Muhammad Ummar Al-Hafiz Bin Ramli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Desktop Engineer
DHL Pte Ltd
08.2022 - Current
- Industry Computer / Information Technology, Specialization IT/Computer - Hardware
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Inspected ticket resolution performance, identifying areas of possible improvement and directing identified weaknesses to engineering supervisor.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Troubleshot problems or issues with desktops and laptops.
- Documented troubleshooting and corrective actions in Confluence.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
L2 Desktop Engineer
PCCW SOLUTIONS SINGAPORE PTE. LTD
10.2021 - 08.2022
- Industry Computer / Information Technology (Hardware) Specialization Engineering - Others
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Desktop Engineer
NCS Pte Ltd
09.2019 - 10.2021
- Industry Computer / Information Technology, Hardware) Specialization IT/Computer - Hardware
Education
Diploma - Computer Science/Information Technology
Temasek Polytechnic
Singapore04.2022
Professional Certificate/NiTEC in Computer Science/Information Technology -
ITE College East
Singapore2016
Skills
- Customer Satisfaction
- Hardware Inventories
- Computer Updates
- User Experience
- PC Configuration
- Staff Support
Timeline
Desktop Engineer
DHL Pte Ltd
08.2022 - Current
L2 Desktop Engineer
PCCW SOLUTIONS SINGAPORE PTE. LTD
10.2021 - 08.2022
Desktop Engineer
NCS Pte Ltd
09.2019 - 10.2021
Diploma - Computer Science/Information Technology
Temasek Polytechnic
Professional Certificate/NiTEC in Computer Science/Information Technology -
ITE College East
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