Shamsulbani Jamaludin
Summary
Driven by a results-focused approach, I enhanced operational efficiency and team productivity at SATS Asia Pacific Star Pte Ltd through empowering leadership and strategic operations management. Specializing in problem-solving and customer service, I consistently improved performance outcomes and operational oversight, demonstrating a commitment to excellence and a proactive decision-making skill set. Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
Work History
Operations Manager
SATS Asia Pacific Star Pte Ltd
11.2015 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
FBO Supervisor
Hawker Pacific Asia Pte Ltd
11.2012 - 11.2015
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for FBO staff members.
- Coordinated flight planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
Duty Manager
SATS Ltd
11.1996 - 11.2012
- co-ordination of ground handling for private, business, cargo, ferry, maintenance, tech call flights
Education
GCE "O" Levels -
Anglo Chinese School
Singapore11.1990
Skills
- Problem-Solving
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Operational Efficiency
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
Languages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Tagalog
Beginner (A1)
Timeline
Operations Manager
SATS Asia Pacific Star Pte Ltd
11.2015 - Current
FBO Supervisor
Hawker Pacific Asia Pte Ltd
11.2012 - 11.2015
Duty Manager
SATS Ltd
11.1996 - 11.2012
GCE "O" Levels -
Anglo Chinese School
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