Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shoba Pillai

Singapore

Summary

Ambitious certified Nursing Assistant with experience in patient care and hospital administrative functions. Devoted to patient physical comfort and emotional support while improving satisfaction and continuously driving widespread healthcare system initiatives. I am seeking a challenging position in nursing/healthcare that utilizes my leadership skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Patient Service Associate

Khoo Teck Phuat Hospital
04.2023 - Current
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Maintained confidentiality by properly handling sensitive patient information in accordance with PDPA guidelines.
  • Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
  • Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.
  • Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
  • Managing different types of services and documentations such as Functional Assessment, Handicap label, Dementia program, different types of outpatient clinic, and etc.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
  • Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
  • Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.

CLINICAL ASSISTANT

Onecare Medical
01.2021 - 02.2023
  • Receives, screens, interviews, and registers patients or clinical research subjects; takes and records vital signs, as appropriate to clinic operations; may assist with routine medical procedures, as appropriate to training and/or certification
  • Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logistical procedures
  • Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and automated databases
  • Arranges for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures; orders, and may transport, drugs and/or other prescribed patient care aids as directed; performs or assists in the performance of basic clinical and/or laboratory procedures, as appropriate to the activities of the unit
  • Collects, verifies, records, and maintains data on clinical activity and/or research; prepares associated reports as required
  • Orders and maintains inventories of supplies, as required to support day-to-day unit clinical and administrative operations
  • Provides day-to-day staff support for the unit, to include preparing documents and reports, providing office services, scheduling and facilitating meetings and travel arrangements, and/or providing dictation or transcription services
  • Obtains and verifies patient billing information, as appropriate to the activities of the unit; processes patient accounts, and maintains records
  • Assists in maintaining the cleanliness and serviceability of unit facilities and equipment; arranges for maintenance and repair as needed
  • May supervise student employees, volunteers and/or interns; may lead lower-graded staff
  • Performs miscellaneous job-related duties as assigned.

Education

No Degree - Health Education

HMI Institute
Singapore
11.2021

NITEC IN BEAUTY AND WELLNESS -

ITE COLLEGE EAST
12.2019

NITEC IN ATTRACTION OPERATION -

ITE COLLEGE WEST
12.2015

GCE 'N' LEVEL -

FUCHUN SECONDARY SCHOOL
12.2012

Skills

  • Customer Relations
  • Medicine Knowledge
  • Time Management
  • Computer Skills
  • Attention to Detail
  • Leadership Qualities
  • Customer interaction
  • Decision-Making
  • Cash Handling
  • Fast Learner
  • Record and File Management

Certification

Healthcare Assistant & Emergency Medical Technicians (Nursing), HMI Institute (SG UNITED Skills Program)

Languages

English
Tamil

Timeline

Senior Patient Service Associate

Khoo Teck Phuat Hospital
04.2023 - Current

CLINICAL ASSISTANT

Onecare Medical
01.2021 - 02.2023

No Degree - Health Education

HMI Institute

NITEC IN BEAUTY AND WELLNESS -

ITE COLLEGE EAST

NITEC IN ATTRACTION OPERATION -

ITE COLLEGE WEST

GCE 'N' LEVEL -

FUCHUN SECONDARY SCHOOL

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Shoba Pillai