Moganambiga Murugayah
Summary
A Human Resource graduate and Advanced Certificate in Learning and Performance (ACLP) in Adult learning yearning to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure executive or managerial in the HR or within L&D position. Ready to help team achieve company goals.
A MSc Honors Degree Graduate major in HRM and with 5 years of experiences in the training and development field in F&B industry and around 3 years of experience in customer service of the Banking Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager (Training)
Pizza Hut Singapore
04.2020 - Current
- Summary - Gained extensive exposure in corporate culture through various banking job experiences
- Demonstrated ability in contributing among teams with minimal training, commended by superiors for contribution to firm during appraisal
- Work best among team and performed well individually across all accepts of the training and development department, met all expectation of company goals
- Gained extensive leadership experience through various team assignments activities in university modules; strong research and analytical skills with keen ability to identify problems and develop solutions
- Expert in taking the order from the seniors and giving the valuable suggestions and advice to clients
- Responsible in supporting the training delivery process, both soft and hard skill technique
- Creating training documentation to improve employees performance by following the syllabus that need to be fulfilled
- Successfully lead and facilitated soft, technical skills-based trainings annually with satisfaction feedback from participants and trainers
- Introduced video-based system as the new method of training and development in the organization that has increased the efficiency and effectiveness of learning especially within employees during the covid pandemic situations
- Key Achievements:
- Champs Expert Track virtual workshop: create and introduced orientation workshop virtually which is facilitated every fortnight
- Limited Time offer products: Creation of product videos and soft materials as training guide as easy reference to employees
- Oracle system: Creation of Training video such as Screen Recording and User Guide as training guide as easy reference to employees
- Speed and Taste workshop: Creation of training materials such as comparison videos on preparations and station tricks as training guide for easy reference to employees
- Fan of the pan: Lead the major event with cheer team and on pizza competition awarding which represented Pizza hut Singapore in the Asia pacific region
- Lead the project of recruitment of alumni’s from APSN and MINDS: created training materials, and presentation to alumni and centre management
- Assisted in Events hosting: RGM Retreat 2022, AMGR Retreat 2022, DSA rally 2021
- Creation of event banners, feedback quiz, teaser slides
- Assisted in WSQ L&D Special project: Prepare training materials for WDA Consultant
- Assisted the training team with Adhoc projects: such as Staff digital engagement, Perfect
- Product, SFO Train the Trainer and sat-in for Spectra Recruitment for internship program.
Executive GM Office
Pizza Hut Singapore
10.2019 - 03.2020
- GM Office & Marketing
- Transfer of position to cover and support administrative duties for GM office and Pizza Hut Marketing for an interim
- Responsibilities – Mainly in charge of Covering PA duties to General Manager of pizza Hut
- Singapore, updating of schedules and appointment daily as well extending assistance to marketing department with collating of sales reports
- In charge of general administrative works Eg; handling emails, scheduling calendar, processing of invoice
- Maintain and record – tracking all requisition and billing invoices
- Booking of meeting room, handling and process all types of petty cash claims for both GM and
- Marketing office.
Customer Service Manager
Pizza Hut Singapore
07.2018 - 10.2019
- Assigned a cluster of stores to oversee front-liner training and elevate customer service standards within employees
- Conducting Front line staffs’ job evaluation analysis and field training
- Liaising with Area managers, Restaurant managers in accessing employees on a regular store visit to identify training and development needs as well as mainly focusing on: On- Board
- Team Member Orientation and Champs Expert Track
- Conducting workshop training to individuals and groups of employees on a monthly and quarterly basis; Guest Mania Workshop
- Training Roadmap is established per cluster and that training calendar is being updated and training schedules are marked
- Compiling and presenting information report to higher management
- Development of digital training aids and materials for team members
- Supervising and monitoring progress made via training programmes
- Ensuring employees receive internal training certification in timely manner
- Designing and assessing training programmes and workshops
- Conducting training Audits
- Achievements: Shown Great Improvements within service level of staffs at the shortest time frame of 3 months through my training modes
- Increase in number of guest compliments and staff’s morality levels.
Customer Service Manager (Digital
Standard, Chartered Bank | Singapore, Limited
01.2016 - 05.2016
- Front line Branch services
- Educating customers and branch staffs on Digital mobile apps technology
- Educating customers on Online banking facilities
- Handling enquiries of walk - in customers on Mobile banking products & services
- Attending to customer’s queries and complaints regarding mobile app
- Follow-up on any outstanding customer service issues
- Achievement: Able to handle all kind customers’ quires and answer promptly
- Reason of resignation: Returning to University to pursue a Masters Honours Degree major in
- Human Resources Management.
Relationship Officer
Citibank Singapore Ltd Singapore
04.2013 - 07.2014
- Back End Call Centre Customer services
- Actively generating sales revenue and business development activities through cold calling to existing potential customers of Citibank's products and services to meet individual and team sales goal
- Provide appropriate and accurate professional advice and directions to customers pertaining to their enquiries on the unsecured loans
- Provide prompt and professional services to new and existing customers on their bank accounts
- Ensuring all other customer's needs and enquires are attended to satisfactorily - Receiving and processing of all in-coming and out-going e-mails
- Provide regular reports and pipelines updates to Team Leader and Management
- Achievement: Recognised for the sales volume among the team
- Supported team leader and department on full spectrum of sales products for personal loans; Quick cash and Balance
- Transfer
- Excellent understanding of Banking products and services
- Reason of resignation: Returning to University to complete a Bachelor Honours Degree in
- Management and seek better career advancement opportunities and exposure.
Student Support Executive
FTMS GLOBAL, Academy Ptd Ltd
11.2011 - 07.2012
- Operational department - Application of International Student’s Pass with (ICA) Immigration and Checkpoints
- Authority
- Work closely with Senior Executives and General Manager – Student Support services and generating daily report coordination and follow-up plan
- Offer letters - Analyzing student’s prior qualification in order to creating and issue acceptance offer letter for International and local students.
Education
Master of Science - Human Resources Management
University of Dublin
Singapore05.2018
Bachelor's Degree - Management
University of Dublin
Singapore04.2016
Certificate - Advanced Certificate in Learning And Performance
Institute For Adult Learning
Singapore12.2021
MDIS) - Accounting
Management development institute of Singapore
Skills
- Microsoft Office Suite – Expert
- Recruitment and Selection process – Experienced
- Personality traits: Love life-long learning, Being always updated Innovative thinker and excellent leadership qualities Able to motivate and negotiate with people
- Manager Training
- Customer Training
- Service Training
- Excellent in influencing the clients
- Efficient in communicating well in written and verbal both
- Hobbies: World Travelling
- Full Name: Moganambiga D/O Murugayah
- Gender: Female
- Date of Birth: 21st November 1989
- Age: 33
- Nationality: Singaporean
- Marital Status: Single
- Occupation: Customer Service Manager (Training)
Accomplishments
- Collaborated with a co-colleague in the development of Online Learning transition such as; CHAMPS Workshop, Speed & Taste Workshop.
- Collaborated with the operations team in the development of service hospitality in Fast Casual Dining concept.
- Personally Trained and Supervised team of 20 Restaurant Managers and their staff members on service hospitality in Fast Casual Dining concept.
Certification
WSQ Advanced Certificate in Learning and Performance (ACLP)
Microsoft Excel Advance 2016 – Experienced.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Customer Service Manager (Training)
Pizza Hut Singapore
04.2020 - Current
Executive GM Office
Pizza Hut Singapore
10.2019 - 03.2020
Customer Service Manager
Pizza Hut Singapore
07.2018 - 10.2019
Customer Service Manager (Digital
Standard, Chartered Bank | Singapore, Limited
01.2016 - 05.2016
Relationship Officer
Citibank Singapore Ltd Singapore
04.2013 - 07.2014
Student Support Executive
FTMS GLOBAL, Academy Ptd Ltd
11.2011 - 07.2012
Master of Science - Human Resources Management
University of Dublin
Bachelor's Degree - Management
University of Dublin
Certificate - Advanced Certificate in Learning And Performance
Institute For Adult Learning
MDIS) - Accounting
Management development institute of Singapore
WSQ Advanced Certificate in Learning and Performance (ACLP)
Microsoft Excel Advance 2016 – Experienced.
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