Rajendran Chandrasekar

• Developed systems and procedures to improve operational quality and team efficiency.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Provided leadership for continual management and employee training initiatives.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Improved employee satisfaction rating by realigning and enforcing policies.
• Developed operational processes to help organization adapt to market change.
• Drove team engagement to achieve aggressive company targets.
• Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
• Leveraged meeting minutes to measure progress and accountability.

• Communicated directly with customers and partners to build strong business networks and relationships.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Identified business development challenges and customer concerns for proactive resolution.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Built relationships with customers and community to promote long term business growth.

Deliver excellent customer service and maintain of customer
management
Fulfill all reasonable requests from guests, to ensure their
comfort, satisfaction and safety.
Undertake overnight responsibility for reception, checking
guests in and out, taking reservations and dealing with all
telephone enquiries.
Maintain knowledge of all company promotions and hotel
pricing, to provide information to guests, on request.
Be responsible for evacuation, in cases of emergency, acting as
first point of contact for guests and the emergency services; be
accountable for guests’ safety and comfort
Complete security checks at hourly intervals throughout the night
Responsible for day-to-day guest transportation follow up.

Meet, greet and assist the guest
Explain to guest- hotel outlets, promotions, information on the
facilities and service, while in the room & types of room’s in-
room features and safety aspects, swimming pool & Health Club
and all hotel facilities.
Explain to guest local Attractions & locations.
Print the birthday list from the system and send the request to the kitchen to prepare birthday cake if there is any.
Make restaurant recommendations and dinner reservations
Handle all guests from check-in to check-out
Ensure proper endorsements and hand-over to the next shift