Amirul Hakim
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
Work History
Desktop Engineer
NCS PTE LTD
10.2022 - Current
- Set up and updated equipment for customer use in line with company standards and procedures.
- Troubleshot problems or issues with desktops and laptops.
- Supported operating system and various tools and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Vessel IT Support Executive
Wilhemsen Ship Management Sdn. Bhd
01.2020 - 07.2022
- Provided remote software services to correct reported issue.
- Manage and control the IT hardware purchase request, responsible for vessel takeover and handover activities.
- Tracked inbound support tickets to provide clear resolutions to customers.
- Engage in maintenance and support activities, such as troubleshooting, incident response and patching promptly.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Coordinated priority of support work based on client and business needs.
- Provides out-of-office hours and weekend support as part of the on-call support team.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Network Consultant
Great Business and Services
01.2019 - 12.2019
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Worked closely with customers to identify business costs and benefits of implementing computing solutions.
- Upgraded and expanded network systems and components.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
Education
Diploma - Computer System And Networking
Vocational College Seberang Perai
Malaysia10.2019
Malaysian Skills Diploma - Network Administration
Vocational College Seberang Perai
Malaysia10.2019
Skills
- Feature Activation
- Read Technical Manuals
- Remote Desktop Services
- Employee Computer SupportVessel
- Customer Satisfaction
- Report Preparation and Analysis
- Technical Presentations
- Customer Care
- First Level Support
- Data Connectivity
- Maintenance Requirements
- Computer Configurations
- Component Replacements
- Customer Communication
- Switches and Routers
- Administration and Operations
- Staff Meetings
- Documentation
- CISCO Installations
- Hardware Evaluation
- Local Area Network (LAN)
- System Upgrades
- IT Security Policies
- Diagnostic Tools
- Wide Area Network (WAN)
- Remote Access Support
- Information Security
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Desktop Engineer
NCS PTE LTD
10.2022 - Current
Vessel IT Support Executive
Wilhemsen Ship Management Sdn. Bhd
01.2020 - 07.2022
Network Consultant
Great Business and Services
01.2019 - 12.2019
Diploma - Computer System And Networking
Vocational College Seberang Perai
Malaysian Skills Diploma - Network Administration
Vocational College Seberang Perai
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