Ma. Gloria Czarina Catacutan
Singapore
Summary
Seeking a responsible position in your company that will enable to me to use my working experience, utilize my knowledge according to the trends and works towards the growth of the organization.
With 10 years of experience in the food and beverage industry. I am familiar with the basic concepts of service operations, food handling and customer relations. Also, I enjoy learning new information and make the most of my skills in this profession.
Overview
12
12
years of professional experience
Work History
Cafe Manager
LEGO Café – LEGO Office Singapore
03.2021 - Current
- Manages daily operation of the Cafe.
- Responsible for cost breakdown statements, budgets, cash handling, stocks ordering, monthly inventories and safe reconciliation
- Ensure high levels of cleanliness and hygiene are always met.
- Menu planning for Café and food offers in office pantry.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Handles catering for client meetings within the office and collaborated on special events and activities in the Cafe.
- Coffee Barista duties.
- Training of new staff on proper barista procedures and cashier handling.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints and feedbacks to establish trust and increase satisfaction.
Cafe Manager
Omni Café – Barclays Office Singapore
11.2018 - 02.2021
- Manage daily operation of the Cafe
- Coffee barista duties
- Responsible for P&L statements, budgets, cash handling and safe reconciliation
- Ensure high levels of cleanliness and hygiene are always met
- Weekly ordering and monthly inventories
- Handles catering events for client meetings within the office.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints and feedbacks to establish trust and increase satisfaction.
Barista
Omni Café – Barclays Office Singapore
06.2015 - 10.2018
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Ensured optimal espresso extraction with precise grinding adjustments, regular machine maintenance, and quality control measures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Senior Barista
Coffee Tea and Company
01.2014 - 05.2015
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Ensured optimal espresso extraction with precise grinding adjustments, regular machine maintenance, and quality control measures.
- Milk techniques including latte art
- Taking table orders and serving food
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- In charge of staff scheduling and training. Service operation and reports to management.
- Handles cashier POS, stock ordering and monthly inventories.
- Café opening and closing.
Management Trainee
Canele Patisserie and Chocolaterie
01.2012 - 01.2014
- Learned how to be shift in charge
- Learned how to make coffee and barista skills, cashier, taking table orders and serving food
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Answered telephone calls to assist customers in making reservation and enquiries.
- Worked effectively in fast-paced environments.
Education
BS Hotel Restaurant and Institution Management - Travel and Tourism Management
De La Salle – College of St. Benilde
Manila, Philippines01.2011
Skills
- Foodservice
- Staff Supervision
- Menu Planning
- Inventory Management
- Employee Scheduling
- POS Terminal Operation
- Cafe Operations
- Customer Service
- Barista skills
Training Certificate
02/01/17, Food Hygiene Course
References
Reference Available Upon Request
Timeline
Cafe Manager
LEGO Café – LEGO Office Singapore
03.2021 - Current
Cafe Manager
Omni Café – Barclays Office Singapore
11.2018 - 02.2021
Barista
Omni Café – Barclays Office Singapore
06.2015 - 10.2018
Senior Barista
Coffee Tea and Company
01.2014 - 05.2015
Management Trainee
Canele Patisserie and Chocolaterie
01.2012 - 01.2014
BS Hotel Restaurant and Institution Management - Travel and Tourism Management
De La Salle – College of St. Benilde
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