Nur Hidayah Binte Sudarman
Summary
I was a dedicated and nurturing Student Care Teacher with a 5 years of experience providing compassionate care and educational support to children. Possessed a strong desire to transition out of it and joined the healthcare committee to improve my knowledge, learn new things and accept new challenges. I have a pleasant disposition and strong interpersonal skills. My strength lies in me remaining undaunted when faced with challenges, handling them with positive attitude, I am an independent learner who is committed to giving my best in everything I do.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Clinic Assistant
Northeast Medical Group
09.2023 - Current
- Greeting patients, registering them for appointments, and answering inquiries about clinic procedures.
- Maintaining accurate patient records, including personal and health information, and ensuring confidentiality.
- Taking and recording vital signs, such as blood pressure and temperature, as well as assisting with basic diagnostic tests.
- Supporting physicians during examinations and procedures, which may include tasks like taking samples or administering medications under supervision.
- Scheduling patient appointments, and coordinating with healthcare providers to optimize their schedules.
- Providing instructions to patients regarding their care and treatment plans as directed by healthcare professionals.
- Assisting with billing inquiries, processing insurance claims, and managing payments.
- Ensuring that the clinic environment is clean and hygienic by sanitizing surfaces and equipment regularly.
Assistant Supervisor
Pro-Teach (Rivervale) Student Care Centre LLP
01.2023 - 08.2023
- Worked with management team to implement proper division of responsibilities.
- Played an integral role in training new hire to ensure that staff follows the workflow of the centre as well the policies in place for emergencies.
- Overseeing the daily activities of staff members, providing guidance and support to ensure high-quality care.
- Scheduling staff shifts and managing workloads to ensure adequate coverage for student needs.
- Assisting in the planning and implementation of student care programs and activities that promote social, emotional, and educational growth.
- Maintaining accurate records of student progress, incidents, and care plans, ensuring compliance with relevant regulations and policies.
- Acting as a communication bridge between students, parents, and staffs, to facilitate effective collaboration in student care.
- Monitoring the safety and well-being of students within the care environment, implementing safety protocols as necessary.
Team Leader
Pro-Teach (Rivervale) Student Care Centre LLP
01.2022 - 12.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentoring the teachers in preparing lesson plans.
- Plan and direct the programmes for the students during school term and school holidays, ensuring smooth workflow.
- Assist, checking and marking worksheets for the upper primary level.
- Scheduling staff shifts and managing workloads to ensure adequate coverage for student needs.
- Providing direct support to students, addressing their needs, concerns, and inquiries in a compassionate manner.
Student Care Teacher
Pro-Teach (Rivervale) Student Care Centre LLP
07.2018 - 08.2023
- Form Teacher of P2 class in 2018, P1 class in 2019 and P4 class in 2020, also P5 and P6 class from 2021 - 2023 (whilst being an Assistant Supervisor)
- Increased student participation by utilizing interactive and group-based learning techniques, using the Dynamic Kids Programme (DKP) lesson plans, made for the students. Lessons include, KInetic Kids, Character Compass, and Goodness Me.
- Collaborated with colleagues to develop engaging lesson plans, resulting in improved student outcomes.
- Managed classroom behavior effectively by establishing clear expectations, and classroom rules.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
F&B Crew
Hanbaobao Pte Ltd
11.2010 - 08.2020
- Welcoming guests as they enter the restaurant and providing a friendly atmosphere.
- Accurately processing customer orders at the front counter, ensuring clarity and efficiency.
- Operating the cash register and managing transactions smoothly.
- Preparing food items according to McDonald's standards, which includes cooking on grills and fryers, and assembling burgers and meals.
- Ensuring cleanliness of food preparation areas and equipment, adhering to health and safety regulations.
- Assisting fellow team members in various roles, whether in the kitchen, at the front counter, or delivery station.
- Regularly cleaning dining areas, counters, and restrooms to maintain a welcoming environment for customers.
- Handling mobile orders and ensuring that they are prepared accurately for delivery.
- Addressing customer inquiries to enhance their dining experience.
Education
Diploma - Health Sciences (Nursing)
Ngee Ann Polytechnic
Singapore, Clementi05-2016
High School Diploma -
Bedok North Secondary School
Singapore, Bedok 12-2012
Skills
- Critical thinking abilities
- Scheduling Expertise
- Good Team Player
- Leadership
- Active Listening
- Compassion
- Communication
- Organization skills
- Phlebotomy Skills
Certification
PERIPHERAL VENEPUNCTURE FOR UPPER LIMBS (PHLEBOTOMY) COURSE
Issue Date: 30 Aug 2024, HMI Institute of Health Sciences
CHILD FIRST AID COURSE
Issue Date: 8 Mar 2023
Standard First Aid, BCLS + AED, Child First Aid
WSQ - RESPOND TO ILLNESS, ACCIDENTS AND EMERGENCIES
Issue Date: 11 Nov 2019, Ngee Ann Polytechnic
WSQ - SUPPORT THE DEVELOPMENT OF CHILDREN 7-14 YEARS
Issue Date: 11 Nov 2019, Ngee Ann Polytechnic
WSQ - FOLLOW FOOD AND BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURES
Issue Date: 12 Dec 2010 & 15 May 2017, Hanbaobao Pte Ltd
References
#1 - Michelle Yong, Clinic Manager
Northeast Medical Group
88174660, tampines@nemg.com.sg
#2 - Samantha Tung, Centre Supervisor
Pro-Teach Rivervale Student Care
89106036, proteach.rivervale@gmail.com
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Senior Clinic Assistant
Northeast Medical Group
09.2023 - Current
Assistant Supervisor
Pro-Teach (Rivervale) Student Care Centre LLP
01.2023 - 08.2023
Team Leader
Pro-Teach (Rivervale) Student Care Centre LLP
01.2022 - 12.2022
Student Care Teacher
Pro-Teach (Rivervale) Student Care Centre LLP
07.2018 - 08.2023
F&B Crew
Hanbaobao Pte Ltd
11.2010 - 08.2020
Diploma - Health Sciences (Nursing)
Ngee Ann Polytechnic
High School Diploma -
Bedok North Secondary School
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