LAI TZE WOEI
Summary
Reliable Medical Support professional with 5 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, patient's active daily living and liaising with other healthcare providers and etc. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
5
5
years of professional experience
Work History
Clinic Assistant
Total Orthopedic Care & Surgery
05.2024 - Current
- Managing appointments, giving appointments, answering phone calls, and emails.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Booking of OT and liaising with the anaesthetist for procedures and vendors for equipments.
- Ensuring the general up keep and cleanliness of the clinic.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Taught patients about medications, procedures, and care plan instructions.
Healthcare Assistant
Homeage
05.2021 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Clinic Assistant
K B Lim Skin Clinic
08.2022 - 04.2024
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.
Healthcare Assistant
AWWA
10.2019 - 05.2021
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Education
Workplace Literacy And Numeracy Assessment -
British Council
Singapore12.2021
Certificate - Community Care & Social Services
Institute of Technical Education
Singapore12.2019
N-Level -
Broadrick Secondary School
Singapore10.2017
Skills
- Critical thinking abilities
- Insurance Verification
- Team collaboration abilities
- Medication Administration Assistance
- Problem-solving abilities
- Multitasking Abilities
- Certified in CPR/AED
Accomplishments
- National Youths Achievement Award
- Edusave Character Award
- Young Engineer Award
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
Clinic Assistant
Total Orthopedic Care & Surgery
05.2024 - Current
Clinic Assistant
K B Lim Skin Clinic
08.2022 - 04.2024
Healthcare Assistant
Homeage
05.2021 - Current
Healthcare Assistant
AWWA
10.2019 - 05.2021
Workplace Literacy And Numeracy Assessment -
British Council
Certificate - Community Care & Social Services
Institute of Technical Education
N-Level -
Broadrick Secondary School
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