Fiqar Azmi

• Assisting Executive Floor Manager in managing the Executive Lounge and the Team.
• Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
• Serve as the main point of contact for VIP.
• To ensure communication and follow-up on any glitches, guest requests and special requirements.
• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• To perform basic food and beverage service as according to the operation hours of the Executive Lounge.

• Serve as a point of contact for long-stay
  Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Experience team.
• Ensure a very high level of guest service is constantly maintained for Reception, Lobby area and Executive Lounge.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Seek verbal feedback from guest on a regular basis and respond to all guest queries in a timely and efficient manner.
• To assist the team whenever they require any assistance throughout the operations.

• The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.
• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, dinning reservations or any special guest request.
• Executing Resort Program's and assist operation in the Capella Living Room.
• To be first point of contact when guest enters the Hotel lobby.
• Collect guest preferences for all guests that have not already been collected by reservation and to perform pre-calls a few days prior to guest arrival.
• Collaborated closely with other departments to meet guest needs and provide best possible experience.

• Assisting Regent Club Manager in managing the Club Lounge and the Team.
• The ability to review daily arrivals, VIPs, special requests, group needs, room assignments and coordinate with other Departments. (E.g.
  Housekeeping, F&B and Sales Department regarding the needs of guests.)
• To provide accurate information to guests in a courteous manner, fill all guests' requests or requirements and anticipate guests' needs.

Operation Executive

January 2021 - May 2022

• Performing duties for various operational departments such as Regent Club Officer, Guest Relation Officer and Concierge.
• To perform frontdesk duties at the reception.
• To perform tasks and projects as delegated by Hotel Assistant Manager or Front Officer Manager.

Regent Club Officer

March 2019 - December 2020

• To perform guests check-ins and checkouts via PMS and process all payment transactions efficiently in accordance with the Hotel Core and Service Culture standard in the Club Lounge.
• To perform basic food and beverage service as according to the operation in the Regent Club. (Breakfast Service, Afternoon Tea Service, Evening Cocktails Service).
• To display, at all times a friendly, courtesy and professional manner in all dealings with guests.

• Responsible for the daily operations of the restaurant.
• To display good interpersonal skills and demonstrate a high standard of professionalism.
• To answer queries and resolve complaints by the customers.