Liew Mei Xuan
Singapore
Summary
A detail-oriented and highly organized Aesthetic Clinic Assistant with over 10 years of experience in clinic operations, administrative coordination, and customer service. Customer-focused and strategic-thinking, skilled at recognizing client needs and leveraging market knowledge to drive sales. Experienced in inventory management, system administration, staff coordination, and managing complex operational responsibilities.
Overview
17
17
years of professional experience
Work History
Senior Clinic Assistant
XD Aesthetic Clinic (Formerly Nuffield Aesthetics Clinic)
Singapore
11.2020 - 07.2025
- Oversaw daily clinic operations, ensuring smooth patient flow, high service quality, and staff coordination.
- Held super admin access in Plato CMS: created and amended treatment codes, managed user accounts, and maintained system integrity.
- Attended to patient enquiries via email, social media, and phone calls, providing professional assistance.
- Prepared enquiry summary reports to analyze conversion rates and collaborated with the marketing team on upcoming campaigns.
- Assisted doctors in medical aesthetic procedures such as laser, Botox, filler, Hair Regenera Activa, and HIFU, and performed hands-on machine treatments including Dermapen, InMode MiniFX, Forma, and Votiva (vaginal tightening).
- Captured and organized pre- and post-treatment photos, maintained patient records, and ensured proper filing of registration forms, case notes, and documentation.
- Managed daily sales, treatment redemptions, and inventory movements, issued invoices, maintained filing systems, and prepared performance reports.
- Verified staff commissions and supported payroll and accounting reconciliation.
- Assisted in treatment pricing, package planning, and promotional planning to support revenue objectives.
- Managed inventory and vendor coordination, including stock ordering, equipment maintenance, and weekly audits.
- Handled patient complaints, service recovery, and refunds to maintain client satisfaction.
Senior Clinic Assistant
Veritas Medical Aesthetics
Singapore
08.2018 - 10.2020
- Attend to enquiries from emails, social media platforms and phone calls;
- Ensure documentation up to clinic standards including registration of full details, consent form, pre and post-treatment photos of patient;
- Capitalised on upselling and cross-selling opportunities for featured beauty and aesthetic treatments.
- Oversee daily clinic operations
- Manage the appointments for treatments and consultation to ensure each slot is well occupied
- Introduce/consult patients’ for relevant packages right after doctors’ consultation
- Assist doctors during medical aesthetic procedures
- Perform therapist treatments like body contouring and machine treatments.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Aesthetic Consultant
NOVU Aesthetic Medical Holdings Pte Ltd
Singapore
04.2016 - 08.2018
- Sales of service package and in-house product
- Assist doctors in Laser, micro needling and Botox procedures.
- Handle all transactions, payment, answering phone call, appointment booking, stock take & etc.
- Leading the team with professionalism and industry knowledge.
Sales Executive
Lung Kee Metal (M) Sdn Bhd
Malaysia
03.2014 - 02.2016
- Support outdoor sales person
- Handle sales & marketing order processes which include processing orders, preparing quotation, delivery order, invoices, filling & etc.
- Handling customer enquiries through phone calls, emails & fax.
Sales Representative
Diamond & Gold by Poh Kong
Malaysia
06.2012 - 12.2013
- Perform daily stock take.
- Responsible for achieving sales targets and developing client relationships
- Utilised various sales techniques to develop relationships with customers and drive sales.
Beautician
Belfi Beauty
Malaysia
10.2010 - 05.2012
- Perform hand on treatment.
- Conducted skin analyses and prepared treatment plans.
- Maintained knowledge of treatment procedures and products, providing customers with expert advice.
Skin Care Therapist
Aster Spring by Esthetics International Group
Malaysia
03.2008 - 06.2010
- Recommend suitable skin care products and perform facial treatments for the customer.
Education
Diploma - Accounting And Finance
Kaplan Higher Education Institute
Singapore04-2025
Diploma - Aesthetics Treatments
Esthetics & Wellness International Academy
Malaysia01.2009
SPM -
SMK Khir Johari
Malaysia01.2007
Skills
- Plato Clinic Operating System
- Microsoft Excel & Word
- Microsoft PowerPoint
- Dermapen
- Inmode (Forma, Minifx, Lumecca, Votiva - Vagina, Evolve)
Software Proficiency
Machine Proficiency
- LDM trained by ELOGIO
- Coolsculpt trained
- Endymed FSR
- Oxygeneo
- Hydrafacial/Aqua Peel
- Cooltech, Coolshaping
LANGUAGES
English
Chinese (Cantonese)
Chinese (Mandarin)
Malay
Timeline
Senior Clinic Assistant
XD Aesthetic Clinic (Formerly Nuffield Aesthetics Clinic)
11.2020 - 07.2025
Senior Clinic Assistant
Veritas Medical Aesthetics
08.2018 - 10.2020
Aesthetic Consultant
NOVU Aesthetic Medical Holdings Pte Ltd
04.2016 - 08.2018
Sales Executive
Lung Kee Metal (M) Sdn Bhd
03.2014 - 02.2016
Sales Representative
Diamond & Gold by Poh Kong
06.2012 - 12.2013
Beautician
Belfi Beauty
10.2010 - 05.2012
Skin Care Therapist
Aster Spring by Esthetics International Group
03.2008 - 06.2010
Diploma - Accounting And Finance
Kaplan Higher Education Institute
Diploma - Aesthetics Treatments
Esthetics & Wellness International Academy
SPM -
SMK Khir Johari