Su Sieu Yien
Administration Assistant
Singapore,Singapore
Summary
Dynamic and detail-oriented professional with extensive experience at NTUC Fairprice Co-operative Ltd, excelling in data entry and office administration. Proven track record in enhancing operational efficiency and client satisfaction through exceptional organizational skills and effective communication. Adept at managing records and streamlining processes, contributing to increased revenue and improved team collaboration.
Experienced with real estate administrative tasks, including scheduling and documentation management. Utilizes office software and communication skills to support seamless operations. Knowledge of real estate processes and client service ensures reliable and efficient office functions.
Real estate professional known for maintaining high standards and results-driven approach. Successfully assisted in transaction management and client communications, ensuring smooth operations. Reliable team collaborator, adaptable to changing needs, with strong organizational and multitasking skills valued by employers.
Overview
23
23
years of professional experience
Work History
Real Estate Administrative Assistant
NTUC Fairprice Co-operative Ltd
1 Joo Koon Circle, #13-01 FairPrice Hub, Singapore
12.2022 - 04.2025
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Managed a high volume of incoming calls and emails, with professionalism and prompt attention, ensuring no opportunities were missed.
- Supported negotiations between parties during transactions with astute research on property values, local market conditions, comparables data analysis to provide informed advice to clients.
- Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
- Expedited the lease signing process for tenants with thorough background checks and timely preparation of paperwork.
- Supported agents in closing deals successfully with thorough documentation and contract management.
- Facilitated seamless transitions for new hires into the office environment with comprehensive training programs on company policies, software tools, and core responsibilities within their roles.
- Maintained efficient office operations by handling errands and administrative functions.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Kept contacts organized with Google system to maintain readiness for future mailings.
- Prepared purchase order and disclosures and used PR System to complete paperwork.
- Maintained a professional image for the company with organized office spaces, clean presentation materials, and polished communications.
- Contributed to increased office revenue by diligently tracking and following up on potential client leads.
- Ensured compliance with industry regulations by staying current on real estate laws and updating required licensing documentation as necessary.
- Strengthened client relationships through regular follow-ups, personalized outreach efforts, and attentive support throughout the transaction process.
- Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and letters received.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms and records to quickly handle all documentation for AP Account department.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Account Assistant
NTUC Fairprice Co-operative Ltd
1 Joo Koon Circle, #13-01 FairPrice Hub, Singapore
07.2014 - 12.2022
- Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
- Collaborated with cross-functional teams to ensure accurate billing and prompt payment collection.
- Enhanced financial reporting accuracy by diligently reconciling accounts and analyzing discrepancies.
- Educated colleagues on best accounting practices through training sessions or one-on-one guidance, fostering a knowledgeable team capable of handling complex tasks efficiently.
- Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
- Supported the timely completion of month-end closing activities, improving overall financial operations.
- Conducted regular audits on financial transactions to maintain accountability and transparency in all dealings.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using SAP.
Account Assistant
PTC Business Systems Pte Ltd
Blk 625 Aljunied Road, #07-01 To #07-09, Aljunied
01.2012 - 06.2014
- Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Entered customer order details into system, accepted payments and updated accounts.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
Tour Consultant
An-An Travel & Tour Pte Ltd
11.2007 - 04.2009
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
- Introduced new destination options based on market demand analysis that led to an increase in bookings.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
Beautician Assistant
Bioskin Holdings Pte Ltd
09.2007 - 10.2007
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Supported senior beauticians in performing various treatments, ensuring client comfort and satisfaction.
- Collaborated with team members to plan and execute promotional events, attracting new clients and boosting salon visibility.
- Increased efficiency within the salon by assisting beauticians during peak hours or when staff shortages occurred.
Hair Salon Assistant
MO Beauty Pte Ltd
07.2007 - 08.2007
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Ledger and Account Clerk
Five Stars Tours Pte Ltd
12.2001 - 06.2007
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Received and entered vendor bills, printed checks and set up electronic debits.
Education
Google Sheets Training
Google Sheets Training Workshop
Singapore03-2023
E-Learning Google Sheets
NE DIGITAL
Singapore07-2022
Google Sheets Flow Chart Learning
NE DIGITAL
Singapore08-2021
E-Learning Google Sheets
NE DIGITAL
SIingapore05-2021
Workplace Literacy
Singapore Workforce Development Agency
Singapore04-2016
Workplace Literacy
Singapore Workforce Development Agency
Singapore11-2015
Microsoft Office Specialist Excel
NEXT U PTE. LTD.
Singapore09-2015
SkillsFuture For Digital Workplace
Training Vision Institute Pte Ltd
Singapore08-2013
Ticketing Issuing Course
Abacus
Singapore02-2008
Diploma - Hairstyling
Rieme Hair & Beauty Training Centre Pte Ltd
Singapore07-2006
Ticketing Issuing Course
Amadeus GDS Singapore Pte Ltd
Singapore04-2005
NITEC - Hairstyling
Institute of Technical Education
Singapore02-2005
Ticketing Issuing Course
Amadeus GDS Singapore Pte Ltd
Singapore09-2002
Tour Guide Licence
Ministry Tourism of Malaysia
Kota Kinabalu, Sabah09-2001
Tour Guide Training
Jesselton Tourism Centre
Kota Kinabalu, Sabah02-2001
Intensive English Course
AMC The School of Business
Kota Kinabalu, Sabah04-1998
Insurance
The Malaysian Insurance Institute
Kota Kinabalu, Sabah10-1997
Secondary Education
Ministry of Education
Kota Kinabalu, Sabah12-1996
Skills
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Computer proficiency
- Filing
- Clerical support
- Documentation and recordkeeping
- Excel spreadsheets
- Data organization
- Records management
- Filing and data archiving
- Mail handling
- Purchase orders organization
Timeline
Real Estate Administrative Assistant
NTUC Fairprice Co-operative Ltd
12.2022 - 04.2025
Account Assistant
NTUC Fairprice Co-operative Ltd
07.2014 - 12.2022
Account Assistant
PTC Business Systems Pte Ltd
01.2012 - 06.2014
Tour Consultant
An-An Travel & Tour Pte Ltd
11.2007 - 04.2009
Beautician Assistant
Bioskin Holdings Pte Ltd
09.2007 - 10.2007
Hair Salon Assistant
MO Beauty Pte Ltd
07.2007 - 08.2007
Ledger and Account Clerk
Five Stars Tours Pte Ltd
12.2001 - 06.2007
Google Sheets Training
Google Sheets Training Workshop
E-Learning Google Sheets
NE DIGITAL
Google Sheets Flow Chart Learning
NE DIGITAL
E-Learning Google Sheets
NE DIGITAL
Workplace Literacy
Singapore Workforce Development Agency
Workplace Literacy
Singapore Workforce Development Agency
Microsoft Office Specialist Excel
NEXT U PTE. LTD.
SkillsFuture For Digital Workplace
Training Vision Institute Pte Ltd
Ticketing Issuing Course
Abacus
Diploma - Hairstyling
Rieme Hair & Beauty Training Centre Pte Ltd
Ticketing Issuing Course
Amadeus GDS Singapore Pte Ltd
NITEC - Hairstyling
Institute of Technical Education
Ticketing Issuing Course
Amadeus GDS Singapore Pte Ltd
Tour Guide Licence
Ministry Tourism of Malaysia
Tour Guide Training
Jesselton Tourism Centre
Intensive English Course
AMC The School of Business
Insurance
The Malaysian Insurance Institute
Secondary Education
Ministry of Education