Dynamic professional with a proven track record in customer service and support, demonstrated at PSERV as a Changi Experience Ambassador. Skilled in problem-solving and team collaboration, I excel in environments requiring attention to detail and superior time management. Achieved premier customer satisfaction through innovative service solutions, showcasing my ability to blend hard skills like time management with essential soft skills.
Hi, I’m
PEI TSUN WEI
Summary
Overview
7
years of professional experience
Work History
PSERV
Changi Experience Ambassador
10.2023 - Current
Job overview
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Telephone question answering
- Introducing Changi Airport and Singapore
- handle end to end lost and found item process
SGS
Warehouse Assistant
06.2022 - 06.2023
Job overview
- Help customers reserve testing time, organize products and warehouses, and report to supervisor at any time
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Taipei Private Zhongshan Elementary School
Aftern School Club Teacher
03.2020 - 06.2022
Job overview
- By maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules
RT-Mart Supermarket
Pastry Assistant
02.2018 - 02.2019
Job overview
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
Education
China University of TechnologyTaiwan
Bachelor of Science from Business Management
06-2023
University Overview
Skills
- Customer service and support
- Problem-solving
- Team collaboration
- Attention to detail
- Time management
Languages
Chinese (Mandarin)
English
Timeline
Changi Experience Ambassador
PSERV
10.2023 - Current
Warehouse Assistant
SGS
06.2022 - 06.2023
Aftern School Club Teacher
Taipei Private Zhongshan Elementary School
03.2020 - 06.2022
Pastry Assistant
RT-Mart Supermarket
02.2018 - 02.2019
China University of Technology
Bachelor of Science from Business Management
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