Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jivita Rasapandian

Jurong East

Summary

A highly motivated individual who is enthusiastic to work in a multi-disciplinary team in the healthcare organization with a prior experience in the food and beverage industry and customer service skills to bring forth for this organization’s benefit. I strongly feel this career switch from the food and beverage industry to healthcare will allow me to grow professionally and personally.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Service Associate

National University Hospital
06.2023 - Current
  • Ad hoc duties
  • Create appointment, registration, ranking medisave
  • Explain the treatment procedure.
  • Delegate patients que
  • Kiosk management
  • Room runner

Crew/Toaster

Ya Kun Café Ptd Ltd
06.2022 - 01.2023
  • Basic crew duties
  • Station in charge
  • Cashiering duties

Assistant Manager

McDonald's Ptd Ltd
04.2014 - 10.2015
  • Run shifts.
  • Inventory
  • Interview new crew
  • Train new crew
  • Represent the Restaurant in weekly zone meetings

Customer Service Executive/Consultant/Coordinator

Crosswind Security and Safety Training Ptd Ltd
01.2011 - 01.2014
  • Providing consultation regarding services/quotations.
  • Handling customer enquiries
  • Customer recovery process.
  • Prepare training materials

Senior Service Crew/Customer Service Ambassador

Burger King Pvt Ltd
01.2006 - 01.2009
  • Train new staff
  • Knowledgeable and competent in all stations
  • Drive-thru order taker, assembler
  • Resolve customer complaints.
  • Ensure a good dining experience for the customer
  • In charge of the Restaurant and crew when the shift manager is not in.

Education

Diploma - Hospitality Management

Guilford School of Hospitality Management
01.2008

Sijil Pelajaran Malaysia - undefined

Dato Penggawa Timur
01.2005

Skills

  • Strong communication skills
  • Highly organized
  • Self-motivated
  • Team player
  • Determination and persistence
  • Quick learner
  • Time management
  • Leadership
  • Able to train new subordinates in a short span of time
  • Customer service skills and
  • Problem-solving

Certification

  • 2023 Patient Service Associate Course, Generations Singapore X CSM Academy
  • 7 weeks training bootcamp
  • 2017 Cambridge English Level 2 Certificate in ESOL International
  • Grade A (CEFR Level C1), Malayan English Academy

Additional Information

Citizenship : Singapore PR

Timeline

Patient Service Associate

National University Hospital
06.2023 - Current

Crew/Toaster

Ya Kun Café Ptd Ltd
06.2022 - 01.2023

Assistant Manager

McDonald's Ptd Ltd
04.2014 - 10.2015

Customer Service Executive/Consultant/Coordinator

Crosswind Security and Safety Training Ptd Ltd
01.2011 - 01.2014

Senior Service Crew/Customer Service Ambassador

Burger King Pvt Ltd
01.2006 - 01.2009

Diploma - Hospitality Management

Guilford School of Hospitality Management

Sijil Pelajaran Malaysia - undefined

Dato Penggawa Timur

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Jivita Rasapandian