Assistant Outlet Manager
Conrad Singapore Orchard
2023.01 - Current (1 year & 8 months)
Hi, I’m
Melody Ledesma
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Conrad Singapore Orchard, Singapore
Assistant Outlet Manager
2023.01 - Current (1 year & 8 months)
Job overview
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Regent Singapore
Assistant Manager
2020.06 - 2022.12 (2 years & 6 months)
Job overview
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Promoted business strategy by implementing improvements based on guest feedback.
The Regent Singapore, A Four seasons Hotel
Lobby Lounge Supervisor
2015.10 - 2020.05 (4 years & 7 months)
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
The Regent Singapore, A Four seasons Hotel
Food & Beverage Executive
2010.03 - 2015.09 (5 years & 6 months)
Job overview
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared food items according to recipe to drive quality and consistency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
The Regent Singapore, A Four Seasons Hotel
Management Trainee
2006.10 - 2010.02 (3 years & 4 months)
Job overview
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
Education
Mariners' Polytechnic Colleges , Panganiban Drive, Naga City, Philippines
Bachelor of Science from Tourism
03.2003
Skills
- POS Terminal Operation
- Inventory Management Software
- Providing Feedback
- Guest Interaction
- Developing Menus
- Training Program Administration
- P&L Responsibility
- Managing Reservations and Large Parties
- Operational Efficiency
- Monthly Forecasting
- Billing and Payment Processing
- Employee Performance Evaluations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Regent Singapore
2020.06 - 2022.12 (2 years & 6 months)
Lobby Lounge Supervisor
The Regent Singapore, A Four seasons Hotel
2015.10 - 2020.05 (4 years & 7 months)
Food & Beverage Executive
The Regent Singapore, A Four seasons Hotel
2010.03 - 2015.09 (5 years & 6 months)
Management Trainee
The Regent Singapore, A Four Seasons Hotel
2006.10 - 2010.02 (3 years & 4 months)
Mariners' Polytechnic Colleges
Bachelor of Science from Tourism
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