Dynamic professional with a proven track record in data management and team collaboration. At CWT INTEGRATED PTE LTD, I optimized supply chain efficiency and achieved 100% inventory accuracy over three years. Skilled in MS Office and fluent in multiple languages, I excel in enhancing customer engagement and operational productivity.
Hi, I’m
Jia Yaw Chong
Summary
Overview
3
years of professional experience
Work History
CWT INTEGRATED PTE LTD
Customer Service Executive
08.2022 - Current
Job overview
- Serviced ExxonMobil for SBA Project.
- Mainly played a role as a Material Replenishment Planner and Buyer for packaging raw material till now.
- Meanwhile played roles as Inventory Controller, Import and Export Officer for finished good, packaging raw material and raw material.
- Subsequently, played role as Warehouse Utilization Planner.
- Ensured healthy, optimum, sustainable supply for packaging raw materials and avoided additional charges for material management by providing effective Just In Time plan.
- Achieved 100% inventory accuracy for 3 years (2022, 23, 24) consecutively for finished good, packaging raw material and raw material.
- Utilized three systems, SAP, ISCM, WMS and Microsoft tool, Excel, etc. effectively for warehouse management, import and export activities.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Ebdesk Malaysia Sdn Bhd
Data Analyst Intern
10.2021 - 02.2022
Job overview
- Concluded trend of Chinese media reporting for specific issues by analyzing data obtained by company self-developed software.
- Designed clear and creative power points for hot and assigned topics in Chinese media.
Education
University of Putra MalaysiaSerdang, Selangor, Malaysia
Bachelor of Arts from Communications
08-2022
University Overview
- Degree Awarded with Second Class Upper Honors
- Dean's List, Second Semester, 2019/2020 , First Semester 2020/2021 , and Second Semester 2020/2021.
Skills
- Data Management
- Team collaboration
- Customer engagement and support
- Complaint handling and trouble shooting
- MS Office
- English, Chinese, Malay, Cantonese language fluency
Hobbies
Hobbies
- Hiking and Jungle Trekking
- Horse Back Riding
Timeline
Customer Service Executive
CWT INTEGRATED PTE LTD
08.2022 - Current
Data Analyst Intern
Ebdesk Malaysia Sdn Bhd
10.2021 - 02.2022
University of Putra Malaysia
Bachelor of Arts from Communications
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