Ervince Chan

Registered patients, monitored temperature and weight for health assessments.

Managed Patient Risk Profile Portal to enhance patient data accuracy.

Dispensed medication and processed payments efficiently.

Executed ART and influenza swab tests for diagnostic purposes.

Doing ECG , nebuliser

Assisted in scheduling appointments for chronic disease management and sent reminders.

Handled incoming calls and inquiries to provide information and support.

Performed administrative tasks to maintain operational efficiency.

Submit claims for Medisave, CHAS, MBS, and Managed Care insurance schemes.

• Set appointments for patients and reached out to reschedule appointments due to provider availability.
• Helped front desk staff register and process patients.
• Oriented and trained new staff on proper procedures and policies.
• Taught patients about medications, procedures, and care plan instructions.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Assisted with documenting clinic activities and updated medical records.
• Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
• Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
• Accepted cash payments, adjusted balances and submitted records to accounting.
• Prepared examination rooms at start of shift and executed quick turnovers between appointments.
• Replenished spaces with fresh linens for clinic use.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.

• A sandwich artist greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork
• Exceptional c customer service is a major component of this position.
• Greeted guests, promoted specials, and took orders.
• Prepared and presented food in compliance with health and safety guidelines.
• Trained team members to prepare sandwiches and other items according to instructions.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

• Selling tourists sim card to tourists & selling attractions tickets
• Doing cashiering, count money & close sales
• Used POS system to process sales, returns, online orders, and gift card activations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Worked closely with shift manager to solve problems and handle customer concerns.