Yu Dongyan
Summary
Experienced Cashier Associate with strong multitasking, problem-solving, and communication skills. Expertise in promoting products and finalizing sales, consistently achieving upselling targets and delivering positive customer experiences to foster loyalty and drive repeat business. Highly adaptable to changing business needs, with comprehensive training in various areas.
Overview
9
9
years of professional experience
Work History
Hotel Waitress
The Fullerton Hotel Singapore
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier Associate
Challenger Technologies Ltd
04.2016 - 04.2018
- Reason for Leaving: contract term fulfilled
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Education
High School -
Rushan Number One High School
01.2009
Skills
- Basic Data Entry
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Work ethic and integrity
- Patience and empathy
- Conflict resolution
Disclaimer
I hereby declare that all the above information is correct and accurate. I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge. I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge
Timeline
Hotel Waitress
The Fullerton Hotel Singapore
01.2023 - Current
Cashier Associate
Challenger Technologies Ltd
04.2016 - 04.2018
High School -
Rushan Number One High School
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