Singapore - May 2013
- NYAA - Silver Award - 2016
- Priscilla Krempl Award; Senior Prefect, Excellence in Servant Leadership, St Andrew's Secondary School - 2017
- Certificate of Merit; The Boys’ Brigade (CCA) - 2017
- 1st Place, Sergeant Rocky Challenge, Singapore Armed Forces - 2022
- Marksmanship Award, Singapore Armed Forces - 2022
- Promotion to 3rd Sergeant (3SG), Singapore Armed Forces - 2022
- Excellent Service Award (EXSA) GOLD Restaurant Service Award Singapore - 2024
Certification
- Leadership Development Course, The Boys' Brigade In Singapore - 2016
- National Camp, National Cadet Corps - 2016
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, Republic Polytechnic - 2019
- Personal Effectiveness, Specialist and Warrant Officer Institute (SWI/SAF) - 2021
- Vision Leadership, Specialist and Warrant Officer Institute (SWI/SAF) - 2021
- Organisational Relationship Building, Specialist and Warrant Officer Institute (SWI/SAF) - 2021
- Specialist Cadet Course (Infantry), Specialist and Warrant Officer Institute (SWI/SAF) - 2022
- Full-Time National Service, Singapore Armed Forces (SAF) - 2023
- AED & CPR, HanBaoBao Pte Ltd (McDonald's Singapore) - 2024
- Food Safety and Hygiene, HanBaoBao Pte Ltd (McDonald's Singapore) - 2024
References
Available upon request.
Languages
English
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
McDonald's Floor Manager
HanBaoBao Pte Ltd [McDonald's Singapore]
05.2023 - Current
National Full-Time Serviceman (NSF) (3rd Sergeant/ 3SG Intelligence Specialist)
Singapore Armed Forces [Singapore]
05.2021 - 05.2023
Assistant Store Manager
HanBaoBao Pte Ltd [McDonald's Singapore]
02.2021 - 05.2021
Manager Trainee Intern
HanBaoBao Pte Ltd [McDonald's Singapore]
09.2020 - 02.2021
Part-Time Waiter; Buffet
Colony – Ritz Carlton [Singapore]
08.2019 - 11.2019
Part-Time Crew/ Barista
HanBaoBao Pte Ltd [McDonald's Singapore]
06.2019 - 09.2020
Part-Time Waiter; Banquet/Buffet Server
YY Circle Pte Ltd [Singapore]
03.2019 - 02.2020
Part-Time Waiter; Banquet, Bartender (F1)
The Fullerton Hotel [Singapore]
03.2019 - 02.2020
Part-Time Waiter; Banquet
The Ritz-Carlton, Millenia [Singapore]
03.2019 - 12.2019
Warehouse Assistant
Sivantos Pte. Ltd. [Singapore]
01.2018 - 03.2018
Finance Assistant
The Boys' Brigade Headquarters [Singapore]
11.2017 - 12.2017
- Leadership Development Course, The Boys' Brigade In Singapore - 2016
- National Camp, National Cadet Corps - 2016
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, Republic Polytechnic - 2019
- Personal Effectiveness, Specialist and Warrant Officer Institute (SWI/SAF) - 2021
- Vision Leadership, Specialist and Warrant Officer Institute (SWI/SAF) - 2021
- Organisational Relationship Building, Specialist and Warrant Officer Institute (SWI/SAF) - 2021
- Specialist Cadet Course (Infantry), Specialist and Warrant Officer Institute (SWI/SAF) - 2022
- Full-Time National Service, Singapore Armed Forces (SAF) - 2023
- AED & CPR, HanBaoBao Pte Ltd (McDonald's Singapore) - 2024
- Food Safety and Hygiene, HanBaoBao Pte Ltd (McDonald's Singapore) - 2024
Diploma - Hotel And Hospitality Management
Republic Polytechnic
GCE "O" Levels -
St Andrew's Secondary School
PSLE -
St Andrew's Junior School
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