Jasmine Leong Wai Chen
Singapore
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
31
31
years of professional experience
Work History
Senior Assistant Director
Silver Generation Office
10.2017 - Current
- Managed a team of staff and volunteers to conduct outreach to share key government schemes and preventive health messages
- Built strong relationships with key stakeholders, ensuring alignment of goals and expectations.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with internal departments to streamline communication channels, fostering a culture of teamwork and collaboration.
- Managed a pool of volunteers to outreach to seniors to promote preventive health messages
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Organised annual events to show appreciation to our volunteers for their hardwork and contribution
Senior Assistant Director
Disability Division, MSF
01.2014 - 03.2016
- Conducted policy reviews on existing programmes for children with special needs
- Developed new programmes to address gaps in policies relating to children with special needs
- Supported the review of Enabling Masterplan for children with special needs
- Championed diversity and inclusion efforts among key stakeholders to better support persons with disabilities
- Supervised a team of officers to review government policies related to children with special needs
Senior Child Welfare Officer
FSD- Adoption Services, MCYS
04.2012 - 03.2013
- Conducted social investigation to assess the suitability of couples and singles in their application for adoption
- Drafted social reports to support the recommendations to Family Court on families and individuals who wished to adopt a child
- Involved in regular case conferences to discuss issues and concerns arising from each application
Assistant Director
Baby Bonus & Adoption, MCYS
01.2007 - 04.2011
- Led a team of officers to implement government policies and programmes (Baby Bonus, Government Paid Maternity Leave and Childcare Leave Schemes
- Conducted policy reviews and implemented new programmes for low income families
- Conducted operational policy reviews of pro-family government programmes (such as Baby Bonus scheme)
- Implemented new Government programmes (such as the childcare leave and enhanced Government Paid Maternity Leave scheme) with external agencies
- Implemented the change of managing agents for the Baby Bonus scheme, with external private agencies
- Prepared, reviewed and managed the government budget for the Baby Bonus (for both administrative use and grants to parents)
- Appointed as approving officer and one of the key signatories for payments to parents under the Baby Bonus scheme
Assistant Director/Disability Policy
Disability Policy Branch, MCYS
10.2004 - 01.2006
- Supervised a team of officers to review government policies related to persons with special needs
- Reviewed the gaps and issues in service delivery to better address the needs of persons with special needs
- Supported the division in the review of the Enabling Masterplan for persons with disability
Social Assistance Policy Officer
Social Assistance Policy Branch, MCYS
04.2002 - 10.2004
- Supervised a team of social assistance officers in reviewing the social assistance policies and services for low income families for short-term and long term care
- Participated in the development and user acceptance testing of new social assistance system (under PA)
- Managed the transition and migration of data from old system (under MCYS) to PA.
- Appointed as the Commissioner for Oaths for the Home Ownership Plus Education Programme (HOPE)
Senior Manager (on secondment)
People’s Association, PA
04.2001 - 03.2002
- Seconded from the ministry to North West Community Development Centre (NWCDC)to set up the system and processes for low income families
- Supported in the training of new staff at NWCDC
- Managed a team of staff to conduct social investigation for families who applied for financial assistance
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Involved in community projects organised by NWCDC for residents in the district.
Social Assistance Officer
Social Assistance Section, MCDS
10.1999 - 03.2001
- Conducted social investigation on individuals and families who applied for short-term and long-term financial assistance
- Reviewed government related policies and schemes to better support vulnerable and low-income families
Child Care Planning Officer
Child Care Branch, MCD
07.1994 - 09.1999
- Planned and reviewed existing policies relating to childcare centres
- Developed Master plan for childcare centres and worked closely with different key stakeholders such as HDB on the development of potential childcare centres in the estates
- Conducted tenders and show-rounds for potential tenderers of void deck childcare centres
- Assessed and recommended the award of tenders to successful applicants
Education
No Degree - Accredited Social Worker - 1 April 24 - 31 Aug 26
Singapore Association of Social Workers
SingaporeMaster of Social Work -
Singapore University of Social Sciences
01.2017
Bachelor of Arts & Social Sciences with Merits - Mathematics & Social Work
NUS
01.1994
Skills
- Leadership
- Planning
- Development
- Administration
- Budget Management
- System Development
- Direct Social Work
- Community Partnership
- Assessment
- Policy Review
- Programme Development
- User Acceptance Testing
- Data Migration
- Social Investigation
- Affidavit Preparation
- Commissioner for Oaths
Personal Information
Registration: Registered Social Worker with SASW
Hobbies - Reading, travelling and brisk walking
Timeline
Senior Assistant Director
Silver Generation Office
10.2017 - Current
Senior Assistant Director
Disability Division, MSF
01.2014 - 03.2016
Senior Child Welfare Officer
FSD- Adoption Services, MCYS
04.2012 - 03.2013
Assistant Director
Baby Bonus & Adoption, MCYS
01.2007 - 04.2011
Assistant Director/Disability Policy
Disability Policy Branch, MCYS
10.2004 - 01.2006
Social Assistance Policy Officer
Social Assistance Policy Branch, MCYS
04.2002 - 10.2004
Senior Manager (on secondment)
People’s Association, PA
04.2001 - 03.2002
Social Assistance Officer
Social Assistance Section, MCDS
10.1999 - 03.2001
Child Care Planning Officer
Child Care Branch, MCD
07.1994 - 09.1999
Bachelor of Arts & Social Sciences with Merits - Mathematics & Social Work
NUS
No Degree - Accredited Social Worker - 1 April 24 - 31 Aug 26
Singapore Association of Social Workers
Master of Social Work -
Singapore University of Social Sciences
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