Nurhayatie Ghaffor
Summary
Good time management and meticulous professional with extensive experience as a Personal Assistant at Hawker Pacific Asia Pte Ltd. Proven ability in sales/administrative support and complemented by strong customer service skills. Fluent in English, Malay, and Bahasa Indonesia, I excel in multitasking, enhancing guest relations and always punctual to ensure seamless operations.
Overview
17
17
years of professional experience
Work History
Personal Assistant to the Chief Operating Officer
Hawker Pacific Asia Pte Ltd
01.2007 - 03.2015
- Personal assistant to Chief Operating Officer - Aircraft Sales & Flight Services Group.
- Provides secretarial administrative support to 3 other Sales Directors with the objective of ensuring day-to-day operations is effective and efficient.
- Arrange travel bookings and accommodation reservations for the COO & Sales Directors and all direct guests / customers of Aircraft Sales Group.
- System Administrator role for managing department’s customer software + database (Salesforce.com) and regular cleaning/updating of database.
- In charge of invitations of VIPS for functions, events, demo flights and monthly marketing mailers.
- Manages phone calls, prepare meeting materials in advance and ensure mails are circulated efficiently for COO & Sales Directors’ attention.
- Maintains an efficient filing system, procurement and maintenance of office equipment, booking of meeting /
- conference rooms, photocopying, scanning etc.
- Handling of courier of outgoing documents and receiving of incoming shipment.
- Ordering and stock-taking of aircraft marketing brochures and promotional items.
- Ordering of manual publications according to the sales contract prior to delivery of aircraft.
- Responsible for preparing payment requests, petty cash claims, expense reports and ensure payment of invoices.
- Participation in Singapore airshows - Handling of VIP arrivals, food catering, transportation and logistics arrangements.
Customer Service Executive (Airfreight)
Exel Singapore Pte Ltd
01.2004 - 12.2006
- Responsible for handling customers’ outward shipment requirements.
- Focal point of contact between valued customers and operations for export sales.
- Ensure prompt response to customers’ orders and that orders are processed accurately.
- Responsible for export booking, sending pre-alerts via email, preparing of reports as well as other administrative duties.
- Liason with overseas counterparts to ensure export compliance and proper documentation flow.
Passenger Service Agent (SATS)
Singapore Airport Terminal Services
12.1997 - 12.2003
- To provide the best airport ground handling services to scheduled airlines and meet the customer needs and
- expectations.
- Processing passengers` travel documents and baggage
- Attending to arriving and departing passengers.
- Reception desk duties for airline lounges
- Ground check-in services for travel
- Handling of special services cases etc wheelchair/handicapped/meda passengers
- Handling of delay flights
- Handling of overbooked flights
- Handling of VIPs and Not To Land Passengers
- External Hotel duties
- Responsibilities of flight coupons check and to avoid loss of revenue of airline.
Education
High School Diploma - Biotechnology
Singapore Polytechnic
1997
GCE ‘O’ Levels -
Yishun Town Secondary School
1994
Skills
- Dedicated team player
- Class 2A, 2B, 3A Valid Driver's license
- Administrative support
- Microsoft office proficiency
- Social media savvy
- Guest relations
- Fluent in English, Malay & Bahasa Indonesia
Timeline
Personal Assistant to the Chief Operating Officer
Hawker Pacific Asia Pte Ltd
01.2007 - 03.2015
Customer Service Executive (Airfreight)
Exel Singapore Pte Ltd
01.2004 - 12.2006
Passenger Service Agent (SATS)
Singapore Airport Terminal Services
12.1997 - 12.2003
High School Diploma - Biotechnology
Singapore Polytechnic
GCE ‘O’ Levels -
Yishun Town Secondary School