PAULINE PEH
Singapore
Summary
A detail-oriented individual who enjoys interacting with others. I am confident of taking on high levels of responsibility. With effective organisational skills. I look forward to make meaningful contributions with commitment and drive. I hope to contribute to team success and achieve desired results. In the process, I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Tax Officer
IRAS
02.2025 - 04.2025
- Managed approximately 40 incoming calls, emails, and livechats per day from tax payers.
- Negotiated favorable payment arrangements with taxing authorities for clients facing financial hardship due to outstanding liabilities.
- Managed a portfolio of diverse clients, ensuring timely submission of accurate tax filings and prompt resolution of any discrepancies or issues.
- Developed customized tax plans tailored to individual client needs, optimizing their financial situation within the bounds of applicable laws and regulations.
- Analyze financial data, tax returns, and records to assess tax liabilities and identify trends or areas for further scrutiny.
- Take necessary enforcement actions against non-compliant taxpayers, including issuing penalties or pursuing legal action.
Event Coordinator Cum Receptionist
UMC
01.2025 - 03.2025
- Coordinated schedules and timelines for events.
- Evaluated feedback from attendees after each event, utilizing insights gained to inform improvements in subsequent events
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Assist with promoting events through digital marketing, social media, and traditional channels to increase attendance and engagement..
- Develop and manage event budgets, ensuring all activities stay within financial limits while meeting client expectations.
Robotics Instructor
2B Robotics and Coding
04.2024 - 02.2025
- Simplified complex code and concepts for students of various skill levels.
- Encouraged students to explore various aspects of robotics such as programming, design, and engineering through individualized learning experiences.
- Taught students how to incorporate technology into daily life and use automation to create simple robot models.
- Inspired students to think creatively and spark their curiosity by demonstrating real-life applications of robotics.
- Encourage students to develop projects that improve daily life, focusing on accessibility and convenience.
- Guide students through building models ranging from simple to complex, fostering skill growth and hands-on learning.
- Enhanced students'' understanding of robotics by incorporating hands-on projects and real-world applications.
Tutor
Junior Mindbox
07.2024 - 08.2024
- Delivered language arts curriculum encompassing reading, grammar, composition, worked with teachers in other subjects to integrate skills across curriculum
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes, achieving consistent grade improvements
- Fostered a supportive learning environment, resulting in greater student confidence in speaking and writing Chinese
- Implemented tailored lesson plans based on individual student needs, leading to increased comprehension and retention of the Chinese language
- Encouraged critical thinking and analytical skills in students through debate and discussion-based classes
Skillsfuture Ambassador
Redwoods Singapore
02.2024 - 07.2024
- Promoted good customer relations and ensured customer satisfaction
- Promoted educational programs providing valuable career-upskilling opportunities, life skills, and adoption of technology
- Assisted team with marketing strategies
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community
- Advocated for life-long learning and technological adoption
Tutor
Gummy Student Care
01.2024 - 06.2024
- Provided homework assistance using specific curriculum and materials
- Supported students with helpful study habits and exam strategies
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
Admin
Doctor Anywhere
11.2023 - 01.2024
- Utilised computer software to complete various administrative tasks
- Processed invoices, purchase orders and other documents accurately and efficiently
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Managed office supplies inventories and placed orders when necessary
- Maintained database of client contact information with accuracy and attention to detail
- Created spreadsheets using formulas and functions to analyse large datasets
- Monitored expiration dates on all medications to ensure quality control standards are met
- Collaborated closely with pharmacists in order to provide accurate drug information to customers
- Processed prescriptions with refill authorisation requests and entered responses from providers into pharmacy database
Tutor
Just Education
06.2022 - 06.2023
- Taught primary and secondary school students
- Explained difficult concepts in easy-to-understand terminology
- Facilitated group activities that encouraged collaboration and problem-solving skills
- Created assessments that accurately measured student progress in order to pace the lessons accordingly
- Developed and implemented strategies to motivate students to take ownership of their learning
- Created a positive classroom culture that fostered respect and openness to learning
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills
Sales Associate
Massimo Dutii
12.2021 - 04.2022
- Provided homework assistance using specific curriculum and materials
- Supported students with helpful study habits and exam strategies
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
Education
A-levels -
Eunoia Junior College
11.2023
O-levels -
Anglican High School
11.2021
PSLE - English
Greendale Primary School
12.2017
Skills
- Microsoft office
- Data Analysis
- Ability to Work Under Pressure
- Adaptability
- Creative
- Critical thinking and problem solving
- Leadership and Teamwork
- Communication and Presentation
Languages
English
Chinese
Timeline
Tax Officer
IRAS
02.2025 - 04.2025
Event Coordinator Cum Receptionist
UMC
01.2025 - 03.2025
Tutor
Junior Mindbox
07.2024 - 08.2024
Robotics Instructor
2B Robotics and Coding
04.2024 - 02.2025
Skillsfuture Ambassador
Redwoods Singapore
02.2024 - 07.2024
Tutor
Gummy Student Care
01.2024 - 06.2024
Admin
Doctor Anywhere
11.2023 - 01.2024
Tutor
Just Education
06.2022 - 06.2023
Sales Associate
Massimo Dutii
12.2021 - 04.2022
O-levels -
Anglican High School
PSLE - English
Greendale Primary School
A-levels -
Eunoia Junior College
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