Rina Nur Emilda Binte Mohamed Jeferi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals and To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Attraction Crew
Kidzania
05.2024 - Current
- Role-play for different establishments for guests to gain self-knowledge and learn new skills.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Demonstrated flexibility in adapting to different roles within the park when necessary due to staff shortages or changes in scheduling demands.
- Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team goals.
- Assisted in reducing wait times by efficiently loading and unloading passengers on attractions.
- Collaborated with team members to ensure smooth operation of attractions throughout the day.
- Provided clear and concise safety instructions, ensuring guests thoroughly understood requirements before participating attractions.
- Maintained cleanliness of assigned area, contributing to an enjoyable environment for guests.
- Promoted guest satisfaction by quickly addressing any concerns or complaints related to attraction operations or experiences.
- Received consistently high feedback from guests regarding professionalism, attentiveness, and overall performance as an Attraction Crew.
- Assisted in emergency situations calmly and efficiently, following established protocols for handling various scenarios involving guest safety or attraction malfunctions.
- Ensured safety of guests by adhering to strict attraction operation guidelines and procedures.
- Stayed updated on park events, promotions, and updates in order to provide accurate information to guests upon inquiry.
- Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
- Collaborated with supervisors on improving operational processes, leading to increased safety and satisfaction among guests visiting the park.
- Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
Ground Response Force Officer
Singapore Police Force
04.2021 - 02.2024
- Maintaining public order and safety
- Enforcing the law, preventing, detecting, and investigating criminal activities
- Conduct frequent patrol around the neighborhood to project police presence and deter general crimes
- Analyze evidence for criminal investigations
- Educate the public about crime and prevention
- Maintain life and order and protect life and property
- Maintain good customer service and good rapport to gain member of public trust
- Perform counter duties and issue relevant documents/advices
- Taking charge of performing mobile resource and responding to cases
- Organizing and taking part in events/programmes/projects
- Delivered high-quality training programs/event/projects enhancing skill sets and contributing to professional development efforts.
- Responding counter calls and determine specific crimes to dispatch resources
- Developed self skill sets such as Contact tactics trainer and conduct lessons.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Front desk/Temperature taking
BGC
11.2020 - 04.2021
- Welcoming patients and visitors
- Responding to patients' questions and enquiries
- Escorting directions to their clinics
- Assisting in Temperature taking and ensure patients are fit to enter premises
- Assisting patients to complete necessary forms and documentations
- Performing crowd control
- Maintaining front office housekeeping and represent professionalism
- Maintain good rapport for customer service support.
Sales Assistant (Solo Brand Promoter)
Luxasia (Peter Thomas Roth)
10.2020 - 11.2020
- Consulting clients to determine their skin type, skincare concerns, and style preferences
- Recommending products that fits the clients' needs, preferences, and budget, educating them on how the products work
- Responding to customers' questions and complaints
- Maintaining attractive displays and managing inventory
- Stock replenishments, Stock take counts, Housekeeping and ad-hoc duties assigned by managers.
Beauty Advisor
Sephora (Westgate & Ion)
06.2018 - 04.2020
- Consulting clients to determine their skin type, skincare concerns, and style preferences
- Recommending products that fits the clients' needs, preferences, and budget, educating them on how the products work
- Responding to customers' questions and complaints
- Achieving individual/store sales targets, processing returns and scheduling custom makeover appointments
- Organizing and taking part in store events/programs
- Maintaining attractive displays and managing inventory
- Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls
- Handling door-to-door sales and meeting quotas and objectives
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Waitress (Part-Time)
Orchard Hotel
12.2016 - 05.2017
- Assessing customers' needs and preferences and making recommendations
- Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill
- Restock server stations with napkins, cutlery, condiments, and small plates
- Encourage sign-ups to the restaurant's loyalty/rewards program
- Housekeeping.
Cashier/ Playground Service Crew (Part-Time)
My Little Giant (Big Box)
09.2015 - 12.2015
- Counter service on cashiering, registration and redemption of gifts
- Perform daily operations and housekeeping
- Babysit kids' safety aspect within the premises
- Adhere to park's opening and closing procedures
- Attend guests' feedback and/or queries
- Keep abreast of new information on products and promotional campaigns
- Ensure all play areas and equipment under your charge are in good and safe condition
- Perform as a Sales Assistant which duties include selling, restocking and merchandising
- Organized/assisted to coordinate birthday parties and events.
Education
Higher Nitec in Online and Retail Services -
ITE College Central
04.2020
Nitec in Retail Services -
ITE College West
02.2019
Singapore-Cambridge GCE 'N' Levels -
Juying Secondary School
11.2016
PSLE -
Shuqun Primary School
11.2012
Skills
- Language Proficiencies: English and Malay
- Software Proficiencies: Microsoft Words, Excel, PowerPoint, Adobe Illustrator and Adobe Photoshop
- Attended Youth Entrepreneurship Symposium (YES) Course
- Student Mentor - Trained in Mentorship Programme
- Trained in Data Analytics, Digital Media, Information Technology and Customer Service
- Good communication skills, Strong Believer of Team Spirit, Takes Initiatives and Executes tasks with accuracy, creativity and multi-tasking
- Trained in CPR
- Attained 3 Qualified driving license
- Safety Management
- Technical knowledge
- Decision-Making
- Customer Service
- Equipment Operation
- First Aid Training
- Team Training
- Emergency Procedures
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Employee Training
- Leadership Qualities
Accomplishments
- Jurong Spring Edusave Merit Bursary (2020)
- Jurong Spring Edusave Certificate of Achievement (2020)
- CDC & CCC ITE Academic Achievements (2019)
- CDC & CCC ITE Edusave Award (2019)
- CDC & CCC ITE Merit Bursary (2019)
- Awarded Sephora Employee of the Month (2019)
- Sephora most positive feedback (2019)
- CDC & CCC ITE Merit Bursary (2018)
- CDC & CCC ITE Academic Achievements (2018)
- Sephora most positive feedback (2018)
- Best Class Award ITE (2017)
- CDC & CCC Good Progress Award (2013)
Dancecompetitions
- April CCA Fair (2020)
- NYP Groove '19, 2nd Place
- Jan CCA Fair (2019)
- Super 24 '18 ASEAN, 4th Place
- ITE Emblazon (2018)
- Youthful Company Performance @ Esplanade (2018)
- April CCA Fair (2018)
- NYP Groove '17, 1st Place
- Chinese New Year Concert (2016)
- Pulse! Street Dance Competition '15, 2015
- Super 24 '15, 3rd Place
- SYF Arts Presentation '15, Distinction
- SEA Games Performer (2015)
- Chingay Performer (2015)
- 14th Singapore-Hong Kong Exchange Programme (2015)
- River Hongbao CNY (2015)
- Christmas Performance @ Takashimaya (2014)
- Pulse! Street Dance Competition '14, 3rd Place
- Danceworks '14, 4th Place
- Speech Day Concert (2014)
- National Day Concert (2014)
- Chinese New Year Concert (2014)
- Tekong BMTC (2014)
- Beach Carnival Anniversary (2014)
- SYF Arts Presentation '13, Distinction
- SYF Infusion Concert (2013)
- StreetBlitz Competition (2013)
- Danceworks (2013)
Contactnumbers
+65 93864033
Activities
- Member of West Styles District (Hip-hop dance club), 2018, 2019
- Committee Member, 2018, 2019
- Member of Student Mentorship Programme, 2017
- Participated Youth Entrepreneurship Programme, 2017
Personal Information
- Date of Birth: 11/21/00
- Nationality: Singaporean
Community Service
- Tzu Chi Buddhist Foundation Recycling Event (2016)
- Jurong Spring CC Door-to-Door Food Donation (2016)
- Organised activities for International Experience Values-In-Action (VIA) Project (2015)
- National Education (NE)/ Values-In-Action (VIA) Ambassador (2015)
- Facilitators for Juying Secondary School Orientation (2014)
- Kindness and Graciousness Project (2014)
- Volunteered Adopting the School Canteen (2013)
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Attraction Crew
Kidzania
05.2024 - Current
Ground Response Force Officer
Singapore Police Force
04.2021 - 02.2024
Front desk/Temperature taking
BGC
11.2020 - 04.2021
Sales Assistant (Solo Brand Promoter)
Luxasia (Peter Thomas Roth)
10.2020 - 11.2020
Beauty Advisor
Sephora (Westgate & Ion)
06.2018 - 04.2020
Waitress (Part-Time)
Orchard Hotel
12.2016 - 05.2017
Cashier/ Playground Service Crew (Part-Time)
My Little Giant (Big Box)
09.2015 - 12.2015
Higher Nitec in Online and Retail Services -
ITE College Central
Nitec in Retail Services -
ITE College West
Singapore-Cambridge GCE 'N' Levels -
Juying Secondary School
PSLE -
Shuqun Primary School
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