Kaladevi Arumugam
Singapore
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable of Manager position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Adept individual with more than 10 years working as Manager for $20,000,000 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Deep Security Services Pte Ltd
10.2021 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Managing Director
Vignahara Transport & Trading
09.2011 - 07.2021
- I'm run my own transportation company more than past 10 years and due to COVID-19 pandemic, I'm closing down my company.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
Administrative Assistant/Warehouse Associate
Seagate
10.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Technician Specialist
Philips Lumileds
10.2016 - 09.2018
- Trained junior technicians on best practices, improving overall team productivity and skill level.
- Reduced repair times by creating an organized system for tracking tools, parts, and resources.
- Managed inventory levels effectively, avoiding stockouts while reducing carrying costs associated with excess supplies or obsolete items.
- Monitored system performance to identify potential issues.
Team Leader
NTUC Fairprice
09.2014 - 08.2016
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Store Manager
7-eleven
07.2010 - 09.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Cashier Team Lead
7-eleven
03.2008 - 06.2010
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
BBA - Business Administration With Honours
Open University Malaysia
Malaysia10-2024
Skills
- Conflict Resolution
- Ability to Multitask
- Hard & Smart Working
- Microsoft Office
- Flexibility and Adaptability
- Self-Motivation
- Adaptability
- Microsoft Word
- Good Communication
- 24 / 7 Availability
- Decision Making
- Microsoft Excel
- Critical Thinking and Problem Solving
- Great Teamwork
- Effective Time Management
- Excellent Leadership
- Computer Skills
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Interaction Skills
- Leadership Skills
- Excellent Communication Skills
- Worker Management
- Deployment Skills
- Patience & Tolerance
- Decision-making
- Goal setting
- Inventory management
- Customer service
- Time management
- Safety procedures
- Risk management
Languages
Malay
Intermediate (B1)
Tamil
Intermediate (B1)
English
Bilingual or Proficient (C2)
Hobbies and Interests
- Play Soccer
- Chess
Personal Information
- Place of Birth: Malaysia
- Date of Birth: 25/06/1983
- Nationality: Singapore PR
- Driving License: Class 3
Certification
- GUARD AND PATROL, ACCESS CONTROL MANAGEMENT (PROVIDE GUARD AND PATROL SERVICES AND OPERATE BASIC SECURITY EQUIPMENT)
- INCIDENT RESPONSE / HANDLE SECURITY INCIDENTS AND SERVICES (HSIS)
- THREAT OBSERVATION / RECOGNISE TERRORIST THREATS (RTT)
- FOODS SAFETY COURSE
- WORKFORCE COURSE FOR MANAGER LEVEL
- SKILLsFUTURE PROGRAMMES FOR MANAGER LEVEL
hobbies
- PLAYING TENNIS
- PLAYING FOOTBALL
- PLAYING CHESS
- OUTDOOR ACTIVITIES
Timeline
Security Officer
Deep Security Services Pte Ltd
10.2021 - Current
Administrative Assistant/Warehouse Associate
Seagate
10.2018 - 02.2020
Technician Specialist
Philips Lumileds
10.2016 - 09.2018
Team Leader
NTUC Fairprice
09.2014 - 08.2016
Managing Director
Vignahara Transport & Trading
09.2011 - 07.2021
Store Manager
7-eleven
07.2010 - 09.2014
Cashier Team Lead
7-eleven
03.2008 - 06.2010
- GUARD AND PATROL, ACCESS CONTROL MANAGEMENT (PROVIDE GUARD AND PATROL SERVICES AND OPERATE BASIC SECURITY EQUIPMENT)
- INCIDENT RESPONSE / HANDLE SECURITY INCIDENTS AND SERVICES (HSIS)
- THREAT OBSERVATION / RECOGNISE TERRORIST THREATS (RTT)
- FOODS SAFETY COURSE
- WORKFORCE COURSE FOR MANAGER LEVEL
- SKILLsFUTURE PROGRAMMES FOR MANAGER LEVEL
BBA - Business Administration With Honours
Open University Malaysia
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