Sarena Abdul Halim
Summary
Proven Clinic Assistant with a track record of enhancing patient satisfaction and streamlining clinic operations at Teoh Clinic. Demonstrates expertise in HIPAA regulations and appointment scheduling, coupled with exceptional teamwork and problem-solving skills. Achieved recognition for exceeding performance metrics, significantly contributing to clinic efficiency and patient care quality. Healthcare professional with strong background in supporting medical staff and enhancing patient care. Skilled in managing administrative tasks, ensuring smooth clinic operations, and maintaining high standards of accuracy and efficiency. Known for effective teamwork, adaptability, and results-driven mindset in dynamic clinical environment. Reliable and skilled in patient interaction, appointment scheduling, and data management.
Overview
2025
2025
years of professional experience
Work History
Clinic Assistant
Teoh Clinic
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Promoted patient health education through the distribution of relevant materials and responding to inquiries about preventive care measures.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Helped front desk staff register and process patients.
- Taught patients about medications, procedures, and care plan instructions.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
Clinic Assistant
MD Clinic
05.2021 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Customer Service Representative
Mount Elizabeth Hospital
02.2015 - 03.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Secretary's Assistant
Ntuc Club House
Pasir Rise
12.2003 - 10.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Sec -
Katong Convent Sec
Marine Parade Bedok North Primary
Bedok NorthSkills
- HIPAA Regulations Understanding
- Vital signs monitoring
- Critical thinking abilities
- Appointment Scheduling Expertise
- Patient Lifting
- Healthcare Customer Service
- Insurance Verification
- Patient Care Coordination
- Patient Confidentiality Compliance
- Patient preparation
- Team collaboration abilities
- Medical billing knowledge
- Clinical Procedure Assistance
- Medication Administration Assistance
- Drug refill authorization
- Front Desk Reception Abilities
- Visit followups
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Clinic Assistant
MD Clinic
05.2021 - Current
Customer Service Representative
Mount Elizabeth Hospital
02.2015 - 03.2021
Secretary's Assistant
Ntuc Club House
12.2003 - 10.2014
Clinic Assistant
Teoh Clinic
Sec -
Katong Convent Sec
Bedok North Primary