Nurul A'isyah Binte Jumahat
Summary
Eager to transition into a new career path as an Administrative Officer. Excelled in administrative support and customer service, enhancing patient satisfaction and operational efficiency. Skilled in MS Office and adept at multitasking, Seamlessly integrate fast learning and empathy to drive results.
Overview
10
10
years of professional experience
Work History
Patient Service Associate
Singhealth Polyclinics
2014.07 - 2023.04
- Provided backend Administrative duties for patients, doctors and other departments at Singhealth Polyclinic, ensuring their needs and concerns were addressed
- Ensured accurate record-keeping with diligent data entry and database management for patients, doctors and nurses.
- Assisted in the registration process, scheduling appointments, payments, booking appointments and managing patient records
- Assisted patients with proper verification, ensuring accurate billing and prompt payment processing.
- Assisted in onboarding new staff, providing training and materials when needed to ensure a smooth integration into the team.
Technical Helpdesk Officer
OPUS IT Service Pte Ltd
2012.11 - 2014.01
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Stayed current on industry best practices through regular professional development activities, incorporating new strategies into day-to-day operations as needed.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Maintained accurate records of all support requests, enabling data-driven improvements to helpdesk operations.
Education
IT
Diploma in Mobile And Wireless Computing, Temasek
Singapore04.2012
GCE O Level, Loyang Secondary School
Singapore,11.2008
Skills
- Fast Learner
- MS Office IT Skills
- Attention to Detail
- Customer Service
- Administrative Support
- Ability to Multitask
- Personable and Approachable
- Data Confidentiality
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Patient Service Associate
Singhealth Polyclinics
2014.07 - 2023.04
Technical Helpdesk Officer
OPUS IT Service Pte Ltd
2012.11 - 2014.01
IT
Diploma in Mobile And Wireless Computing, Temasek
GCE O Level, Loyang Secondary School
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