NATASHA NALPON
Singapore
Summary
A proactive and resourceful professional with significant experience in providing high quality operational, customer and administrative support within diverse environments. Exhibits outstanding planning and organisation skills to execute a range of project/administrative operations and ensure quality services. Possesses excellent liaison skills combined with the competency to multi-task and coordinate various activities under high pressure and time constraints. Quick to assimilate new technology concepts with a logical approach to problem solving. An articulate communicator who can interact effectively with customers/staff and build positive relations at all levels.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Centre Admin
PAP Community Foundation )(PCF Sparkletots)
09.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted managers and staff with purchasing and corporate expense processing.
- Managed filing system, entered data and completed other clerical tasks.
Executive (Temporary)
Ministry Of Manpower
12.2020 - 01.2023
- Executing immigration administrative operations to ensure quality service and maximum customer satisfaction
- Effectively liaising with various departments to address customer needs/issues in a professional manner
- Ensuring adherence to service quality norms/standards and achieving high customer satisfaction scores .
- Ensure proper recordkeeping is done for the various cases handled.
- Able to handle high case load with efficiency and ensuring no mistakes are committed.
- Liaising with various stakeholder with regards to pass application and updates
Assistant Manager - Operations
Lotus Vacations & Events Pte
01.2020 - 12.2020
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Communicated with customers to assess satisfaction with products and services received.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Administrator - Immigration
Deloitte & Touché LLP
01.2019 - 12.2019
- Performing a range of administrative duties – reviewing applications, organising files, and maintaining records .
- Analysing customer needs and assisting them with immigration-related services to build future perceptiveness through call and email.
- Effectively liaising with various departments to address customer needs/issues in a professional manner.
- Ensuring adherence to service quality norms/standards and achieving high customer satisfaction scores
IT Helpdesk Engineer
Opus IT - NEC
09.2018 - 12.2018
- Provided high-end technical support and assistance to all walk-in customers with their IT issues .
- Displayed strong ability to interact with customers for all repair job status via email, messages, and calls .
- Proactively listened to client requirements, addressed queries, and provided high standards of services .
- Helped customers with their technical issues via phone or email
Customer Service - Store In-Charge (Full time)
Laptop General Hospital
01.2016 - 01.2018
- Provided support to walk-in customers with their IT issues and ensured prompt and satisfactory services
- Demonstrated utmost professionalism and courtesy to understand complex problems faced by users .
- Kept abreast of the latest technological changes and solutions applicable to hardware support
Administrator/Account and Cashier (Part time)
Going OM LLP
01.2015 - 01.2017
- Assisted customers in order selection, prepared guest tables and served food & beverage to customers .
- Addressed customer queries and resolved issues to provide high standards of service excellence
- Demonstrated high attention to detail to consolidate earning on a daily, weekly, and monthly basis
- Provided administrative support and guidance to foreign staffs for application and renewal of work permits
- Ensured high level of service standards using excellent planning, coordination, and interpersonal skills
Education
Diploma - Business Practice (Business Administration)
Temasek Polytechnic
10.2023 - Current
Higher NITEC in Mobile Unified Communications -
ITE
04.2011 - 04.2013
NITEC in Communication Technology -
ITE
01.2009 - 12.2009
Skills
- Operating Systems Microsoft Window XP Home Edition/ Professional, Window 10 Home/ Professional, Mac OS, iOS, and Android
- Hardware MacBook, MacBook Pro, printers, motherboard, processor, RAM, HDD (SATA, SSD), DVD Writers, Laptops, Wireless Router, Desktops, Thin Client, iPad, Tablets, Microsoft Surface, iPhone, Android Smart Phone
- Software Microsoft Office (Excel, Words, PowerPoint), Adobe Photoshop, Creator
- Programming C# Programming
- Others Wireless Programming, Local Area Network (LAN)
- MS Office
- Good Telephone Etiquette
- Decision-Making
- Customer Relations
- Written Communication
- Organization
- Data Entry
Timeline
Diploma - Business Practice (Business Administration)
Temasek Polytechnic
10.2023 - Current
Centre Admin
PAP Community Foundation )(PCF Sparkletots)
09.2023 - 11.2023
Executive (Temporary)
Ministry Of Manpower
12.2020 - 01.2023
Assistant Manager - Operations
Lotus Vacations & Events Pte
01.2020 - 12.2020
Administrator - Immigration
Deloitte & Touché LLP
01.2019 - 12.2019
IT Helpdesk Engineer
Opus IT - NEC
09.2018 - 12.2018
Customer Service - Store In-Charge (Full time)
Laptop General Hospital
01.2016 - 01.2018
Administrator/Account and Cashier (Part time)
Going OM LLP
01.2015 - 01.2017
Higher NITEC in Mobile Unified Communications -
ITE
04.2011 - 04.2013
NITEC in Communication Technology -
ITE
01.2009 - 12.2009
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