Tiffany Jasmine Ng Bee Lan

• Manage COO's schedule, appointments, and meetings, ensuring effective time utilization and timely reminders.
• Prioritize and coordinate incoming requests, emails, and messages, responding on COO's behalf when necessary.
• Assist with document preparation, presentation creation, and other administrative tasks as required.
• In charge of all aspects of COO's high end personal properties including tenancy renewal, property maintenance, etc..

• Manage 100 real estate listings of multi-million dollar conservation shop houses, across 7 online portals
• Craft attractive headings & content to get maximum eyeball viewing
• Track online listing performance metrics & improve leads conversion ratio
• Create sales scripts- Telephone & via WhatsApp
• Liaise with owner's representative and contractors to get property ready before marketing unit and prior to handover
• Preparation of documentation necessary for before and after-sales/tenancy
• Achievement
• Through above marketing effort, managed to close 2 tenancies within 1.5 months that have been in market for more than 3 months

• Oversees Compliance, Finance, Marketing, Purchasing & HR departments
• Ensure compliances with local regulatory authorities such as Singapore Police Force (SPF), CaseTrust URA, NEA, etc.
• Manage cashflow, monitor expenses and propose cost cutting measures through review of financial reports.
• Work with marketing agencies to create and promote company branding..
• Creating sales promotions and marketing collateral.
• Work with vendors on loyalty program to enhance CRM (Customer Relationship.
• Attend to customers’ feedback, ensure that Company's image is upheld while resolving disputes and issues.
• Play host to overseas invigilators, trainers & vendors.
• Work with local & overseas vendors to procure new products, services and coordinate new training.
• Conduct hiring & exit interviews and staff performance evaluation.
• Set up new franchise & new business for 2 new nail salons and one restaurant.
• New F&B outlet, mainly in charge of marketing, business development & operations
• Achievements
• Successful implementation of CRM loyalty program with project team that led to increment in minimum 20% in revenue for Citibella..
• Accomplished new restaurant business setup from scratch to thriving business operation
• Responsibilities include menu planning, point of sales system set up, marketing, human resource, social media, liaison with government departments, landlord & vendors.
• Achieved S Class - Biz Excellence certification from Spring.
• Certified qualified Business Excellence Assessor registered with Spring Singapore.
• Chairperson for the organizing committee & successful organization of the largest Nails competition in Singapore, NailsAsia Competition held in Suntec City annually.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved marketing to attract new customers and promote business through new CRM.
• Accomplished multiple tasks within established timeframes such as new franchises.

• Direct distributor for beauty, skin care, nutrition and wellness products.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Achieve personal and group sales targets.
• Responsible for sales, recruitment and training of sales partners
• Team leader, trainer and mentor to team of distributors
• Participate, lead, demonstrate during product sales fairs
• Achievements
• Achieved Top 150 Achievers in Singapore as “Direct Distributor”.
• Mandarin speaker to local and distributors from China, Taiwan, Malaysia in Mandarin to about 150 - 200 distributors.

• Conduct sales and product training to beauty salon owners.
• Coordinates for overseas trainer to conduct workshops for clients.
• Achieve personal sales targets.
• Followed curriculum accurately with detailed lesson plans.

Achievements

• Managed over 30 calls and 4 customer visits per day.
  Increased sales by 10%.

• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention for advertising space in trade directories,
• Mentor and train new executives
• Achievements
• Top 2 Sales Producer for Singapore Exporters Directory for 2 years consecutively.
• Top Sales Producer for 6 other trade directories.
• Achieved 50 sales calls per day and 4 visits daily during sales campaign.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Managed over 30 customer calls per day.
• Through corporate sales presentation, ought in new accounts who are established corporate clients such as Institute of Technical Education, Bank of China, Murata Electronics.
• Increased sales by 15%,