Nur Shahirah Binte Roslan
Executive
Singapore
Summary
Graduated with an Upper Second-Class Honors degree in Business and Marketing, with expertise in business administration, management, and marketing, focusing on strategic decision-making, consumer behavior, and digital business. I am passionate about data-driven marketing and innovation, and I aim to apply analytical and creative strategies to drive business growth. With a results-oriented mindset, I look forward to contributing fresh insights and impactful solutions in a dynamic team environment.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Administrative Executive
Housing and Development Board
03.2023 - Current
- Manage matters related to the sale, resale, and acquisition of HDB flats.
- Assist in accounting and budgetary support functions.
- Handle car park projects and related studies.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Led, directed, managed and mentored 20 administrative staff members.
Fulfilment Associate
Foodpanda SG Pte Ltd
07.2021 - 03.2023
- Cross-trained new associates on order picking and warehouse management.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
Content Creation Intern
WISE - WASH in Southeast Asia
09.2020 - 02.2021
- Curated engaging content to promote WISE's environmental conservation and public health initiatives.
- Created social media posts, articles, and graphics to support advocacy efforts in water and sanitation projects.
- Ensured consistent brand messaging aligned with WISE's mission and values.
- Enhanced customer engagement through consistent and creative content creation across multiple platforms.
Guest Service Officer
Singapore Zoo
03.2018 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
Airport Operations Intern
Changi Airport Group
09.2017 - 02.2018
- Provided excellent service by greeting passengers, and ensuring smooth check-in processes.
- Conducted regular audits of operational processes to identify areas for improvement and implement corrective measures, resulting in enhanced efficiency levels within the airport.
- Communicated flight itinerary updates and baggage procedures to passengers.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
Retail Associate
Uniqlo Singapore Pte Ltd
02.2016 - 07.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers with purchases, and encouraged them to join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Bachelor of Arts - Business and Marketing
Coventry University
Singapore 07.2023 - 12.2024
Diploma - Aviation Management and Services
Temasek Polytechnic
Singapore 04.2018 - 05.2021
Higher Nitec - Passenger Services
Institute of Technical Education
Singapore 04.2016 - 05.2017
Nitec - Travel and Tourism Services
Institute of Technical Education
Singapore 01.2014 - 03.2015
N Level - GCE N Level
Balestier Hill Secondary School
Singapore 01.2010 - 03.2013
Skills
Customer Service
Microsoft office
Database coordination
Administrative management
Research Skills
Social Media Management
Content Creation
Communication Skills
Digital Marketing
Customer Service
Timeline
Bachelor of Arts - Business and Marketing
Coventry University
07.2023 - 12.2024
Administrative Executive
Housing and Development Board
03.2023 - Current
Fulfilment Associate
Foodpanda SG Pte Ltd
07.2021 - 03.2023
Content Creation Intern
WISE - WASH in Southeast Asia
09.2020 - 02.2021
Diploma - Aviation Management and Services
Temasek Polytechnic
04.2018 - 05.2021
Guest Service Officer
Singapore Zoo
03.2018 - 12.2019
Airport Operations Intern
Changi Airport Group
09.2017 - 02.2018
Higher Nitec - Passenger Services
Institute of Technical Education
04.2016 - 05.2017
Retail Associate
Uniqlo Singapore Pte Ltd
02.2016 - 07.2017
Nitec - Travel and Tourism Services
Institute of Technical Education
01.2014 - 03.2015
N Level - GCE N Level
Balestier Hill Secondary School
01.2010 - 03.2013
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