ZIKI BAHRIN BIN BAHARUDDIN
Summary
Highly proactive manager with long years of experience in FNB industry. Background includes sales, management and customer service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
PIZZA HUT SINGAPORE PTE LTD
2023.01 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Managed team, fostering a positive work environment and high employee satisfaction.
- Inventory management systems to optimize stock levels and minimize waste/costs.
- Assisted in recruiting, hiring and training of team members.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Set clear expectations and created positive working environment.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Deputy General Manager
PIZZAHUT SINGAPORE PTE LTD
2021.01 - 2022.06
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Assistant Manager
PIZZA HUT SINGAPORE
2019.01 - 2020.12
Team Member – Supervisor
PIZZA HUT SINGAPORE PTE LTD (PART TIME)
2012.11 - 2017.02
- Trained employees to comply with policies, procedures and SOPs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
ENGINEERING - NITEC IN ENGINEERING
INSTITUTE TECHNICAL EDUCATION COLLEGE CENTRAL
SINGAPORE02.2018
Skills
- Fast Learner
- Communicate well with others
- Leadership Skills
- Teamwork
- Customer Service
- Microsoft Office
- Decision Making
- Inventory Management
- Staff Scheduling
- Food Safety
- Team Leadership
- Labor Management
- Sales Forecasting
Timeline
Restaurant General Manager
PIZZA HUT SINGAPORE PTE LTD
2023.01 - Current
Deputy General Manager
PIZZAHUT SINGAPORE PTE LTD
2021.01 - 2022.06
Assistant Manager
PIZZA HUT SINGAPORE
2019.01 - 2020.12
Team Member – Supervisor
PIZZA HUT SINGAPORE PTE LTD (PART TIME)
2012.11 - 2017.02
ENGINEERING - NITEC IN ENGINEERING
INSTITUTE TECHNICAL EDUCATION COLLEGE CENTRAL
Similar Profiles
MUHAMMAD SUHAILI BIN AZMAN AZMANMUHAMMAD SUHAILI BIN AZMAN AZMAN
Service Crew Member at MACDONALD SINGAPORE PTE LTDService Crew Member at MACDONALD SINGAPORE PTE LTD
ADIB MARZUQI BIN ABDUL RAHEEM ADIB MARZUQI BIN ABDUL RAHEEM null
Temperature Screener & Safe Distancing Ambassador at Singapore Institute of TechnologyTemperature Screener & Safe Distancing Ambassador at Singapore Institute of Technology
Yim CarmenYim Carmen
Sales & Services Associate at IKANO Pte LtdSales & Services Associate at IKANO Pte Ltd