Irene Ho Siew Huay
Summary
With over 20 years of experience in eldercare and social sectors, I have built a career grounded in compassion, purpose and strategic thinking. I bring a strong foundation in operational leadership, data-driven decision making, and strategic planning. Adept in navigating the eldercare services, I have consistently driven positive outcomes through evidence-based practices and cross-functional team collaboration.
My strengths include collaborating effectively with multi agencies comes naturally, and I have a proven track record. Alongside leadership and management abilities, possess excellent negotiation, interpersonal, and communication skills honed in diverse multi-ethnic and multicultural settings. Additionally, resourceful in engaging community services and stakeholders to ensure comprehensive care for those under my charge.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Manager (Deputy Head)
Silver Generation Office
07.2023 - Current
- Led strategic and operational planning across 3 divisions; supervised 14 staff delivering senior outreach initiatives
- Utilized data-driven insights to develop outreach strategies and improve KPI achievement
- Oversaw daily ops tempo and monitored performance to boost team productivity and engagement
- Contributed to Heart of Care Chartered initiative; led toolkit implementation for new hires and embedded care values into organizational culture
- Instituted performance review and motivational approaches to elevate team effectiveness
Manager
Silver Generation Office
06.2022 - 07.2023
- Led strategic and operational planning across 3 divisions; supervised 14 staff in delivering senior outreach initiatives
- Oversaw daily ops tempo for the office, ensuring alignment with service and performance standards
- Partnered with data champ to analyze outreach trends and shared data-driven strategies to meet outreach (SO) KPIs
- Played key role in SGO9/10 planning efforts and development of the SGO mascot
- Worked closely with Active Ageing Centres (AACs) and partners to expand community outreach and visibility
Assistant Manager
Silver Generation Office
06.2020 - 05.2022
- Led 3 divisions with a total of 13 staff; planned and oversaw strategic day-to-day operations
- Supervised, coached, and mentored team members to drive performance and development
- Monitored and ensured achievement of operational KPIs across divisions
- Collaborated with community partners and Active Ageing Centres (AACs) to strengthen senior outreach initiatives
Senior Divisional Lead
Silver Generation Office
06.2017 - 05.2020
- Led a 2 divisions of 8 in planning and executing outreach strategies to engage seniors
- Oversaw volunteer management, including recruitment, retention, and learning & development initiatives
- Strengthened volunteer training frameworks to ensure quality engagement and service delivery
- Ensured team met operational KPIs and maintained high standards of performance
- Collaborated with community partners to enhance support for seniors ageing in place
Divisional Lead
Silver Generation Office
10.2015 - 05.2017
- Led strategic planning and implementation of community engagement initiatives for seniors
- Oversaw cross-functional teams to drive outreach and care coordination efforts
- Managed stakeholder partnerships to support active ageing and social support programs
- Monitored KPIs and streamlined operations to enhance service delivery and impact
Centre Head
House of JOY (CHCSA)
01.2010 - 01.2015
- Led and supervised staff in implementing operational procedures to support the delivery of elder activities services
- Maintained effective communication and operational systems and process to ensure quality service delivery.
- Mentored and coached staff to enhance their potential thus achieving organizational goals.
- Built strong stakeholder relationships to ensure timely and clear projects and program updates
- Managed volunteer management and developed retention strategies.
- Delivered casework and counseling for adults and elderly individual across a wide range of needs.
- Implemented and reviewed financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances and initiating corrective actions.
Senior Program Manager
House of JOY (CHCSA)
01.2004 - 01.2010
- Led the design and implementation of elderly program, ensuring all activities aligned with allocated resources.
- Developed program evaluation frameworks to assess effectiveness and report improvements to leadership.
- Supervised volunteer leaders, recruited and engaged volunteers in line with volunteer management standards.
- Sourced program funding from government agencies and private sector partners to sustain and expand initiatives.
Admin/HR Executive
City Harvest Church
01.2000 - 01.2003
- Led recruitment processes: manpower requisition, candidate sourcing, screening, and interview coordination.
- Updated staff manual on policies, procedures, and culture.
- Handled staff orientation, engagement initiatives, and performance appraisals.
- Administered staff welfare benefits and leave systems, compensation and benefits documentation.
- Processed payroll and tracked leave balances.
- Provided administrative and secretarial support to Admin Manager, including meeting coordination and correspondence.
Personal Assistant
Bulkindo Shipping
01.1998 - 01.1999
- Managed MD's calendar, travel arrangements, and email correspondence
- Scheduled meetings and ensured MD was well-prepared for all engagements
- Provided high-level administrative support to senior leadership
- Prepared reports, presentations, and official correspondence
- Handled ad hoc tasks and coordinated with internal stakeholders
Personal Secretary
OAC Ltd
01.1996 - 01.1997
- Managed Managing Director's calendar, email inbox, and travel arrangements
- Scheduled meetings on behalf of MD; ensured thorough briefing and preparation
- Provided administrative support to senior management, handling ad hoc tasks
- Prepared reports, presentations, and professional correspondence
Education
Bachelor of Social Work -
SIM
01.2012
Diploma - Counseling Skills
Edith Cowan University
01.2007
Diploma - Tourism Studies
Shatec Institutes
01.1996
Skills
Strategic & Analytical Thinking
- Strategic Planning & Analytical Problem Solving
- Data-Driven Decision Making & Data Translation for Operations
- Trend Analysis for Senior Population, Outcome Monitoring & Recommendations
- Troubleshooting & Problem Resolution
Operations & Project Management
- Operations Management & Eldercare Service Oversight
- Governance & Compliance Oversight
- Project Execution & Elderly Centre Development
- Case Management & Client Needs Assessment
- Administrative Proficiency
Leadership & Organizational Development
- Change Management & Culture Building
- Talent Development & Resource Allocation
- Effective Conflict Resolution
- Volunteer & Community Engagement
Stakeholder & Team Collaboration
- Stakeholder Relationship Management
- Cross-Division & Multidisciplinary Team Coordination
Accomplishments
- Supervising team of 13 staff members in 3 divisions, achieving KPIs
- Played a pivotal role in SGO9/10 committee, overseeing strategic planning and seamless execution across 2 consecutive years.
- Led the end-to-end development and launch of the SGO mascots for SGO10, aligning branding and audience engagement strategies. Also supported program planning and execution to enhance audience engagement and event success
- Developed program evaluation framework which was used to assess the strengths of programs and identify areas of improvement and regular evaluation reports to Executive Director.
- Awarded AIC Value Award and also nominated for Exemplary Service Excellence Award under Public Sector Transformation (PST) Award for 2020 Cycle.
- Worked with relevant authorities such as National Council of Social Services, Town Council, HDB, South East Community Development Council and Member of Parliament to secure the venue and funding for startup and eldercare program
- Conducted needs assessment to study trends for program implementation and work with >60 Design School at Temasek Polytechnic students to design an elder friendly centre.
Certification
- Certification of Accreditation, Registered Social Worker – Provisional
- Cognitive Behavioral Therapy with Older People – Dr Irit Zilberman Ben Ari, Singapore Association of Social Workers
- John Maxwell Leadership and Professional Selling Skills by Training – Michael Griffin, Master Trainer of Equipping Leaders for Asia, Achieve Global
- Mental Health First Aid (Older Person) – Changi General Hospital
- Empower Trauma Rehabilitation Training – Dr Robi Sonderegger, Psychology Clinic, Australia
- Eldercare: Gerontological Counseling – Intermediate
- Eldercare: Gerontological Counseling – Introduction
LANGUAGE PROFICIENCIES
Written: English and Chinese
Spoken: English, Mandarin, Hokkien, Teochew and Cantonese
Timeline
Senior Manager (Deputy Head)
Silver Generation Office
07.2023 - Current
Manager
Silver Generation Office
06.2022 - 07.2023
Assistant Manager
Silver Generation Office
06.2020 - 05.2022
Senior Divisional Lead
Silver Generation Office
06.2017 - 05.2020
Divisional Lead
Silver Generation Office
10.2015 - 05.2017
Centre Head
House of JOY (CHCSA)
01.2010 - 01.2015
Senior Program Manager
House of JOY (CHCSA)
01.2004 - 01.2010
Admin/HR Executive
City Harvest Church
01.2000 - 01.2003
Personal Assistant
Bulkindo Shipping
01.1998 - 01.1999
Personal Secretary
OAC Ltd
01.1996 - 01.1997
Diploma - Counseling Skills
Edith Cowan University
Bachelor of Social Work -
SIM
Diploma - Tourism Studies
Shatec Institutes
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