Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Clinic Assistant
Pinnacle Medical Clinic
05.2023 - Current
Manage reception area
Attend to patients and perform front-desk duties such as patient registration, appointments, billing, etc
Administrative duties such as insurance claims, Medisave, etc
Prepare and dispense medications.
Assisted with documenting clinic activities and updated medical records.
Helped front desk staff register and process patients.
Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
Accepted cash payments, adjusted balances and submitted records to accounting.
Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
Collected specimens, delivered to lab and brought results back to clinical team.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Partner
SP LABORATORY SDN BHD
01.2019 - Current
Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Stayed informed on industry developments and market trends to gain competitive advantage.
Networked with other professionals and organizations to expand contacts and opportunities.
Prepared and presented reports on status of projects and initiatives.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Tracked collected specimens by initialing, dating, and noting times of collection.
Packaged and shipped specimens to central lab daily.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Reviewed patient records for accuracy and completeness.
Organized daily work based on collection priority.
Monitored patients for reactions and verified sample quality.
Maintained a clean and safe work environment by adhering to strict sanitation protocols.
Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
Industrial Nurse
Drs Koo & Neoh Medical Group (ST Microelectronics AMK)
02.2022 - 04.2023
Responds to job-related medical emergencies and provides onsite treatment to sick or injured workers
Recommends additional or specialized medical treatment when necessary
Promotes and maintains the health and wellness of workers
Identifies hazards in the workplace; recommends ways to reduce and prevent hazardous exposures on the job
Conducts training for first aid, safety, CPR, and health programs
Prepares accident reports and workers compensation reports
Presents recommendations for tasks that can be potentially hazardous to workers
Maintains current knowledge of industrial safety and medical best practices
Performs other related duties as assigned
Administer over-the-counter medication to employees
Responsible for processing payroll (GIRO) for medical claims and CPF (Payment Requisition).
Conducted thorough pre-employment screenings to ensure proper placement of employees in physically demanding roles.
Administered vaccinations and other preventative measures during flu season to maintain a healthy workforce.
Collaborated with occupational therapists to develop return-to-work plans for injured employees, facilitating successful reintegration into the workforce.
Provided first aid treatment for minor injuries sustained in the workplace, expediting recovery times for employees.
Monitored employee exposure levels to hazardous materials, ensuring their safety within regulatory limits.
Provided guidance on appropriate personal protective equipment usage based on job-specific hazards.
Facilitated stress management workshops for employees, resulting in improved overall mental health and job satisfaction.
Responded to emergencies onsite by rendering emergency medical care, CPR and prompt first aid treatment.
Managed patients recovering from medical or surgical procedures.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Staff Nurse II
Orange Valley Nursing Home (Clementi)
09.2021 - 02.2022
Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection
Gathered patient health data through interviews and observation, documenting all data in electronic records
Updated patient charts with data such as medications to keep records current and support accurate treatments
Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care
Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods
Administered medications via oral, IV and intramuscular injections and monitored responses
Identified patient care requirements by establishing personal rapport with patients and families
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
Promoted patient independence by teaching self-care skills
Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
Staff Nurse
Klinik YAP & PARTNER
05.2021 - 07.2021
Vaccinator
Administered vaccine to vaccinee (Pfizer, Sinovac, AztraZeneca).
Staff Nurse
CENGILD G.I MEDICAL CENTRE
03.2018 - 05.2021
Recorded patients' medical status and treatment details in electronic charts to accurately document medical care
Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices
Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization
Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care
Supervised new employees and student nurses to promote adherence to established patient care standards and practices
Observed patients' vital signs and administered physician-prescribed medications and treatments
Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress
Evaluated patient histories, complaints and current symptoms
Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration
Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
Administered medications to 2 patients and monitored response to medications
Adhered to strict safety measures by carefully determining proper dosages before administering medications.
Education
High School Diploma -
LINCOLN UNIVERSITY COLLEGE
KUALA LUMPUR ,MALAYSIA
03.2018
Skills
Patient education
Medication and IV administration
Intake and discharge
Medication Administration
Patient Care
Patient Bathing
Treatment Planning
Infection Control
Vaccine administration
IV setup
Collecting vitals
Patient Assessments
Privacy and confidentiality
Vital signs monitoring
Critical thinking abilities
Appointment Scheduling Expertise
Patient Lifting
Phlebotomy Techniques
Insurance Verification
Patient preparation
Medical billing knowledge
Patient Examination
Medication Administration Assistance
Problem-Solving
Vital Signs Documentation
Time Management
Vitals Collection and Documentation
Multitasking
Multitasking Abilities
Clear Communication
Active Listening
Effective Communication
Specimens collection and processing
Patient support
Wound Care
Patient Registration
Data Entry
Specimen Collection
Phlebotomy
Venipuncture Expertise
Treatment Room Preparation
Medical Procedures
Payment Processing
Simple dressings
Payment Collection
Basic Math
Educationprofessionalqualifications
04/2015- 03/2018 - LINCOLN UNIVERSITY COLLEGE, KUALA LUMPUR, MALAYSIA, DIPLOMA IN NURSING
Lead Counselor - Early Recovery Specialist. at Aegis Pinnacle Treatment Clinic.Lead Counselor - Early Recovery Specialist. at Aegis Pinnacle Treatment Clinic.