UNIX, Shell, Oracle, VBA, C/C++ and Python
Pawan Khanna
Service Delivery And SRE Banking
Sengkang
Summary
Performance-driven Vice President 23+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented, self driven individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
32
32
years of professional experience
2
2
Certifications
Work History
Vice President/Director of IT Operations
Credit Suisse Service Co (UBS AG)
2023.12 - Current
- Led cross-functional multi location Credit Risk Lombard and retail teams for integration.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Cultivated strong relationships with key stakeholders, including customers/users, vendors and Senior management
- Directed technological improvements, reducing waste and business bottlenecks. Adoption of applications on Cloud infrastructure.
Vice President
Credit Suisse Service Co
1 2019 - 2023.11
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Directed technological improvements, reducing waste and business bottlenecks.
- Established performance goals for department and outlined processes for achievement.
Assistant Vice President
Credit Suisse AG
2007.05 - 2018.12
- Managed the service delivery and application support teams for Market Risk function area.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Coordinated between cross-functional departments for smooth business operations and timely and accurate monthly reporting
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Evaluated risk mitigation procedures, quarterly maintenance activities, and annual disaster recovery testing processes
- Oversaw all compliance requirements for organizational budgets and policies and practices involving onboarding
- Drove operational excellence by designing and implementing innovative and value-based delivery models.
Service Delivery Manager
Polaris Software Labs Singapore for UBS AG
2006.09 - 2007.05
- Led the IT Service Delivery team of 15, was responsible for supporting Front office - Cash & Equity Order Management system and Middle Office Application (MOAP)
- Responsible for managing stakeholders that include Senior equities sales traders, Senior management and Development teams
- Enhanced service delivery by developing and implementing efficient ITIL processes to improve Service levels and customer satisfactions
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated new hire recruitment, training and development.
Shift Lead - Application Support
Polaris Software Labs Singapore for UBS AG
2003.02 - 2006.08
- Takeover application support for Geronimo – Derivatives and Risk Management System(D&EL) from UBS Stamford and London implement as single hub in Singapore
- Directed application support and responsible for team of 3 during the shift for APAC/EMEA/AMER
- Orchestrated level 1 and 2 level IT Services to agreed SLA targets
- Provided exceptional customer service by addressing inquiries, resolving issues, maintaining a welcoming atmosphere for patrons and maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Project Manager - Mutual Funds System
Polaris Software Labs India for Standard Chartered Bank
2002.04 - 2003.03
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational delivery goals.
- Planned, designed, and scheduled phases for projects.
- Preparation of Software /Design specifications, Analysis, Quality plan, unit and integration testing for user acceptance testing
- Develop project offshore and Implement Project in Singapore, Hong Kong, Taiwan, and Thailand
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed project status updates to stakeholders and executive management.
Project Manager - Paybox.net
AN Info Systems
2001.12 - 2002.04
- Planned, designed, and scheduled phases for large projects.
- Monitored project progress, identified risks and took corrective action as needed.
System Analyst - IBSS, E-Commerce
Y & L Consulting
2001.03 - 2001.11
- Assessed business requirements to create focused solutions.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Streamlined workflow processes by automating manual tasks, increasing team productivity.
IT Analyst - Dancarg, DRS, Atlas and CSS
Tata Consultancy Services (SEI-CMM level 5)
1997.12 - 2001.01
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Planned, designed, and scheduled phases for large projects.
Senior Engineer/Engineer - Embedded Software for ICs
Semiconductor Complex Limited
1992.11 - 1997.12
- Coding of embedded software for Modem, Fax Machine and Control systems
- Planned, designed, and scheduled phases for projects.
Education
Bachelor of Engineering in Electronics & Communications -
Maharishi Dayanand University
Skills
Team Leadership
Certification
ITIL Service Capability: Operation Support and Analysis, ITIL, 2010
Accomplishments
- Revamped existing service delivery models and implemented lean methodologies to ensure a seamless experience for all internal and external stakeholders and improve efficiency across the board. Reduction of Toil and gaining efficiencies
- Streamlined business operations by monitoring lifecycle processes for critical projects, overseeing compliance for several project parameters, assessing internal controls, and recommending improvements to C-suite executives.
- Recruited, Trained, guided, mentored, and empowered several teams of dedicated, diverse, and high-performing professionals for successful service delivery and project completion without any disruptions and bottlenecks.
Personal Information
- Date of Birth: 09/24/68
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Software
Languages
English
Bilingual or Proficient (C2)
Timeline
Vice President/Director of IT Operations
Credit Suisse Service Co (UBS AG)
2023.12 - Current
Assistant Vice President
Credit Suisse AG
2007.05 - 2018.12
Service Delivery Manager
Polaris Software Labs Singapore for UBS AG
2006.09 - 2007.05
Shift Lead - Application Support
Polaris Software Labs Singapore for UBS AG
2003.02 - 2006.08
Project Manager - Mutual Funds System
Polaris Software Labs India for Standard Chartered Bank
2002.04 - 2003.03
Project Manager - Paybox.net
AN Info Systems
2001.12 - 2002.04
System Analyst - IBSS, E-Commerce
Y & L Consulting
2001.03 - 2001.11
IT Analyst - Dancarg, DRS, Atlas and CSS
Tata Consultancy Services (SEI-CMM level 5)
1997.12 - 2001.01
Senior Engineer/Engineer - Embedded Software for ICs
Semiconductor Complex Limited
1992.11 - 1997.12
Vice President
Credit Suisse Service Co
1 2019 - 2023.11
Bachelor of Engineering in Electronics & Communications -
Maharishi Dayanand University
ITIL Service Capability: Operation Support and Analysis, ITIL, 2010
Certified Lean Six Sigma Green Belt, IASSC, 2014
Similar Profiles
Alexandra SchönfeldAlexandra Schönfeld
Business Risk Specialist at Credit Suisse AG / UBS AGBusiness Risk Specialist at Credit Suisse AG / UBS AG
NATALIE SNG HUI YI NATALIE SNG HUI YI null
Assistant Relationship Manager at Credit Suisse AG Singapore Branch, UBS AG GroupAssistant Relationship Manager at Credit Suisse AG Singapore Branch, UBS AG Group
Sanskriti ChakrabartySanskriti Chakrabarty
Exempt Non Officer at Credit Suisse (Now part of UBS AG group)Exempt Non Officer at Credit Suisse (Now part of UBS AG group)