Nur Aziela
Summary
Proven leader in retail and security environments, notably with NTUC Fairprice Co-operative, I excel in team building and inventory management. My expertise in enhancing customer satisfaction and operational efficiency, coupled with a knack for adaptability and meticulous attention to detail, has significantly contributed to workplace success.
Offering detail-oriented approach and passion for providing excellent customer service in retail setting. Brings ability to quickly learn and apply product knowledge and sales techniques. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Senior Retail Assistant
NTUC Fairprice Co-operative
07.2020 - 11.2024
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
- Assisted in the development of marketing initiatives to increase store traffic and boost brand awareness.
- Demonstrated strong leadership skills in managing team performance, setting goals, and providing constructive feedback.
- Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Aviation Security Officer
Certis Cisco
01.2019 - 12.2019
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Improved overall airport safety by promptly addressing any security-related concerns raised by staff or passengers.
- Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
- Performed pat-downs to look for unauthorized materials and weapons.
- Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
Patient Service Associate
SingHealth Polyclinics - Tampines
10.2018 - 11.2018
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
Retail Supervisor
NTUC Fairprice Co-operative
08.2014 - 09.2018
- Mentored new sales associates to contribute to store's positive culture.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Negotiated with suppliers to secure more favorable terms, enhancing profitability with cost savings.
Retail Assistant
NTUC Fairprice Co-operative
01.2013 - 01.2014
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported team members during peak hours to ensure smooth store operations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree -
Springfield Secondary School
Tampines New Town, Null, Singapore11-2009
Skills
- Store operations
- Cash handling proficiency
- Loss prevention strategies
- Promotional planning
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Time management
- Attention to detail
- Multitasking Abilities
- Team collaboration
- Cash handling
- Adaptability and flexibility
- Health and safety procedures
- Inventory and stocking
- Computer proficiency
Languages
English
Elementary (A2)
Malay
Intermediate (B1)
Timeline
Senior Retail Assistant
NTUC Fairprice Co-operative
07.2020 - 11.2024
Aviation Security Officer
Certis Cisco
01.2019 - 12.2019
Patient Service Associate
SingHealth Polyclinics - Tampines
10.2018 - 11.2018
Retail Supervisor
NTUC Fairprice Co-operative
08.2014 - 09.2018
Retail Assistant
NTUC Fairprice Co-operative
01.2013 - 01.2014
No Degree -
Springfield Secondary School
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