MELISSA NABILAH BINTE SA’AZALI
Singapore
Summary
Hardworking Quality Assurance Senior Executive with knowledge of food safety and store inspections. Ability to multitask, manage department goals, and manage day-to-day operations. Capable of completing tasks and delivering results on time.
Overview
13
13
years of professional experience
Work History
Senior Quality Assurance Executive
Pizza Hut Singapore
05.2021 - Current
- Oversees store performances to meet company yearly target % ( ACE audits) ( Assured Customer Experiences which cover Food Safety, Brand standards & Local standards.)
- Perform ACE checks on escalation stores and review each corrective action report.
- Conducted effective training sessions for team members to enhance understanding of food quality principles and the importance of escalation store(s).
- Provide a report on trends of deviations from ACE audits and how to mitigate it at the store level.
- Liaise with suppliers to meet YUM! Requirements (FSA (Food Safety Audit), QSA (Quality System Audit), DQA (Distribution Food Safety & Quality Audit).
- Managing vendors to comply with certification for acceptance for the company.
- Performed comparison tests on alternative products for cost savings.
- Lead consumer test for more than 50 consumers for our alternative testing.
- Managed vendor relationships by completing product cutting to ensure consistent delivery of high-quality ingredients to customers.
- Managing documents and standards for the training and operation department.
- Established best practices for the QA department, fostering a culture of continuous improvement and excellence.
- Mentored interns to support their professional growth and development within the QA department.
- Collaborated with cross-functional teams (training, Food Innovation & Operations department) to develop and implement process and system improvements and documentation.
- Ensure proper protocol for product recall or any PQNC onset.
Quality Assurance Executive
Pizza Hut Singapore
12.2019 - 05.2021
- Performed ACE (Assured Customer Experience) audits as an internal auditor for more than 80 stores per year.
- Liaise with the supplier to meet YUM! requirements on FSA, QSA,DQA with their documents.
- Performed product-cutting targets for the QA department ensuring supplier meet product requirements,
- Performed alternative testing in support of the SCM department for cost savings effectiveness.
- Updating training & documents for team members.
Lab Technician
Dorf Ketal Chemicals Pte Ltd
11.2018 - 12.2019
- Routine analysis of crude oil and water from sites.
- Highly experienced in ICP equipment.
- Specialized in chemical tests such as salt testing, chloride, iron by UV, PED, CFPP, Cloud, and Pour point.
- Liaise with other team members on the results of all the testing.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
Cashier, Customer Service
HnM retail
10.2017 - 11.2018
- Main duties: cashier, customer service
- Appraisal from customer for good customer service
Student Intern
All Market Pte Ltd
04.2017 - 09.2017
- Acquired hands-on experience in analyzing coconut beverages for food safety Main duties in the physical/chemical laboratory include pH, turbidity, brix, titratable acidity (TA), and sensory testing.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
Cashier, Serving Customers
Topshop retail
10.2014 - 03.2015
- Main duties; cashier, serving customers
Student Intern
Setsco Service Pte Ltd
07.2013 - 09.2013
- Routine analysis of water samples for microbiology Main duties in the water microbiology laboratory include total plate count, E-coli & S.aureus.
- Enhanced skills for Aureus testing, and Vibro Cholera Testing in water samples.
Student Intern
Singa Goody
01.2011 - 04.2011
- Food preparation for the company
- Development of dish Main duties in waffle making.
- R&D of chicken rice menu item
- Customer services such as waiting the tables
Education
Diploma in Food Science and Nutrition - Food Science
Temasek Polytechnic
Singapore04.2018
Higher Nitec in Biotechnology - Biotechnology
Institute of Technical Education
Singapore04.2014
Nitec in Applied Food Science - Food Sciences And Technology
Institute of Technical Education
Singapore12.2011
GCE “N” technical Level Examination - ‘A’ For Science And Computer Application
Pasir Ris Crest Secondary School
Sinagpore12.2009
Skills
- Documentation Review
- Product Inspection
- Review Corrective Actions
- Food Safety quality Training
- Root Cause Analysis
- Best Practices
Achievements
- February 2023: ‘Less Me more We’ award from General Manager (GM) of PH Singapore.
- 2014, Edusave Good Progress Award
- 2009, Edusave Scholarship (Next 5%)
- 2007, Edusave Scholarship (Top 5%)
- 2006, Edusave Award (Merit Bursary)
- 2009, Modern Dance SYF Gold medal, 2008
- NYAA Bronze medal, 2007
- Modern Dance SYF Bronze medal
Other Skills
- Proficient in spoken and written English and Malay
- Use of Microsoft office (Excel, Words, PowerPoint)
- ACLP (Advance Certificate in Learning & Performing) certificate in 2022.
Activities
- 2022,2023,2024, Lead farewell parties, Christmas parties for the department (SCM&QA)
- 2010, 2014, Dance club, Vice Chairman
- 2013, Overseas Cultural Programme Dance Club
- 2006, 2009, Modern Dance, Pasir Ris Crest Secondary School
References
- Maye Heng, Senior Quality Assurance, Kentucky Fried Chicken Pte Ltd, +65 9826 5856, maye.heng@kfc.com.sg
- Sarah Rakhel Kamal, Lab technician, Dorf Ketal Chemicals Pte Ltd, +65 9628 9658, Sarah.kamal@dorfketal.com
- Rao Lanka, System and Project Manager, Dorf Ketal Chemicals Pte Ltd, +65 8288 8775, rao.lanka@dorfketal.com
- Mr Guo Ren, Lecturer/ Tutor, School of Applied Science, +65 67805375, Guoren@tp.edu.sg
Hobbies and Interests
Foodie, Hiking, Zumba, Cycling, Travelling
Timeline
Senior Quality Assurance Executive
Pizza Hut Singapore
05.2021 - Current
Quality Assurance Executive
Pizza Hut Singapore
12.2019 - 05.2021
Lab Technician
Dorf Ketal Chemicals Pte Ltd
11.2018 - 12.2019
Cashier, Customer Service
HnM retail
10.2017 - 11.2018
Student Intern
All Market Pte Ltd
04.2017 - 09.2017
Cashier, Serving Customers
Topshop retail
10.2014 - 03.2015
Student Intern
Setsco Service Pte Ltd
07.2013 - 09.2013
Student Intern
Singa Goody
01.2011 - 04.2011
Diploma in Food Science and Nutrition - Food Science
Temasek Polytechnic
Higher Nitec in Biotechnology - Biotechnology
Institute of Technical Education
Nitec in Applied Food Science - Food Sciences And Technology
Institute of Technical Education
GCE “N” technical Level Examination - ‘A’ For Science And Computer Application
Pasir Ris Crest Secondary School
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