UNIX, Shell, Oracle, VBA, C/C and Python
Pawan Khanna
Service Delivery And SRE Banking
Sengkang
Summary
Performance-driven Vice President 23+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented, self driven individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
32
32
years of professional experience
2
2
Certifications
Work History
Vice President/Director of IT Operations
Credit Suisse Service Co (UBS AG)
12.2023 - Current
- Led cross-functional multi location Credit Risk Lombard and retail teams for integration.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Cultivated strong relationships with key stakeholders, including customers/users, vendors and Senior management
- Directed technological improvements, reducing waste and business bottlenecks. Adoption of applications on Cloud infrastructure.
Vice President
Credit Suisse Service Co
1 2019 - 11.2023
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Directed technological improvements, reducing waste and business bottlenecks.
- Established performance goals for department and outlined processes for achievement.
Assistant Vice President
Credit Suisse AG
05.2007 - 12.2018
- Managed the service delivery and application support teams for Market Risk function area.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Coordinated between cross-functional departments for smooth business operations and timely and accurate monthly reporting
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Evaluated risk mitigation procedures, quarterly maintenance activities, and annual disaster recovery testing processes
- Oversaw all compliance requirements for organizational budgets and policies and practices involving onboarding
- Drove operational excellence by designing and implementing innovative and value-based delivery models.
Service Delivery Manager
Polaris Software Labs Singapore for UBS AG
09.2006 - 05.2007
- Led the IT Service Delivery team of 15, was responsible for supporting Front office - Cash & Equity Order Management system and Middle Office Application (MOAP)
- Responsible for managing stakeholders that include Senior equities sales traders, Senior management and Development teams
- Enhanced service delivery by developing and implementing efficient ITIL processes to improve Service levels and customer satisfactions
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated new hire recruitment, training and development.
Shift Lead - Application Support
Polaris Software Labs Singapore for UBS AG
02.2003 - 08.2006
- Takeover application support for Geronimo – Derivatives and Risk Management System(D&EL) from UBS Stamford and London implement as single hub in Singapore
- Directed application support and responsible for team of 3 during the shift for APAC/EMEA/AMER
- Orchestrated level 1 and 2 level IT Services to agreed SLA targets
- Provided exceptional customer service by addressing inquiries, resolving issues, maintaining a welcoming atmosphere for patrons and maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Project Manager - Mutual Funds System
Polaris Software Labs India for Standard Chartered Bank
04.2002 - 03.2003
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational delivery goals.
- Planned, designed, and scheduled phases for projects.
- Preparation of Software /Design specifications, Analysis, Quality plan, unit and integration testing for user acceptance testing
- Develop project offshore and Implement Project in Singapore, Hong Kong, Taiwan, and Thailand
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed project status updates to stakeholders and executive management.
Project Manager - Paybox.net
AN Info Systems
12.2001 - 04.2002
- Planned, designed, and scheduled phases for large projects.
- Monitored project progress, identified risks and took corrective action as needed.
System Analyst - IBSS, E-Commerce
Y & L Consulting
03.2001 - 11.2001
- Assessed business requirements to create focused solutions.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Streamlined workflow processes by automating manual tasks, increasing team productivity.
IT Analyst - Dancarg, DRS, Atlas and CSS
Tata Consultancy Services (SEI-CMM level 5)
12.1997 - 01.2001
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Planned, designed, and scheduled phases for large projects.
Senior Engineer/Engineer - Embedded Software for ICs
Semiconductor Complex Limited
11.1992 - 12.1997
- Coding of embedded software for Modem, Fax Machine and Control systems
- Planned, designed, and scheduled phases for projects.
Education
Bachelor of Engineering in Electronics & Communications -
Maharishi Dayanand University
Skills
Team Leadership
Lean Methodologies
Coaching and Mentoring
Decision-Making
Interpersonal & Leadership Skills
Strategic Planning
Change Management
Results-Driven
Stakeholder and Customer management
Business Process Reengineering
Program & Project Governance
Problem-Solving Skills
Certification
ITIL Service Capability: Operation Support and Analysis, ITIL, 2010
Accomplishments
- Revamped existing service delivery models and implemented lean methodologies to ensure a seamless experience for all internal and external stakeholders and improve efficiency across the board. Reduction of Toil and gaining efficiencies
- Streamlined business operations by monitoring lifecycle processes for critical projects, overseeing compliance for several project parameters, assessing internal controls, and recommending improvements to C-suite executives.
- Recruited, Trained, guided, mentored, and empowered several teams of dedicated, diverse, and high-performing professionals for successful service delivery and project completion without any disruptions and bottlenecks.
Personal Information
- Date of Birth: 09/24/68
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Software
Languages
English
Bilingual or Proficient (C2)
Timeline
Vice President/Director of IT Operations
Credit Suisse Service Co (UBS AG)
12.2023 - Current
Assistant Vice President
Credit Suisse AG
05.2007 - 12.2018
Service Delivery Manager
Polaris Software Labs Singapore for UBS AG
09.2006 - 05.2007
Shift Lead - Application Support
Polaris Software Labs Singapore for UBS AG
02.2003 - 08.2006
Project Manager - Mutual Funds System
Polaris Software Labs India for Standard Chartered Bank
04.2002 - 03.2003
Project Manager - Paybox.net
AN Info Systems
12.2001 - 04.2002
System Analyst - IBSS, E-Commerce
Y & L Consulting
03.2001 - 11.2001
IT Analyst - Dancarg, DRS, Atlas and CSS
Tata Consultancy Services (SEI-CMM level 5)
12.1997 - 01.2001
Senior Engineer/Engineer - Embedded Software for ICs
Semiconductor Complex Limited
11.1992 - 12.1997
Vice President
Credit Suisse Service Co
1 2019 - 11.2023
Bachelor of Engineering in Electronics & Communications -
Maharishi Dayanand University