Lee Lee Fan
Customer Service Manager
Singapore
Summary
A self motivated individual who is well organized, independent and able to multi task. Good team player and strong communication skills. Willing to work hard in a challenging and competitive environment. Have a passion for travelling and open to explore different job opportunities that would challenge my capabilities. Possess strong values of integrity, transparency and professionalism in performing my work with high level of efficiency
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager
Bank of China Limited Singapore Branch
02.2023 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Manage adequate manpower in running branch daily operation.
Deputy Customer Service Manager
Bank of China Limited
08.2019 - Current
- Provide assistance to Customer Service Manager in managing branch operational job.
- Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
- Reconcile cash drawers, count and package coins and notes daily
- Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
- Provide quality customer service to ensure a high level of customer satisfaction at all times.
Checker/Customer Service Officer
Bank of China Limited
03.2017 - Current
- Assigned as a checker role since March 2017
- Understand customer need in handling customer complaints and follow up promptly to resolve issues
- Providing verification and overriding for transaction over the counter and ensuring operational procedures are compliance with banking rule and regulations
- Provide proper training and supervising for junior employees in job knowledge and procedures
- Identifying and reporting STR upon uncovers any abnormal transaction activities over the counter or during periodic KYC reviews
- Ensuring all the documents are complete and complied when execute shipping related remittance applications
- Conducted periodic KYC reviews and completed timely accordance to AML requirements
- Communicate and coordinate with internal departments
Customer Service Officer Assistant (Teller /Cashier)
Bank of China Limited
2 2015 - 3 2017
- Company Overview: Full-time
- 5 yrs 10 mos
- Singapore
- Responsible for the operational transaction activities compliance with bank policy guides
- Attending to customers’ enquiries over the counter
- Assist in sales and referral, in promoting banking products and referring potential wealth products customer
- Posting a good cash management skill when assigned as cashier
- Preparation of reports
Education
Bachelor of Business Administration (Hons) - Banking and Finance
University Tunku Abdul Rahman (UTAR)
Kampar, Perak 10.2011 - 11.2014
Skills
Customer service
Activities
- UTAR Soft Skills Development Certificate Programme (USSDC), 10/01/11 to 09/30/14
- Receive Gold Award during Excellent Service Awards (EXSA), 2016
- Receive Star Award during Excellent Service Awards (EXSA), 2017
Personality - Traits
- Outgoing with excellent interpersonal and communication skills
- Performance-driven, dynamic and motivated towards building a successful career in banking
- Self-motivated, meticulous and multi-task
- Works well under pressure, innovative and strong in problem solving
- Bilingual in English and Chinese language both in spoken and written form
Educationalbackground - Highesteducation
University Tunku Abdul Rahman (UTAR), Bachelor of Business Administration (Hons), Banking and Finance, Kampar, Perak, Malaysia, 3.16 / 4.00 (with merit), 11/01/14
Projects
Oil Price Volatility and Macroeconomic Factors Influence Stock Market Returns from Malaysia perspective, To examine effect of chosen variables on KLCI study in Malaysia, To compare the short-run and long run effect between variables and KLCI, To apply the economics theory, statistical technique and models to examine the results
Personal Information
- Age: 33
- Ethnicity: Chinese
- Health Status: Excellent
- Date of Birth: 08/22/91
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
- Religion: Buddhist
Timeline
Customer Service Manager
Bank of China Limited Singapore Branch
02.2023 - Current
Deputy Customer Service Manager
Bank of China Limited
08.2019 - Current
Checker/Customer Service Officer
Bank of China Limited
03.2017 - Current
Bachelor of Business Administration (Hons) - Banking and Finance
University Tunku Abdul Rahman (UTAR)
10.2011 - 11.2014
Customer Service Officer Assistant (Teller /Cashier)
Bank of China Limited
2 2015 - 3 2017
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