ZIKI BAHRIN BIN BAHARUDDIN
Summary
Highly proactive manager with long years of experience in FNB industry. Background includes sales, management and customer service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
PIZZA HUT SINGAPORE PTE LTD
01.2023 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Managed team, fostering a positive work environment and high employee satisfaction.
- Inventory management systems to optimize stock levels and minimize waste/costs.
- Assisted in recruiting, hiring and training of team members.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Set clear expectations and created positive working environment.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Deputy General Manager
PIZZAHUT SINGAPORE PTE LTD
01.2021 - 06.2022
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Assistant Manager
PIZZA HUT SINGAPORE
01.2019 - 12.2020
Team Member – Supervisor
PIZZA HUT SINGAPORE PTE LTD (PART TIME)
11.2012 - 02.2017
- Trained employees to comply with policies, procedures and SOPs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
ENGINEERING - NITEC IN ENGINEERING
INSTITUTE TECHNICAL EDUCATION COLLEGE CENTRAL
SINGAPORE02.2018
Skills
- Fast Learner
- Communicate well with others
- Leadership Skills
- Teamwork
- Customer Service
- Microsoft Office
- Decision Making
- Inventory Management
- Staff Scheduling
- Food Safety
- Team Leadership
- Labor Management
- Sales Forecasting
Timeline
Restaurant General Manager
PIZZA HUT SINGAPORE PTE LTD
01.2023 - Current
Deputy General Manager
PIZZAHUT SINGAPORE PTE LTD
01.2021 - 06.2022
Assistant Manager
PIZZA HUT SINGAPORE
01.2019 - 12.2020
Team Member – Supervisor
PIZZA HUT SINGAPORE PTE LTD (PART TIME)
11.2012 - 02.2017
ENGINEERING - NITEC IN ENGINEERING
INSTITUTE TECHNICAL EDUCATION COLLEGE CENTRAL
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