Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amirul Hakim

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

5
5
years of professional experience

Work History

Desktop Engineer

NCS PTE LTD
10.2022 - Current


  • Set up and updated equipment for customer use in line with company standards and procedures.
  • Troubleshot problems or issues with desktops and laptops.
  • Supported operating system and various tools and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.


Vessel IT Support Executive

Wilhemsen Ship Management Sdn. Bhd
01.2020 - 07.2022


  • Provided remote software services to correct reported issue.
  • Manage and control the IT hardware purchase request, responsible for vessel takeover and handover activities.
  • Tracked inbound support tickets to provide clear resolutions to customers.
  • Engage in maintenance and support activities, such as troubleshooting, incident response and patching promptly.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Coordinated priority of support work based on client and business needs.
  • Provides out-of-office hours and weekend support as part of the on-call support team.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.


Network Consultant

Great Business and Services
01.2019 - 12.2019
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Worked closely with customers to identify business costs and benefits of implementing computing solutions.
  • Upgraded and expanded network systems and components.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.

Education

Diploma - Computer System And Networking

Vocational College Seberang Perai
Malaysia
10.2019

Malaysian Skills Diploma - Network Administration

Vocational College Seberang Perai
Malaysia
10.2019

Skills

  • Feature Activation
  • Read Technical Manuals
  • Remote Desktop Services
  • Employee Computer SupportVessel
  • Customer Satisfaction
  • Report Preparation and Analysis
  • Technical Presentations
  • Customer Care
  • First Level Support
  • Data Connectivity
  • Maintenance Requirements
  • Computer Configurations
  • Component Replacements
  • Customer Communication
  • Switches and Routers
  • Administration and Operations
  • Staff Meetings
  • Documentation
  • CISCO Installations
  • Hardware Evaluation
  • Local Area Network (LAN)
  • System Upgrades
  • IT Security Policies
  • Diagnostic Tools
  • Wide Area Network (WAN)
  • Remote Access Support
  • Information Security

Languages

Malay
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Desktop Engineer

NCS PTE LTD
10.2022 - Current

Vessel IT Support Executive

Wilhemsen Ship Management Sdn. Bhd
01.2020 - 07.2022

Network Consultant

Great Business and Services
01.2019 - 12.2019

Diploma - Computer System And Networking

Vocational College Seberang Perai

Malaysian Skills Diploma - Network Administration

Vocational College Seberang Perai

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Amirul Hakim