Fang Ling (Lynn) Tay
Summary
Dynamic healthcare professional with extensive experience at National University Hospital and Maternity & Gynaecological Clinic. Proven ability in patient registration and care coordination, enhancing patient satisfaction through compassionate support. Skilled in medical record management and staff training, demonstrating strong problem-solving and effective communication abilities to optimize clinic operations.
Overview
15
15
years of professional experience
Work History
Senior Clinic Assistant
Maternity & Gynaecological Clinic
04.2014 - Current
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and arranging procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Contributed to clinic safety through proper handling and disposal of sharps, and other hazardous materials in accordance with established guidelines.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Supported doctors with diagnostic testing preparation, providing assistance during examinations when necessary.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
- Oriented and trained new staff on proper procedures and policies.
- Plan and manage clinic staff overtime and leave.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
- Taught patients about medications, procedures, and care plan instructions.
Lab Technician
Ocean Tankers Pte Ltd
01.2011 - 04.2014
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Mentored junior technicians in proper techniques and processes, promoting a collaborative work environment.
- Recorded and analyzed data to produce reports of results.
Patient Care Associate
National University Hospital
01.2010 - 12.2010
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Optimized patient outcomes by working closely with registered nurses, doctors and other healthcare providers to ensure comprehensive care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Reduced patient anxiety through effective communication and active listening skills.
Education
Certificate in Pharmacy Assistant
NTUC Learning Hub Pte Ltd
Redhill E2I05-2010
Diploma in Materials Science
Republic Polytechnic
Woodlands04-2009
Skills
- Patient registration, appointment scheduling
- Medical record and inventory management
- Cash handling
- Patient coordination, care and education
- Team collaboration and effective communication
- Emotional support
- Problem solving
- Staff training
- Willingness to learn
- Multitasking capacity
Timeline
Senior Clinic Assistant
Maternity & Gynaecological Clinic
04.2014 - Current
Lab Technician
Ocean Tankers Pte Ltd
01.2011 - 04.2014
Patient Care Associate
National University Hospital
01.2010 - 12.2010
Certificate in Pharmacy Assistant
NTUC Learning Hub Pte Ltd
Diploma in Materials Science
Republic Polytechnic
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