Kee Kui Eng
Singapore
Summary
Punctual and honest Cashier with solid background in NTUC FairPrice environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Committed and hardworking Cashiering with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
NTUC Fairprice Co-operative
2022.12 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Merchandiser
DKSH PTE LTD
2021.11 - 2022.10
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Established strong vendor relationships to maintain and support business.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Assistant
Cheers
2017.03 - 2020.08
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
High School Diploma -
International Business Management Institute
Singapore, Null, Singapore2023
No Degree - Hospitality
North Light School
Singapore11.2014
Skills
- Maintaining Clean Work Areas
- Item Ticketing and Pricing
- Multi-Tasking Skill
- Self-Motivated
- Independent
- Customer Service
- Patience and Empathy
- Cash Handling
- Customer Assistance
- Reliable and punctual
- Stock Rotation
- Multitasking
Certification
- WSQ Develop Personal Effectiveness at Operation Level
- WSQ Communicate and Relate Effectively at workplace
- WSQ Work in Team
- WSQ Maintain Display
- WSQ Solve Problems and Make Decisions at Operation Level
- WSQ Apply Emotional Competence to Manage Self at workplace
Languages
Chinese (Mandarin)
English
Timeline
Cashier
NTUC Fairprice Co-operative
2022.12 - Current
Merchandiser
DKSH PTE LTD
2021.11 - 2022.10
Retail Assistant
Cheers
2017.03 - 2020.08
High School Diploma -
International Business Management Institute
No Degree - Hospitality
North Light School
- WSQ Develop Personal Effectiveness at Operation Level
- WSQ Communicate and Relate Effectively at workplace
- WSQ Work in Team
- WSQ Maintain Display
- WSQ Solve Problems and Make Decisions at Operation Level
- WSQ Apply Emotional Competence to Manage Self at workplace
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