Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Other Relevant Information
Timeline
Generic

JENNIFER NEO KIM GEOK

Human Resource Manager
Singapore

Summary

Accomplished Human Resource Manager with more than 10 years of experience in developing and implementing HR strategies. Proven track records in providing comprehensive HR support encompassing Human Resources Management (HRM), Human Resource Development (HRD) and Office Administration (OA). Spearheading projects and activities in recruitment, performance management, and benefits administration. Collaborating seamlessly with internal stakeholders to ensure strict adherence to HR processes. A highly organized and dedicated human resource professional, possess a practical understanding of business needs and effective at meeting deadlines and budget requirements to achieve business objectives. Committed to improve work environments and employee welfare. Proficient in payroll systems and employment laws and regulations.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
10
10
Certifications

Work History

Corporate Services Manager (with HR roles & duties)

CWT Globelink Group Pte Ltd
12.2022 - Current
  • Company Overview: Logistics Industry
  • Maintaining employee records (e.g. Payroll data or attendance records)
  • Reviewing and revising HR related Policies and Procedures
  • Reviewing and revising Employee Handbook
  • Generating reports (e.g. management & headcount report, turnover, budget and manpower)
  • Overseeing all work passes for foreign staff (e.g. Application, cancellation & Renewal)
  • Working closely with HODs on manpower planning and talent acquisition/staffing processes
  • Working closely with HODs in identifying learning and development related activities
  • Initiating In-House MS Advance Excel Courses with government grants.
  • Handling employee issues and acted as an advisor to HODs on employment related matters
  • Handling employee benefits and staff retirement programs
  • Handling any HR related matters for Malaysia branch office
  • Ensuring that all employment related practices are strictly complied with local laws and regulations
  • Maintaining and upkeeping of organization charts
  • Reviewing and revising quarterly Newsletters and website revamp
  • Organizing and coordinating internal meetings (e.g., Board or management/staff meetings)
  • Handling and working closely with external vendor on Sustainability Project
  • Providing guidance and advice to team members for all company events
  • Created Company Mission, Vision and 7 Core Values
  • Handling the Registration of Company Trademark
  • Any other ad-hoc duties as assigned by CEO from time to time
  • Logistics Industry

Office Manager

Stellare Consulting Pte Ltd
08.2020 - 11.2022
  • Company Overview: Consulting & Service Industry
  • Managing office supplies, and handling phone, emails, correspondences, & company’s mail
  • Overseeing the day-to-day operations of the office, including maintenance, security, and equipment functionality
  • Managing office budgets, processing invoices, and ensuring timely payment of bills
  • Overseeing staff management, providing support, and potentially assisting with recruitment and onboarding of new employee and associated consultants
  • Implementing and maintaining office policies, ensuring compliance with safety and other regulations
  • Organizing and coordinating internal and external events, such as meetings, conferences, and social gatherings
  • Serving as a point of contact for internal and external communications, including managing the reception area and greeting clients or visitors
  • Negotiating contracts and managing relationships with office vendors and service providers
  • Maintaining a safe and secure work environment and ensuring compliance with safety regulations.
  • Consulting & Service Industry

Assistant HR Manager

Dusit Thani Laguna Singapore
09.2019 - 07.2020
  • Company Overview: Hotel Industry
  • Managing the full recruitment cycle, including job postings, interviews, and onboarding
  • Managing employee relations (e.g. Address employee concerns, mediate disputes, and foster a positive work environment.
  • Managing training and development (e.g. Design and implement training programs, manage performance appraisals and facilitate employee development).
  • Ensuring compliance with labour laws, safety regulations, and company policies
  • Managing compensation and benefits plans and oversee payroll and related administration.
  • Overseeing performance appraisal systems and ensuring consistency.
  • Maintaining open communication with employees and Management
  • Reviewing HR Policies and implement HR policies and procedures
  • Managing personal record keeping (e.g. Maintain accurate employee records)
  • Managing foreign workers dormitory related matters.
  • Overseeing the migration of new payroll software.
  • Handling and overseen all foreign work passes (include Application/Renewal/Cancellation)
  • Leading in projects/Organized and managed company Events/Programs/Activities
  • Administering Government paid Leave claims submission and foreign worker levy waiver
  • Submission of MOM Manpower Survey
  • Act as an advisor to HODs and front-line supervisor on HR policies and employment related laws
  • Hotel Industry

Senior HR & Admin Executive

NYK Group South Asia Pte Ltd
07.2018 - 07.2019
  • Company Overview: Japanese Shipping Industry
  • Overseeing the recruitment, onboarding, and offboarding processes, ensuring a smooth and efficient experience for new and departing employees.
  • Managing performance appraisal cycles, providing support for performance reviews, and coordinating employee development and training initiatives.
  • Handling employee concerns, grievances, and disciplinary actions, fostering a positive and productive work environment.
  • Ensuring compliance with labour laws, regulations, and company policies, and maintaining accurate HR documentation.
  • Overseeing payroll processing, benefits administration, and related tasks, ensuring accuracy and timeliness.
  • Administering Government paid Leave claims and MOM Manpower Survey submission.
  • Implementing Employee Engagement Survey and proposed Action Plan to Top Management.
  • Contributing to the development and implementation of HR strategies, policies, and procedures.
  • Maintaining accurate HR records, generating reports, and analysing HR metrics to identify trends and areas for improvement.
  • Function as an advisor to HODs and expatriates on human resource policies and employment law and regulations.
  • Managed HRIS & Overseen the office administration.
  • Responsible for foreign work passes (Application/Renewal/Cancellation)
  • Japanese Shipping Industry

HR Executive

Fairmont Singapore & Swissotel The Stamford
03.2007 - 06.2018
  • Company Overview: Hotel Industry
  • Supervising and coaching Temp Staff, Trainees and new HR colleagues
  • Submitting Government paid Leave claims and MOM Labour Market Survey
  • Generating monthly HR & Work Safety related reports and reported Work Injury cases via MOM online
  • Managing daily update of E-Communication
  • Maternity Leave covering for HR Director’s Secretary (4 months)
  • Creating and Designing 31-days work safety tips
  • Handling New Hotel Opening Ceremony and staff canteen issues
  • Organizing and managed indoor/outdoor activities and company events/program
  • Conducting monthly new staff orientation
  • Supporting the translation from English to Chinese and Hokkien explanation to China and more mature staff during the Employee Engagement Survey period
  • Handing on-boarding and off-boarding process
  • Responsible for foreign work passes (include Application/Renewal/Cancellation)
  • Representing Human Resource in various committees (include Service Plus, Workplace Safety & Health, Green & Annual D&D etc.)
  • Participated in HR and other Projects
  • Hotel Industry

Education

Bachelor of Science - HRM

University College Dublin (UCD)
01.2010 - 01.2012

Specialist Diploma - Enhanced Human Resource Skills

Singapore Polytechnic (SP)
01.2017 - 01.2018

Skills

HR Business Partnering

Certification

Train the Trainer (PCC, DDOP, DFL), ITE, 2021

Accomplishments

  • Received Excellent Service Award (Gold), 12/01/13
  • Awarded Quarterly Idea Award, 12/01/13
  • Received Excellent Service Award (Silver), 12/01/11
  • Received Excellent Service Award (Silver), 12/01/12
  • Implemented online Employee Engagement Survey
  • Created HR intranet for employee communication and HR related enquiries
  • Created Company Mission, Vision and 7 Core Values

Other Relevant Information

Singaporean, English (fluent), Mandarin (fluent), Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook & Office 365, Unit 4 (Pro-soft), Info-Tech, Time software, Easipay, 08/01/25, Negotiable, References when provided upon request

Timeline

Corporate Services Manager (with HR roles & duties)

CWT Globelink Group Pte Ltd
12.2022 - Current

Office Manager

Stellare Consulting Pte Ltd
08.2020 - 11.2022

Assistant HR Manager

Dusit Thani Laguna Singapore
09.2019 - 07.2020

Senior HR & Admin Executive

NYK Group South Asia Pte Ltd
07.2018 - 07.2019

Specialist Diploma - Enhanced Human Resource Skills

Singapore Polytechnic (SP)
01.2017 - 01.2018

Bachelor of Science - HRM

University College Dublin (UCD)
01.2010 - 01.2012

HR Executive

Fairmont Singapore & Swissotel The Stamford
03.2007 - 06.2018

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JENNIFER NEO KIM GEOKHuman Resource Manager