NUR AZEAN MOSTAFAH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Patient Service Associate
Singapore General Hospital
10.2022 - 10.2023
- Attend to patient enquiry on their upcoming scans and the price of their scan
- Assist patient to book their scan appointment before their next visit to see doctor
- Being proficient in computer skills
- Escalated cases and coordinated with the supervisor
- Assist on their bills or unpaid bills at the counter.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
Management Executive
ICA
09.2020 - 09.2021
- Assisted members of the public on IC, passport and entry approval matters.
- Being proficient in computer skills
- Escalated cases and coordinated with the supervisor.
- Liaised with the proper department.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Handling Covid entry cases.
Experience/Shopping Concierge
P-Serv Pte Ltd (Jewel Changi Airport)
12.2019 - 08.2020
- Assisted customers to credit their purchases points in the Changi Rewards membership Helped customers in their iChangi app as well as conveyed the benefits of the app
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge to provide visitors with access to relevant local information.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Provided accurate information regarding local attractions, restaurants and activities.
Senior Sales Associate
Kate Spade
05.2016 - 12.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Participated in store meetings and product training sessions to understand and sell items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
- Processed and stocked merchandise in accordance with store standards.
Passenger Relation Officer
SATS Ltd
12.2014 - 02.2016
- Handled SQ lounges in the transit area
- Maintained the cleanliness in the lounge
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Served beverages and food items from refreshment carts during tea time.
- Used excellent customer service skills in addressing passengers' needs.
- Answered passengers' questions about flight, aircraft and destination.
- Offered personalized assistance to children, elderly and passengers with special needs.
Senior Sales Associate
Agnes B Singapore
07.2013 - 04.2014
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Handled cash register operations and customer transactions to process payments.
- Participated in store meetings and product training sessions to understand and sell items.
Assistant Supervisor
Lowrys Farm
02.2012 - 05.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Supported Supervisor by preparing production reports and collating quality documentation.
Education
WSQ Higher Certificate in Healthcare (Operations) - Health Management And Clinical Assistance
HMI Institute (Health Management International Pte Ltd)
05.2021
NITEC CERTIFICATION in Service Skills (Office) -
ITE Central (Bishan)
12.2006
Bukit View Secondary School
12.2005
Skills
- Time Management
- Communication
- Multitask
- Team-Player
- Fast-Paced Learner
- Attention to Detail
- Ethics
- Telephone Support
- Cashiering
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Caring and Empathetic
- Administrative and Office Support
- Database Search and Data Entry Skills
- Explaining Policy and Procedures
- Resolving Problems
Timeline
Patient Service Associate
Singapore General Hospital
10.2022 - 10.2023
Management Executive
ICA
09.2020 - 09.2021
Experience/Shopping Concierge
P-Serv Pte Ltd (Jewel Changi Airport)
12.2019 - 08.2020
Senior Sales Associate
Kate Spade
05.2016 - 12.2019
Passenger Relation Officer
SATS Ltd
12.2014 - 02.2016
Senior Sales Associate
Agnes B Singapore
07.2013 - 04.2014
Assistant Supervisor
Lowrys Farm
02.2012 - 05.2013
WSQ Higher Certificate in Healthcare (Operations) - Health Management And Clinical Assistance
HMI Institute (Health Management International Pte Ltd)
NITEC CERTIFICATION in Service Skills (Office) -
ITE Central (Bishan)
Bukit View Secondary School
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