Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ifrah Haslin

Summary

Driven professional with extensive experience in customer service and operations, notably at Kidzania. Excelled in roles requiring exceptional time management and active listening, ensuring guest safety and satisfaction. Demonstrated expertise in cash handling and technical knowledge, significantly enhancing event and retail efficiency. Proven track record in improving customer experience through meticulous attention to detail and proactive problem-solving.

Overview

3
3
years of professional experience

Work History

Attraction Crew

Kidzania
Singapore
06.2024 - Current
  • Supervise children during their visit to KidZania.
  • Introduce children to adult-style jobs through role-play activities.
  • Provide exceptional customer service.
  • Ensure adherence to SOPs and safety guidelines.
  • Complete opening and closing checklists, including ensuring prepared consumables.
  • Perform light cleaning before each shift.
  • Engage children in various activities, helping them explore roles like Doctor, Firefighter, Pilot, Model, Actor, and more, while delivering excellent service.

in car par

Events Team Member

Dollop
Singapore
12.2023 - Current
  • Manhandling of photobooths and making sure it operates well
  • Managing crowd control during events
  • Maintaining the machine

Operations

Luge
Singapore
06.2024 - 06.2024
  • Handling operations at both top & bottom, making sure the rides are good to go
  • Making sure guests safety is ensured at all times
  • Teaching the guest how to use the luge ride

Retail Associate

ToysRUs
Singapore
12.2022 - 04.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Retail Associate

Red Dot Design Museum
Singapore
11.2022 - 02.2023
  • Inventory
  • Handling of POS system
  • Cleaning of the store & restocking merchandise

E-Commerce Assistant

Giant
Singapore
10.2021 - 11.2021
  • Packed online orders for customers
  • Restocking of shelves

Education

Nitec - Electrical Engineering

ITE West
Singapore
2021

N Levels -

Yuhua Secondary School
Singapore
2019

PALE -

Shuqun Primary School
Singapore
2016

Skills

  • Customer Service
  • Time Management
  • Active Listening
  • Cash Handling
  • Ride set up
  • Technical knowledge
  • Queue management

Accomplishments

  • Earned medals by competing internationally and playing for Singapore overseas
  • Ability to coach with skills and knowledge earned

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Korean
Elementary (A2)

Timeline

Attraction Crew

Kidzania
06.2024 - Current

Operations

Luge
06.2024 - 06.2024

Events Team Member

Dollop
12.2023 - Current

Retail Associate

ToysRUs
12.2022 - 04.2023

Retail Associate

Red Dot Design Museum
11.2022 - 02.2023

E-Commerce Assistant

Giant
10.2021 - 11.2021

Nitec - Electrical Engineering

ITE West

N Levels -

Yuhua Secondary School

PALE -

Shuqun Primary School
Ifrah Haslin