Loganathan Balasubaramaniam
Summary
Desktop Support Specialist with 8 years of experience providing technical support for various computer, system and office equipment. Balances priorities while quickly solving issues to strengthen business processes and performance.
Overview
8
8
years of professional experience
Work History
Desktop Engineer
NEC
02.2022 - Current
- Working in healthcare environment.
- Responsible for the complete configuration, installation and support of equipment in Microsoft Windows environment to the specifications of client's proposals
- Provide on-site and remote support to troubleshoot and resolve computer and telephony related issues when contacted by clients.
- Perform regular maintenance to maintain software applications and operating systems.
- Manage the assigned projects and program components to deliver services in accordance with established objectives.
- Respond to inquiries from staff, administrators, service providers, site personnel and external vendors to provide technical assistance and support.
- Supervise the administration of systems and servers related network to ensure availability of services to authorized users
- Any other ad-hoc duties as required or
- Performed root cause analysis and general troubleshooting.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Desktop Engineer
NCS Pte
07.2014 - 02.2022
- Oversee and update assigned support service requests
- Handle daily technical support activities on desktop supports, data network and server management
- Set up desktop computers and peripherals and test network connections
- Test computers to ensure proper functioning of computer system
- Train end user on usage of computer hardware and software
- Develop and manage effective professional working relationships with contractor personnel, co-workers and client
- Adhere to policies as per corporate manuals and directives
- Extend computer support for systems software and hardware
- Interact with staff on computer problems and their resolution
- Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment
- Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals
- Experience working with Active Directory Federated Service
- Maintains the Group Policy infrastructure based on the policies and guidelines provided
Computer Technician
GIAT SOLUTIONS SDH BHD
01.2005 - 08.2013
- Installing and configuring computer hardware operating systems (window xp,vista,seven,eight) and applications;
- Monitoring and maintaining computer systems and networks;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Providing support, including procedural documentation and relevant reports;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Rapidly establishing good working relationship with customers and other professionals, e.g., software developers;
- Testing and evaluating new technology;
- Assemble and disassemble complete set of PC and laptop;
- Set up Microsoft outlook -set up router, modem connections;
- Troubleshoot minor problems for printers;
- Set up small area sharing connections, sharing printers so on; -setting up sharp photocopier.
Education
Bachelor in Information Technology - Networking
UNIVERSITI TUN ABDUL RAZAK (UNIRAZAK)
Malaysia02.2014
Skills
- Staff Supervision
- Microsoft Office
- Active Directory
- Apple IOS
- ServiceNow
- Remedy
- Intune Mobile Device Management
- Microsoft Onedrive
- Microsoft Teams
- Troubleshooting and Testing
- Video Conferencing
- Troubleshooting Network Issues
- Remote Diagnostics
- Application Installation
- Help Desk Support
- User Experience
- Software Patches
- Customer Communication and Empathy
- PC Networking
- Training Junior Team Members
- Technical Support and Assistance
- Operating System Knowledgeable
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Timeline
Desktop Engineer
NEC
02.2022 - Current
Desktop Engineer
NCS Pte
07.2014 - 02.2022
Computer Technician
GIAT SOLUTIONS SDH BHD
01.2005 - 08.2013
Bachelor in Information Technology - Networking
UNIVERSITI TUN ABDUL RAZAK (UNIRAZAK)
Similar Profiles
Chase ChampineChase Champine
Resident Assistant at NECResident Assistant at NEC
Yew Chuan NeoYew Chuan Neo
Desktop Engineer at NECDesktop Engineer at NEC
ROHAN MAHIDAROHAN MAHIDA
Backstage Support Assistant at NECBackstage Support Assistant at NEC