Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Shandini Thanarajoo

Singapore

Summary

Hi, this is Victoria.

Overview

6
6
years of professional experience

Work History

Desktop Engineer

ICA, PCCW, Singapore
07.2024 - 09.2024
  • Provided end user support to client and users
  • Managing of tickets through the ITSM raised by users
  • Reimaging/Wiping of device
  • Deploying of device to user example monitor and accessories if needed (new/old) for setup.
  • Scheduling appointment with vendor if needed for any replacement of parts or battery.
  • Lvl 2 troubleshooting users issues faced such as application/Email/Web/Printer/Card reader/network etc. Also troubleshoot and issues faced with application such as Teams, Outlook email.
  • Installing of any software or applications such using admin card given by company.
  • Managing of tickets sent to Service now portal and escalation of tickets sent to the assigned team/group.

  • - Assisted users in troubleshooting their wog device and setup of the device for user
  • - Provided end user support for clients/users with their devices
  • - Logged and track any it support ticket sent to service now portal to track to escalate any technical issues to appropriate team and also monitor close for any progress.
  • Provided end-user support for Microsoft 365 applications including Outlook, Teams, and OneDrive, ensuring seamless communication and collaboration across the organization.

Desktop Engineer

NCS, Singapore
03.2022 - 09.2023
  • Assisting in classroom settings such as projectors, visualizers, etc
  • Pushing of mobile carts to designated classrooms
  • Perming reimaging/updating of devices
  • Assisting in troubleshooting user/client issues being faced with their laptops
  • Also provided troubleshooting for users with their WOG devices.


  • - Assisted users in troubleshooting their wog device and setup of the device for user
  • - Provided end user support for clients/users with their devices
  • Logged and track any it support ticket sent to service now portal to track to escalate any technical issues to appropriate team and also monitor close for any progress.
  • Submitting of reports

Library Support Assistant

NLB, Singapore
09.2018 - 07.2018
  • Processing and discarding based on weeding guidelines, tracking of items discarded
  • Complete the weeding and discard process
  • Processing and tracking of DIY READ membership application
  • Complete reservation process
  • Following up on items for re-work, damage items, weak property tags, etc

Education

Diploma - Information Technology

Lithan Academy
Singapore
04.2023

Higher Nitec - IT Systems and Networks

ITE College Central AMK
Singapore
09.2019

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Teams

Timeline

Desktop Engineer

ICA, PCCW, Singapore
07.2024 - 09.2024

Desktop Engineer

NCS, Singapore
03.2022 - 09.2023

Library Support Assistant

NLB, Singapore
09.2018 - 07.2018

Diploma - Information Technology

Lithan Academy

Higher Nitec - IT Systems and Networks

ITE College Central AMK

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Victoria Shandini Thanarajoo